Sticks N' Strings Music

I walked in today with my son and daughter, both accomplished musicians. No employee was in the public space of the store, no one yelled out "be with you in a minute." My son, who's in the market for a couple guitars, started playing on an acoustic. An employee finally emerges, goes into the guitar space and says, "You can't do that. Stop touching that." So my son puts up the guitar and leaves the room. We start walking out of the store, and the employee is begging him to come back and play. Weird. This store is really going to have to step up its customer service game to compete with Instrumental Music Center and other nearby music stores. After reading the reviews, it looks like we dodged a bullet by walking out.

Dude has lied to me every chance he's had.I've heard, "It'll be here next week.", for over a MONTH now!Karma is gonna catch up to this jerk.

This guy, Tony is nothing more than a crook!!! All you have to do is read all of the reviews. And yes, as someone posted, he is a nightmare to deal with as a vendor of products, he's trying to sell that he has not paid for, lies repeatedly & gives the run-around. At this point, we plan on calling the Tucson Police & pressing charges. We already warned him to return our merchandise immediately. So he's selling essentially stolen property & he will never get any more products from us. DON'T WASTE YOUR TIME OR MONEY WITH THIS PLACE! 100% guaranteed to be ripped off!

Stay away!One of my students took his violin in on concert day because a peg broke. They told him that his violin needed conditioning as well. Well here's the "conditioning" that my student's violin was in when they picked it up and being charged $70 for (!):They re-bored out the peg holes. Who does that? That made it worse for the pegs to stay in tune.They installed a G string for the D string.The G string was on the D string peg and the D string was on the G string peg.The A string was on the E string peg and the A string was on the E string peg.Because the A and E strings were switched, I broke the E string (thinking that I was tuning the A string) which was my last E string (I am teaching at a middle school and resources are precious).When I spoke with the manager, he said "Oh, well, mistakes are made." Mistakes?!!! Are you kidding me? This is basic stuff. This is not a mistake, it is just plain incompetence. This would be like a garage putting on a different tire size from the other three and then putting oil in the gas tank and gas in the oil pan.To the manager's credit, he did send an E string to me to make up for my broken one and he did end up lending my student a new violin for the concert.But really, this is nonsense. And expensive to boot.***UPDATE 4/10/18More stories from colleagues and students at other schools keep coming in about how utterly incompetent and dishonest this place is. PATRONIZE AT YOUR OWN RISK!!!5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money.4* = Outstanding. Tucson-top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business.3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it.2* = Not so good. Would not recommend at all. Waste of money.1* = How are they still in business? Stay away at all costs!

My son discovered this store. We visited twice before purchasing a drum set. They have a good selection and reasonable prices. I am sure we will visit for various musical supplies. Tony, the owner, is knowledgeable and easy to work with. We were able to purchase the drum set and layaway,

If I could give zero stars I would but I see many others feel the way I do and I wish I had seen their reviews. I took two guitars and one violin in and asked for a bow for the violin and a peg at the bottom of one guitar and two strings on another guitar. I know nothing about music so I had no idea what it would cost but when I got the bill and talked to my son-in-law who does know guitars, I realized I had been massively ripped off and lied to. I went back and asked for a detailed receipt and it says it was over $100 for each and the receipt said all three were guitars that needed strings???? I had hoped the owner would make good, but he did not. I contacted the better business bureau and the owner never responded to them.

Absolutely amazing place! I have been coming here with my fiancée for 4 months to get Lessons and to buy our instruments and equipment. Tony is super cool and knowledgeable with a lot of amazing connections that have been super informative and helpful to us!

My story goes like this. I purchased a guitar from sticks and strings, which was warranted against manufacturer defects. After six months, I noticed multiple defect's in the paint on the neck of the guitar. I brought it in to Tony, who said that he would take care of it. After one year of getting the runaround from Tony, I took the guitar back and called ESP myself in which Tony told me not to call them because it was "a delicate situation and It would ruin my chances of a replacement." When I told ESP my situation, they said they had not gotten any information on the guitar from Sticks and Strings and have also heard of multiple complaints about that particular shop. So I sent a few pictures of the guitar in and that was enough to have them send me a shipping label to return the guitar to them. Within two weeks, they replaced the neck, assigned a new serial number and then shipped the guitar back to me. Lovely people at ESP. This is one story, I personally know other people that have had negative experiences at this store.

Shadiest place you could ever go to buy a musical instrument. Beware!Not much on the shelves either. Apparantly all the past vendors have bailed.Everything.must be ordered?And..what is in stock is used or cheap quality.Is it legal to buy items from walk-ins without a pawn license? Just curious because tht seems to be most of the items that are "in stock" are used and/or pawned instruments and amps.Watch out, the owner is a quick talker and lies to your face.

They did some work on my twelve string and the instrument plays fantastic.He always has some vintage gear. I purchased a 1956 Harmony amp that sounds killer. I was over charged, but it Tony will make up for it.Also got some crappy mic stand , but he cleared that up and 100' xlr cable for I dunno what? still I like the store.What do you expect for Tucson.