Spike and Chester's Scrub Tub

friendly staff and easy accessibility with no wait times. Bath had all the equipment needed and some equipment I didn't even know I would need. Multiple types of shampoo and blow dryer all included. Our dog left nice and clean.

This place deserves 6 stars, but YELP wont give the option over 5!Pet friendly staff and a very helpful owner. Nicely priced packages.

Went here this past Friday for the first time and the woman working very rude. Made it very clear she had an issue with me, my son and my dog. WILL NEVER COME BACK! And do not recommend to others.

This business's new name is DIY Pet wash formally, Spike and Chester's located at 9725 Thornydale Suite #139. I typically go to Rosie's Barkét also a DIY dog wash that I am exceedingly happy with but today I drove out of my way because Rosie's is closed on Wednesday. When I walked in there were no customers, only a counter person. She immediately was not friendly or welcoming and had me sign a disclosure without even greeting me or telling me anything about the business. The waiver was a general waiver regarding the tubs and care. I politely asked the staff member if she could help me a bit getting my dog up the ramp, he is 80lbs eleven and arthritic. I only needed her to hold the lead as I lined him up on the ramp, lifted his front feet and pushed his bottom up. She said No, I can't help you. I'm not aloud to touch dogs or kids. That was a very awkward response. Every other DIY pet wash (multiple states, over 11 years) assists me if I need and ask. Once again, she said she can't help and stood behind me as I struggled to lead my big dog up a very small, narrow inclined ramp. I tried and tried but could not lead him, as I her lifted his legs at the same time. She stood by and watched me with not enough hands, I had to finally give up!! I was now frustrated beyond words with the situation of going to a new business, not being greeted and curtly told no I can't help with your dog (or children??) while she stared at me struggling. Needless to say, I left and told her I would not be coming back. She immediately picked up my waiver and dramatically ripped it up onto many pieces in front of me, maybe to make a point? Then she said that's ok as she gave me a condescending smile. This location is actually close to me and I would have been a loyal customer even though it is no frills if the customer service was anywhere near appropriate. I will also say on a side note, the ramps are narrow, short and have a steep incline and if you have a large dog it could be a little more tricky. This piece of my review is only an observation separate from the poor service I received.

Spike & Chester's Self Serve Dog Wash has moved to 9725 N. Thornydale Rd, Ste 139, 85742. The new store is really nice and clean. Sherri the owner and Dia are both very friendly and knowledgable. I have two pugs that shed alot and this place is great! Very affordable and they even have great healthy treats you can buy your pet after their bath.

I should've posted this years ago. I was unsure of how to respond to this but I've decided to post my experience. I took my young dog there and had him groomed and when I came back he was in a crate that was covered up and the owner said it was because he was loud. I have never had a problem with him barking in the past so I thought it was weird. He was a little matted when I took him in so she shaved him down. Now three years later his hair never grew back he has horrible rashes an eczema and absolutely no hair on his body because of his breed type as she shaved it all off. She also was extremely rude to me and that I need to train my dog to behave better but did not take into account that she had also shaved off his nipples which is why he was acting up in the tub and barking in pain. I wouldn't recommend going here unless you have a specific cut in mind because for me it ruined my dogs entire life and his coat forever ... even after 3 years and monthly spa treatments for the Eczema and dry skin

We find Spike and Chester's to be very clean and orderly. We use the DIY services only and have found the staff to be helpful, kind and insistent on cleaning up themselves.

What a great find traveling in AZ. My large breed male was in need of a good clean - DIY Pet Wash checked all the boxes. Great facility, helpful staff - will come here again next time I'm in town!

Just had an unsavory experience at this dog wash. I brought my 2 daughters, one adult aged who has been to the wash with our dog previously and my 6 y/o. The wash itself was fine- had all the needed items. Nothing special. Owner asked us to prepay, we did and began washing.Both of my kids washed our dog, we had fun. laughed... all good fun. We get ready to leave and she yells at my daughter to pay for the dog toy she had shown us from the counter. The toy lit up so she accused her of wasting the battery. "I paid for that and she used it!" She yelled! I asked my daughters to leave so I could pay the lady for the toy and they wouldn't hear her yelling. We didn't need it but I am not the type of customer to use things w/o paying. She refused to take my money- told me to leave and never return and said " PEOPLE LIKE YOU DON'T KNOW HOW TO RAISE CHILDREN!" I was blown away. If you go, be ready for a sub-par dog wash with an unkind front desk lady. I'd recommend Rosie's dog wash off Oracle rd.

Excellent service my dog Sophie loves going to Sherri to get groomed. Great location and fair prices!