Spectrum Ina Road Auto Collision

Wow! I used yelp to find this place so it's only fair to post my satisfied results. I love the work the professionalism and most importantly the compassion. Thank you for being top notch as a body shop in Tucson. I highly recommend this shop for all your needs!

Quick and simple explanation to why a low review . Came in 8/15/22 for an appointment to fix my bumper which was scraped , and the wrap was taken off the drivers side due to a hit and run at the grocery store. I also wanted the sensors checked on the back . Majority of the issue was cosmetic . When I returned 8/19 /22 , they pulled my car into the front of the shop I noticed some new nicks and scratches around the vehicle but nothing was going to prepare me for the fact that my SUNROOF WAS BROKEN. The only part that was supposed to be looked at was the bumper and the sensors on the back of the vehicle. I have no idea why this place would decide to play with the buttons inside of the vehicle and break the sunroof. By the way, it's monsoon season here in Tucson, my car was postponed a day late due to the rainy weather. So my question is why was my sunroof even open to begin with ? The buttons are on the ceiling part of the vehicle . The car should have only been used to drive the car in and out of the bay . Now I have to go to an actual dealership in Phoenix because they're no Lincoln service techs in Tucson, where maybe their technicians are monitored a little bit better. This has cost me extra money time and effort. The fact that they treated my car so irresponsible is beyond belief. I take pride in my car , it's an expensive vehicle bought it for 80k and for them to just treated this way it upsets me. This place I do not trust any more and I hope potential customers understand the risks they will be taking if their vehicle is brought here. They did offer me to bring it back Monday for the tech to look at it at but unfortunately I don't trust the techs there . 8/31/2022 - last Thursday called left message with a female member stating wanting to talk about my review and issue with my SUV. They took name and number never heard back after a week . If they can't respond to my message after I left a review and a call back number then my business isn't important . Good luck to those who come here . I just know after $2,000 to fix my sunroof from their "detail" I can personally say customer service couldn't save this place . 0/5 stars . I feel it's not my responsibility to keep calling everyday and harass staff about my issue . Obviously, they are aware of it and don't care .

I went to Spectrum on Ina Road to see if they could fix my Toyota hatchback, which would not open. Marco assured me there was no doubt he could fix it. He was awesome! He did research and tried different low-cost options to fix the hatch. Ultimately, he said I needed new lifters. He explained if he ordered them it would cost $800 for Toyota parts. He told me what to look for on eBay. I got them for $172 and Marco installed them! The labor charge was very reasonable. The customer service was beyond anything I've had in recent years! Customer satisfaction is their goal. You won't regret going here for your car repair.

I want to write a review for the team at Spectrum Auto Collision. I don't know where to start, I went in on a Monday for an expensive mistake I made. Todd helped me, gave me a quote and said they could do it in the next couple days. The process was so quick and smooth. The staff Todd, Echo, Rene and the owner Javier were gracious in every way. I had work done there before and same service and respect. I cant say enough great things about the business. They all work so well together and you can feel the love. It starts from the top! Well done Javier your a great leader.Thank you for giving me such peace of mind, for being affordable, for your integrity and most of all warmth.Paula V.

My 2014 Camry had scrapes, dings and dents. I never thought my car could look like new but Spectrum exceeded all my expectations. My car never looked so good; it looked brand new. The finish was smooth as silk. The color match was perfect. The inside was cleaner and more polished than when I had it detailed.Great service. Worth every penny.

I have used Spectrum Ina Road for two incidents and have had terrific results-high quality work with efficient scheduling! They understand the meaning of 'Delight the Customer'!

Excellent service on all levels! Fast repair great work, and a very courteous professional staff. Our vehicle was picked up and delivered and cleaned inside and out. Thank you Spectrum!

They were fantastic. Did a marvelous job and the staff in the front office is so professional and kind. I recommend them highly. Javier [the Owner] and Echo the Customer Service Representative], were phenomenal.Sheelagh S.

I have to say that my experience with spectrum auto collision was definitely well beyond any expectation I might've had. They are very professional in dealing with in all parts from estimates, repairs, and communication. The work was done in the timeframe they quoted, the price given,and the quality of the job. My car looked like it just came off the showroom floor.All employees I dealt with were professional, friendly, and helpful. 5 stars to you folks..

Had my honda accord repaired at this shop they did amazing work and staff was very helpful