Southwest Strings

Vast selection of violin products and sheet music. I've bought rosins, sheet music, bridge, strings, and I even upgraded to a new bow here. One time my old bow just "broke", I took it here and they fixed it no charge (was something very simple). Great to have a shop like this in Tucson for my violin needs and to continue practicing my 40 hours a day.

Ordered some sheet music from them. Best price, lightening fast shipping. Looking forward to future purchases.

We are renting a viola from here and the employee was attentive in measuring my child and making sure we have the right sized viola. I have also purchased sheet music here for piano and viola, very nice store.

Southwest Strings is a local music retailer with an online national presence. If you are a string player of any genre, you would be wise to come here for your needs, whether you play in an orchestra, in a blue grass band, at school, or at gigs. They will expertly take care of you whether you are a professional, amateur, or student.Their inventory cannot be matched. They have everything in just about every brand and permutation: instruments, cases, strings, accessories, music and method books, teaching aids, etc. Their service is excellent and strings are their expertise. There is no high pressure selling here, just plain, good 'ol helpful service. Pricing to buy and to rent are highly competitive. You can go online and browse their inventory and their prices and even place an order. Or you can come to their store and see things for yourself.5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money.4* = Outstanding. Tucson-top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business.3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it.2* = Not so good. Would not recommend at all. Waste of money.1* = How are they still in business? Stay away at all costs!

I have ordered strings twice. Prices competitive with Amazon, and it is nice to do business with a music specialist rather than a generic retailer. Both orders were fulfilled immediately, arrived earlier than promised.This is a very valuable service, especially for musicians who may be in isolated areas. They have an extensive selection, and are very prompt and reliable. Could be a lifesaver, save a gig.I'm in.

Ordered sheet music - besides a good price, it arrived quickly and was exceptionally well-packed (3 layers of protection plus a cardboard stiffener).

I was super impressed by the customer service and would recommend this store to all my friends. My daughter must get a copy of the Polish Caprice score this week for a competition. It's critical that she gets it on or before Friday. However I couldn't find it anywhere on the web that can ship to us quickly enough. I called SW strings on Tuesday and the representative walked me through the whole process. He even went to the storage himself to find the score to make sure it's really available. He gave me a discount for 2nd day air shipping, given that the score is very light-weight. This was totally unexpected. Then he made sure the score was shipped on the same day and would arrive on Thursday. I was grateful for the kindness and care the representative had shown toward me. Thank you!!

Ordered a music stand light. The price couldn't be beat and it arrived promptly in a well packed box. Thank you.

I want to love this online retail store, I really do. But they have left me upset too many times. It's not to say I won't shop with Southwest strings again, if they let me. But I am going to consider other places first. This is my experience after 2 purchases. PRO:I think they have great prices. That was the lure that caught me in the first place. I think (unconfirmed) that they have a large inventory to pick from. I really appreciate that, and I KNOW how hard it is to build an inventory.CON:Their shipping cost. They advertise Free but I will never see free. Instead I must suffer with $50 FedEx service. Great as FedEx is I don't want to pay that kind of a premium. How about USPS Priority? Make it affordable for me.I ordered my husband his birthday present, a W.E. Dorfler bow. It arrived tarnished, dusty (his comments here). But to me I saw it was rosined and the hair is dry, stiff, no stretch. I.E. Old. No plastic bag. No Dorfler box either. This bow had to be a display model. No where was I informed that I would be shipped their showroom model. Why not let me know and ask if I want it? Thats the honest approach. Luckily I do re-hairs and can fix it. But I should not need to! Makes me what to send them my bill for a re-hair.Lastly, don't gripe at them. They will respond every so politely, but firmly that they do not care. So online at least, customer service is waning. I won't complain to them about the bow I received, I will say it here instead.

I would like to give them 5 stars ,but will get to that in time. Most important, The sales staff is personable, but need to be better versed on their products. The product I purchased was outstanding and a great value. I couldn't beat the deal anywhere in the country and I shopped for a bass for a month. Shipping was a bit of a mess thus the 1 star ding. Poor communication regarding shipping on SWS end . Make sure they get you a tracking # and the contact info of the trucking co. (oversize item).