Sol

This is for the manager of this hell hole, get your elevators working there is absolutely no excuse it has been not months but years since all of the elevators have worked simultaneously. Your apartment is a complete and utter disaster and you will have lawsuits on your hand. I just broke my foot and now have to drag my limp body up 13 flights of stairs just to get to the comfort of my own home. Beyond that only one elevator has worked since before the month-long break we had so there is absolutely no excuse. Get your shit together. You have a lot of livid people coming after your throat. Not only do none of the elevators work but the gym is a piece of shit with mismatched and all broken down equipment. ALSO they let amazon and any carriers drop of packages NOT in the mailroom but in the lobby where anyone can come and take whatever they want.

Horrible apartment complex! RUN! DO NOT SIGN HERE! On move in there was vomit on the floor on what is supposed to be a clean and ready to move in apartment. The whole top of door is missing, holes on the wall and BLACK MOLD!!!! in the walls, vents, and bathroom. the place reeks of department of health violations, do not move in here if you want any peace of mind. you pay so much money just to hate every second of your time there. absolutely not, 0/10 do not recommend. and to top it all off, no. you will never have a hot shower to come home to after being mentally and physically drained from college life.

If I could give this apartment complex 0 stars, I would. I have lived here for 2 years and I have never regretted something more in my entire life. Don't sign here. Management sucks. Nothing ever works. Your packages get lost. You don't even get to use the amenities you pay for. U of A would be better off without this apartment complex.

If I could give this place 0 stars I would. This place had black mold in our showers, old air conditioning vents/filters, the managing/staff was soooo poor, there wasn't anyone working the front desk ever at Sol either, you had to walk all the way over to Luna to get assistance. I had to go down about 6 times to management just to get an additional chair in our apartment. The halls were hardly clean, because they're carpeted halls, and they reeked of weed and vomit. The elevators too. The security doesn't give a shit about your well-being or safety and let anyone walk in too. Also, we had lost so many packages through their mailing system. They suck. Hire better people to manage this company.

Worst university apartment. Ac is always broken as well as the elevators. The manager with the pig nose is a horrible person who doesn't care how many dropped off packages get stolen

Do no rent from this place. Even in late 2023, the "new" ownership (who has had 11 months to fix the Ness they bought into), both buildings still have 2 leaky pools, messed up elevators, filthy apartments at move in time, and staff that will not reply to emails or EVER answer their phones.They'd rather fix up the lobby, which was dirty but overall fine before, and make their model unit look fancy, than do anything to improve the actual apartments for the tenants who are paying ridiculous rates to live here. Leaky toilets and sinks, washers and dryers that are old and need repair, mold from all the pool leaks (pools are on the roof of both buildings, and have had ongoing leaks for over 3 years, and still a concern in late 2023).A new name and some paint in the hallways isn't change. Treat your residents better!!

DO NOT LIVE HERE. The management and staff is probably worse than a subways management team. They all have attitude and can never answer an email or pickup a call because they are always in a "meeting". Crazy because almost every time I walk past they are all sitting on their phones and chatting away. This place cares more to change the tile by the elevators 3 times in the last 5 months and put a chandelier outside, then fix ACTUAL PROBLEMS their residents have. Why was the gym not ready till second semester (also what is that so underwhelming for what we pay)? Why is there no printers in an apartment complex that is full of college students? Why am I paying an arm and a leg for rent when my laundry has been leaking since the day I moved in last August? I could go on and on. This apartment is the worst do not live here and do not let your kids live here!!! Also... never have seen a security guard sitting by the lobby door just like every other building has? It's not safe, clean, or managed appropriately. Horrible horrible horrible.

DO NOT SIGN HERE. This apartment refuses to remedy the countless issues that WILL take a toll on your day to day activities. I have been a resident for two years and have observed the comparison of Sol versus the other apartments. The most frustrating thing to deal with is the mail. The packages are kept out all around the leasing office for anyone to grab. The staff hardly ever finds your package in under 30 minutes. The office in sol is completely useless unless you hound the office with calls. Sol does not have any form of a front desk staff and the staff in Luna will make you walk all the way to them in order to address any simple need. The apartment has useless security. There have been multiple inebriated non resident men exploring the halls this past semester. One apartment down the hall was even attacked by a man punching their door until his hand was bloody. The key fobs randomly de activate and are usually given without activation. The 24 hour security for noise complaints is non existent. Do not forget your key or fob because no one will let you in past 5 pm. Now the actual apartment itself: TRASH. Every appliance you are given will likely be completely different from the ones in the tour. Not only that, but they will also likely break within the first month of residence. This apartment building shuffles all of their broken appliances around in order to find a resident that won't care that their laundry machine is broken. The floors and mirrors are covered in poorly done paint jobs and the air filters are never changed unless you specifically put in the request. I was in a 4x4 and was only given a couch for two. Upon move in, the place was covered in cockroaches. This apartment can't even complete a simple pre move in clean up. Live ANYWHERE else. Most apartments have secure packages lockers, attentive front desk staff and security, working appliances, and a clean apartment upon move in. Only live here if you hate yourself.

We have had an interesting experience here. Last year during Covid, the pool and gym were closed for "health" reasons. However, this year we noticed that our air conditioning was smelling funky. This is what our air filter looked like after being cleaned for the first time probably ever. Not acceptable. We have been breathing in this air for two years, even more so last year when everything was closed. But, good thing our rent is so high!

This place is a lawsuit waiting to happen!I am wondering if anyone else has had them bill you for things upon move out erroneously? Ie did you get billed for not turning in keys that you turned in? fobs? Cleaning fees? Etc. that you feel was inaccurate. Did you receive anything when moving out to prove that you returned your keys? Did someone check you out of the room and ask you to sign a checkout document as to the condition?