Signature Heating And Cooling

The Senville LETO Mini Split Air Conditioner for the 5x10 office I have on my carport had stopped cooling the room. A technician was sent out to assist us. He was professional and courteous, but had only 3 options for us after a cursory review of the unit and finding out this was self installed and did not have a warranty on the work:1. The refrigerant "might" be the cause. We can recharge the unit for 585.00.2. Can do a full inspection and repair what issue is found, costing $2,000.00.3. Can sell a new unit for $7,000.00.As we are selling the house, we opted for the recharge since the unit is less than 3 years old. After the recharge, he pointed the thermometer in the vent which read 45 degrees. Even though the air was barely blowing, I could feel it was cold so I figured it was fixed. The tech packed up, asked for payment (85.00 for service call and 585.00 for gas), and then left. I never received an invoice saying exactly what work was completed...and forgot to ask since it was in the middle of the work day. No invoice was emailed to me, although I did get a notice of the total charged to my credit card.Next day, the AC was not working again. a week later I called another AC vendor that had helped my son with replacing his home AC. This guy was fast and efficient, and laughed out loud when I quoted the pricing from the other company. The first thing he did was check the gas, which was almost empty. My system holds 30 ounces and he put in 28. The next thing he did shocked me: he checked the filters on the air handling unit. The filters were dirty, which this guy said could be part of the problem.Today, I have the unit set to 82 and can barely stand to be in there it is so cold. I hate feeling like I was taken advantage of, and I am not saying that is what happened. My warning to any customers considering this vendor:1. Ask for exactly what is covered on a service call.2. Ask for an invoice detailing the work completed if/when you need to call another company to follow up on the issue.3. Check available resources for unit maintenance to ensure the basics are completed before paying for a service call.____________________________________________UPDATE: 9/6/2023The owner of the business called me today to review our experience and the service provided. I recounted the details as best I could and shared my concern with him about the issues detailed above. As a result of our exchange, I have decided to update the review to 5 stars for the following reasons:1. I was contacted in less than 24 hours to see what could be done to not only resolve the issue, but also recover a poor customer service experience.2. Brandon spoke with me, not to me or at me. I was heard and my concerns were explored and addressed. The exchange was professional and courteous while not making me feel like I was being placated or patronized. 3. A solution was provided that was beyond fair and more than what I expected.Regardless if the solution provided resolves the AC issue, it exceeds the common standard applied to customer service today. This is mostly likely due to the fact the Signature Heating & Cooling is a locally owned and operated business and wants to take care of their community.

I left a few messages with them, but never got a return phone call. I was able to contact the company today to schedule an appointment, I'll update this yo after the results of that appointment.

My niece's AC went out and she called several companies to diagnose and provide quotes. Two other companies said that the unit had to be replaced at a cost of about $17k. Signature went out that evening (we recommended them since they had replace our AC the year before). They diagnosed a $1500 fix and had it up and running the next day. They were courteous and even took time to explain everything including the diagnostic readings that supported his conclusion. They are an honest reputable company that I will recommend to others.

Very fast initial contact with a very reasonable estimate for the service I requested. They were able to schedule the appointment for the time frame I needed for both date and time. Tech called me to give an estimated arrival time. He called after inspection and reported on his findings. I was not able to be present and he explained what he found and what the solution should be. He also provided suggestions for proper maintenance but was not pushy or demanding. His suggestions were provided in writing with pricing. I plan to use Goodfellows for my future HVAC needs.Excellent Service!! Reasonable pricing!!!

Cody, arrived in the timeframe window given by Signature. He called letting us know his exact ETA (much appreciated)!He explained what he was going to do and explained what he was doing when I asked him. The time he gave from start to finish was accurate. He did not try to up-sell me or pressure me for additional services! I would highly recommend.

Furnace had shut down entirely. Found the online. Called their office here in Tucson. Human actually answered. Nice polite guy..told him I was deaf and he cranked up the volume. Explained the situation..faulty ignition. He turns me over to gal 8 seconds...asked me for serial number off front unit..guy would be up between !0 and 12. He was up here at 10:20 ! he would confirm number ad phone in for part from my house. NO CHARGE!! Other guys Hamstra or whatever wanted $120 !. He did his thing and did visual confirming every thing. That took him 20 mn, and he called in part. No cgarge for all that. Gave me instillation quote of $250, Parts AND Labor. Another place wanted $800 for everything Was back in 30min with right parts. Installed, tested in 45 mi. Even fixed my furnace doors that were bent. I gave him a tip when I left. Old School service! People talking to People, not computers.Fellows name was Efrain. If u have furnace problem ask for him Hes good with Hard of hearing. If your Military , you get discount. They are all Military.P S If something is bad, Ill tell it. Yelp knows that. Justa Great Trip !!!!!

wanted to charge 585 to clean filter of cat hair that I coild've cleaned if I had tools to do it myself for nothing

I love these people, from the electric guys to Sammy who installed our mini-split, Monica, owner, and husband, owner and really hard worker, are the BEST, we have totally no complaints, the unit is so COOL, technically and cosmetically, we will not hesitate to contact Signature if we want another unit installed, btw, Brandon is very personable and never rushes when he comes over to access the job. 5 stars are very deserved, thank you all for the fine job that you all did !!!!!

Stay on top of them. Customers need to be assertive, informed, and have the patience for follow through. Then you should be ok.

What a bunch of scam artists. Called because our ac unit stopped. Tech came and looked at unit. Knew right away it was bad capacitor. Wanted to charge me $747. Capacitor cost $27 and took me 3 minutes to install. Should be a crime to RIP people off