Sierra Del Sol Memory Care

We happened upon SDS when we needed to move my Mom to a 24 hour care Memory Unit, but needed an independent unit for my Dad. A place that would allow them to be close and feel safe, supported. The property is lovely, and every single staff member I have come into contact with in the last two weeks is gracious, kind and friendly. It is not easy working in the senior retirement community business... I know as I worked in it for roughly 4 years as an ED. It is even more difficult working in a memory care unit, where aging loved ones are not the same selves they once were and need a lot of care. You have to give a level of trust, and rely on strangers to take care of your loved one the way you would.My Mom was here for roughly 2 weeks, with supplemental hospice care from the time she moved in, until the time she passed. The team in the memory care unit was always amazing to us, and my Mom. We were not there 24 hours mind you, but I observed the other residents being cared for and looked after by all the staff. My Mom was pretty much incapacitated and relied heavily on the kind and gentle care of the team here. Besides the Wellness Director Jackie, who was knowledgeable and kind, there is one lady in particular who was a standout to me. It was such a stressful time, I can't even for the life of me remember her name... but she had an eastern European accent. I felt as though she always took great care with my Mom, making sure she was comfortable and looked after... especially when we were not there.

My grandma has been living at Sierra Del Sol for three years and is very happy with the love and attention she gets from the friendly staff.

My experience with Sierra Del Sol has been excellent. The staff there has been very friendly and knowledgeable. The facility is always clean and organized and whenever I visit I am always impressed and made to feel at home.

My grandmother has lived in this community for just over a year. They have been nothing but accommodating and friendly. The caregivers have always come in a timely manner when my grandma needs to be changed or dressed. The community has a bus that allows the residents to go grocery shopping which gives my grandma some independence while also being watched over. It is a relief knowing that she is here. I would highly recommend.

The staff at Sierra Del Sol are great to work with. They are very knowledgeable, helpful and pleasant to work with. They go out of their way to make sure the residents are in a clean environment, comfortable and enjoying their home. I highly recommend checking the place out if you or anyone in your family is looking for a senior living residence.

This is a horrible place to put your family members. The memory care unit says they work with residents in their time. Unfortunately, this is not the case. To start, I get a phone call from the head of memory care saying my grandfather can no longer have snacks in his room because of mice. They explain that he leaves out his snack so he needs to be monitored with his snacks. Now, this is totally fine except they were saying the snacks were the problem. There are mice in the building and that is why they are in my grandpa's room. On top of the constant lock downs in the memory care due to sick residents we came across a PILE of trash behind his night stand. This included items such as tissues, candy wrappers, bandages, etc. Sometime went on and they said they would be addressing the situation. Now, my grandfather has dementia and he can become confused. An employee at the living home restrained my grandfather when a nurse was trying to change him. This "restrain" resulted in my grandfathers skin being ripped and a big gash is still healing weeks later. A family member who does not live in town was notified. I had no clue until the follow week when another family member went to see my grandfather and he was not there. Apparently, my grandfather and another resident became physical and my grandfather pushed a fellow resident. He was transferred to a hospital and NO one was notified even though they said they contacted family. Now at the hospital the nurses say your grandfather is really nice and they seemed confused about the aggressive behavior. I am not saying my grandfather is perfect. What I am saying is that my grandfather is sick and confused. This place did everything but work with my grandfather in his "moments." Where were employees with this alleged pushing took place? And why did it get to the point that physical confrentation did occur. He was evicted from the residence and we were forced to move his stuff out immediately. I am glad we have moved him because this place was horrible!!! The money you are paying is insane for the lack of quality and care. Please never leave your family members here!!!

A year ago I would have given a 4 star rating to this facility in spite of the constant turnover of executive directors, lack of leadership and training for the staff. The rating would have been based solely on the dedication of the majority of the caregivers. But when my mother could not care for her basic needs herself I noticed the care declined. When I needed hospice, there was a clear resentment on the part of the staff to their presence (probably because they questioned the care my mother was receiving). I was promised that my mom would be turned every 2 hours, as she could no longer turn on her own and her bedsores were getting worse. This did not happen and when I called it to the attention of the head nurse she reassured me it would be fixed. It was not. I hired a private caregiver who was there 5 hours a day, 4 days a week and there were many days when she told me she did not see a caregiver come in at all while she was there. Again, I called it to the nurse's attention and received promises, but nothing changed. With the help of hospice, I finally brought my mother home because on the days my caregiver was not there and I would arrive, there were too many instances when I found her in a soiled diaper and dirty sheets, which made it even more difficult to keep up with her sores. I blame this on lack of training, lack of a consistent executive director and the resentment towards the hospice nurses. If you have a parent who can pretty much care for themselves with minimal help, this might be a good facility, but I would never recommend it to an elderly person who is bedridden. I wish there would have been honesty in the fact that they really were not equipped to deal with someone in my mom's condition. But that would have cost them money by losing a resident. So very sad.