Shadowtree Apartments

Terrible... just terrible ive had a really bad experience shortly after moving here which I dont want to get into because I still struggle to deal with or talk about what happened to me and what they did to me in May 2022. Also they had both laundry rooms closed for over a week. After opening just one of them finally...the price is higher to wash. So wont be washing here thats straight bs.

Great staff and grounds as well as maintenance. Appliances are modern and up to date

As a highly satisfied resident of Shadowtree, I am eager to write this review! I have lived in the complex for almost a year and I absolutely love it. Before selecting Shadowtree, I had visited many other apartments in the area that stayed within my budget. None had the welcoming feel like Shadowtree possessed. Immediately when you enter the leasing office you feel like you are in a safe , super cute community ! I loved the huge available office space for residents, the dog park, the cleanliness of the property and the design of their apartments. Since I have lived at Shadowtree I have had two issues that I've needed maintenance. ( a clogged drain and a falling cabinet. ) Both times , after I contacted the front office, my issue was handled within 24 hours . I received a call from the manager , Lory, both times toMake sure that the problem was fixed. Another problem that I had was a very loud upstairs neighbor. The problem continued for a while, and I did have to make multiple complaints to the front office. But I was very pleased that they did handle the situation and the noise disturbances did stop. I really love the staff and the way that they care about their renters and expect their tenants to respect the community as well.

I've lived here for three years. Here's my review based on personal experience: Management: Horrible. Simply put, you are not treated like a human being here; you are a paycheck. I have had several issues with management during my time here. Management staff will fail to inform you of any fees or penalties associated with services or lease changes until after the fact. There were multiple occasions in which I was fed incomplete and incorrect information that led to fees and cost increases that I was not made aware of, even after I asked if there were fees/penalties associated. They are incredibly strict with little to no flexibility for case-by-case scenarios. A former tenant informed me that her partner would come to her apartment fairly regularly and management forced her to add him onto her lease because he stayed there "too long" (adding someone to your lease increases your monthly service fee). They are also not honest. I (mistakenly) encouraged a friend to live here and she put me down as the person who referred her. I never received the cash bonus that's promised for referring someone to Shadowtree until I confronted them about it months later. If you decide to live here, make sure you have documentation of everything, know your rights as a tenant, and be aware of every fine print detail before you make any decision involving management. They are not here to benefit you. Apartment: Standard. The rooms are spacious and the appliances are full-size but the cabinets, drawers and counters are cheap and dated. The tub and bathroom sink are also made of some cheap material that dirties easily. The apartments are pretty sound-proof in my experience, though I live on the top floor. All in all, it's a pretty run of the mill set-up. Nothing special but nothing horrible either. Amenities: Standard. Two small pools, two laundry rooms, a tennis court, communal grill, and a small dog park. They technically have free wifi available but it's literally useless. You will need your own wifi. No on-site gym.Maintenance staff: Great. They're probably the best thing about this apartment complex. They keep the grounds clean and nice and every maintenance request I've issued has been resolved the same day. Location: Not as great/convenient as you'd think. There are many places nearby which is a blessing and a curse because the traffic in the immediate area is absolutely insane, especially during rush hour. There are times when it's difficult to even get onto Wilmot from the apartment street. Overall, I'd recommend looking elsewhere before settling on Shadowtree. It's not something we really think about, but management can really make-or-break the quality of your living experience. With how inflexible and money-hungry the management is here, your money will likely be better spent somewhere else.

Amazing people, very quiet, awesome management! I've lived here for about a year now and it's incredible. Any problems we've had have been fixed quickly and professionally. Beautiful place to live!!

I lived at Shadowtree when I first moved to Tucson (2014-2015) and it was a disaster. The first apartment, my wife and I picked because it was near the pool and laundry room. When it was being shown to us, they just finished cleaning it and had all the windows open. Once we moved in and the windows were closed for some time, we could very clearly smell cat pee. After fighting with the office for two months, they finally approved for us to move into a different unit. They made us sign a concession that said if our new unit has the same problem, we have to pay to have both carpets replaced. We also had to renew the lease. The manager said there was pee in the carpet from our dog. We did have a trained dog that was female. This would not explain the cat-like ammonia odor and the stains along the walls and base boards that you can see with the black light. Once we finally moved out, there was no problem with the second unit's carpet. Also, we moved out early due to the military and we still had to pay a bunch of fees for leaving, I wish I fought harder realizing how illegal this was. There are two pools here, one is heated. I enjoyed that. There are grumpy and noisy neighbors. There are roach problems and sewer vents hiding in the brushes around the complex. I would never move back to this place and would never recommend it to anyone.