Salon De Eventos El Mezquite

I had reserved my daughters quince at this location. After putting the money down and putting a little extra, I had called a few months after to make a payment when I was told that I lost my date. I asked about this and she stated that I did not give month to month payments I asked about getting my money that I put extra and she stated no refunds.. I asked why did they not contact me and she stated that they tried.. never did I get an email, or a phone call about losing my daughters quince date. A few months after this, I receive a call from the owner (surprisingly they DID have my new #) asking if I wanted to give my date away, which was for May 20 2017. The reason of her contacting me at the time was meant for another party, she had over booked my date with two other parties because she mentioned to different party events until I mentioned my daughters name. I was furious because these past couple of months I have been looking for another event hall. I stated to the owner how she told me that I lost the date and she said yes but she was not in the office at that time. To make the story shorter.... a friend posted a picture about this reception. I made a comment on how it is a beautiful reception area however, I had a bad experience with customer service... the owner commented on that post. Arguing about my contract giving my personal contract information online in social media, as I commented about this her response was she never had any contact information.... after a few replies back and fourth and no professionalism on the behalf of customer service I showed her and to everyone viewing a screen shot that she contact me on my new number...Her reasoning to argue was irrelevant and very unprofessional. Never did she try to apologize. They only care about your money but no care for customer satisfaction. Be very careful!!!!

Not professional at all!!!! When you first go in they offer you so many things but once you pay them off they treat you like they don't care anymore. I had a couple of meetings with the lady that is in charge and she explained to me the decorations that were going to be put and that I would be able to set up a slide show and how the cake table would look ect... the day of nothing was set up like it was suppose to cake table looked horrible!!! decorations were absolutely not what we were told they would be!!! cake and candy table were told to set up at 6pm. they waited outside till 6:30pm and no one opened the doors till I called. The ballroom was extremely hot!!! There was a lady that supposed to be in charge and she was very rude at all times even the day we went to practice at the ballroom it was terrible we were there for 2 hours the ac was turned on when we had 30 mins left of practice. Very poor communication!!! The day of my event they made me bring extra supplies that were never discussed with me. Honestly I don't know where all my money for this place went. I don't recommend at all!!!!!!