These pictures are worth a thousand words, see below. Customer service was horrible, Caesar Wrap with chicken was horrible and was inedible. Chicken was not chunked like,the picture on their website, it was like this mush spread. It had no dressing, and it was missing the Parmesan cheese. It was not a "wrap" it was an open tortilla with the salad and chicken mush just plopped in the center and then wrapped in the foil/paper. I put some on a plate and tried to wrap some up in the tortilla that was leather-like and too tough/hard, and that is why it wasn't wrapped like a wrap should be. There was also a strip of plastic mixed into the salad too! Ordered on their website and arrived 5 mins AFTER the pick up time and it wasn't ready, in fact they hadn't even seen the order come in and told us to go park in an adjacent parking lot and they would bring it out. After another 15 mins waiting and seeing several more people go,through the drive thru and also people picking up from the pick up window, I walked to the window and it was still not ready. I asked why it was taking so,long when I had seen 4-5 people get their orders through the drive thru and she said "you came too early to pick up" I reminded her that I had ordered 1/2 hour ago and she said they were "working in it" I then said just refund me and cancel my order and she said she couldn't because they were working on it. A few mins later, I asked her how much longer and she said 'I told you , we are working on it. Then another employee told her it was sitting there - SMH. See the photos below of what we ordered and then what we got - I picture is worth a thousand words..... needless to say we won't be back for more inedible food that we had to throw out. I get that it's on the cheaper side but when you don't get what you order and what you do get you can't eat, well, that was a waste of $20.00!!
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