Sabino Veterinary Care

They used to be excellent. But all the vets we liked left since they had been sold to another company & everything went to downhill ever since.Whenever I call, I am told to 'hold' until I can't stand any longer. In my latest emergency visit for my kitty, they did the bloodwork but I had never received the result back. When I called them , they apologized and told me they would send it immediately. Well, never happened. I called them back again & was put on hold again, they apologized again. Enough of all this nonsense.What should I do if my beloved kitty gets worse & fatal due to their lack of attention, response , or whatever it might be?I AM DEFINITELY CHANGING TO A DIFFERENT VET .AVOID!

My last review seems to have been deleted which is very unprofessional. My cat was a patient here for almost a year, and for the last two months of her lil life she was miserable. She sneezed at first, then started coughing. So I took her in, and they said it was dust, or soot- or I did, and they agreed with me, even though IM not a DOCTOR. Fast forward to her death bed and the ER doctor at vScot told me it was bronchitis with a thyroid tumor, filling with blood and suffocating her. She was in agony for a week before she couldn't keep going. I came in to tell her to fight and that everyone was praying. the last thing I got to say to her was "I love you."But the thing is, the tumor wasn't caught by Dr.Radke. I feel that maxi's symptoms slipped through her veterinary knowledge and couldn't be saved in time due to negligence. Stay far away from this place if you love your pet.

It's taken me some time to get to a place where I can write this. After moving to Tucson 5 years ago, I looked up the best vet for my baby in all of Tucson. Happily, I thought I had found it very close to home. I maintained a close relationship with this vet till our baby passed away this May. To say that losing her broke my heart is an understatement. However, what made the experience even more disheartening and hurtful was the treatment I received from this vet the last week of her being with us and the follow up of her passing. In every way, on multiple occasions, sabino Vet let our family down and showed me their lack of true concern or care and empathy for our loss. Their actions were in the non actions. I've actually considered paying for a vet visit, just to have time reserved, to discuss our experience with them so no other family would have to experience what we did at the hands of this office. To get to a point where the sadness and anger has subsided enough for me to have a logical conversation has been a difficult and long journey. My heart is still broken and trying to heal. So disappointed in them. It's only now that I could even consider this post. without going into all the details, I can assure you that when I've discussed the situation as it played out with this vet to family and friends, I'm constantly reminded that my expectations we reasonable and sabino vet missed the mark in so many ways. The loss of a beloved pet is heart wrenching and comes with so many cycles in grief. But to have the vet you trusted and rely on for years let you down at critical times of need and show zero understanding for the acuteness of the situation, amplified the distress of the situation, was cruel and undoubtedly harmed not only their patient but the family who loved her. there are plenty of other well reviewed vets that handle the emergencies of their patients, and end of life situations with much more compassion, thoughtfulness and love. I honestly could never with a good conscience ever recommend anyone to this vet at this point. Especially learning now from other friends and neighbors about what positive experiences they had in similar situations with other vets.

If I could give Sabino Veterinary Care ten stars I would. In addition to being, brilliant, Dr. Susan has been willing to research and "go deep" in helping me manage our 12 year old rescue chihuahua's chronic IBS....The concern, care and willingness to spend time both during office visits, telemed appointments and answering my never-ending emails on Remy's condition have earned my loyalty and gratitude. We are snowbirds from upstate NY....where Remy's last IBS flare cost us over $1500 for one emergency non-overnight visit. Sabino has always made sure Remy is seen when he is sick - something I know from experience other clinics cannot or do not always do. Their fee structure is very much in line with other practices and, in my opinion, the fact that there is a small charge to existing clients to schedule an emergency visit is nothing compared to what I have paid in NY - for poorer care. I have transferred all records and annual care to this facility. Drs. Susan and Jim Stofft spend time getting to know the animals, and their gentle touch and compassion with our elderly cat and dog (who have since passed) is something we are very grateful for. I should also mention that the clinic has comfortable exam rooms and a large spacius reception area that makes visits there less stressful. It is very well thought out and safe. I would not hesitate to recommend Sabino Veterinary Care....and the vet techs and staff are wonderful too!

WARNING TO PET OWNERS. After using Sabino Veterinary on a few occasions for a couple of our dogs in the past, I was shock to find out today I was BANNED from all future services. After adopting a new shelter dog I called to set up an appointment. Only to be told they had our name on a BLACK LIST! Yes you read that right, they maintain a black list... I'm not sure how we got on the BLACK LIST? My guess is we called and asked if they might offer a discount on a stray pet we found that was in dire straights. This was something that occurred many many months ago. The receptionist, I think her name was Kim (and there was another rude person, Luna) was a bit snippy over the request, as if it was somewhat inappropriate for me to ask. But my word.... We were customers and this dog was a stray that needed help. What's the crime in asking? And in fact I was calling today for a different dog and only requested an appointment. BLACK LISTING a customer is not something that any local business should do. In the end, a better Veterinary- Ventana Animal Hospital came to the rescue. They performed surgery and we paid $1500. Yes it was that serious. Sabino Veterinary Care should be ashamed of themselves. We are huge animal supporters and have helped save over a dozen dogs lost and in trouble in the Foothills here. We have fostered many others and actively support many animal causes for decades. ANY BUSINESS that starts black listing members of our community is on a slippery slope. People need to know. I reject this type of practice and I'm bracing for their response if they read this.... which I hope they do. Our pets deserve better!

Very disappointed today to learn that Dr. Jim and Dr. Susan have not owned or worked here for almost a year. Even Dr. Monterosa (spelling) has left the business. She has been seeing our dog Sammy for sometime now for diabetes. Now we have to go in and establish an all new relationship with another Vet who only know Sammy from what she reads on the charts. It would have been nice if the business sent out emails stating the Vets were leaving and the business was being taken over by a corporation.

I took my dog in since he had a a growth on his neck. The doctor said she would have to aspirate it and see what is going on inside. I didn't want to do that since he is old. I decided to get a second opinion. The second vet said it was an enlarged sebaceous gland which cleaned up, gave me antibiotic cream and oral antibiotics. It's very disappointing. that the first vet wouldn't go to the first line of care and not to the last.

big wow. much good care. doggo paw cured, no more lick lick. furry boi happy nao. money time? yas. worth it? yas.

Thank you so much Dr. Susan Stoft for taking care of my Wrigley over the years. She did the best she could with my budget and his extreme skin problems. I went to numerous places with him before I went there, no one could help him or figure it out. It was test after test. No solution. The moment I took him there, it was heart warming to see him feel better, whether it was oral medication or a shot. She did not want him to go home feeling the way he WAS. Can you imagine not being able to speak and ripping your skin off constantly? You are amazing Dr. Susan and thank you for giving him the best quality if life he could have even if he was on meds his whole life.

This vet's office ought to be ashamed of themselves. Not only for the poor care they provide animals but also for their lack of empathy. You take your animals to a vet for wellness checks, vaccinations, emergency situations, and any other animal care needs with the trust they will provide exceptional care. Unfortunately, this vet's office cares more about the bottom dollar than they do the pet parents and the animals they are supposed to care for. Here are two examples of their poor practices.Example one:My dog was taken to them because it was thought to have pyometra. At that time, I was unable to go into the vet's office with my dog due to COVID. The vet indicated she had examined her in every way she needed to and that it indeed had pyometra.Pyometra is a very serious and life-threatening situation for a dog. The vet said she needed emergency surgery but she was unable to perform it because she was the only vet there that day. I was unaccepting of this and took my dog straight to the emergency vet. The emergency vet did an exam and stated my dog did not have pyometra but was pregnant. I called the other vet's office back and asked if they even bothered doing a true exam to include an ultrasound and or an x-ray. The vet indicated no. All they did was palpate my dog and came to the conclusion that she had pyometra. She said if she wasn't the only vet there that day she would have definitely done surgery on her to save her life. No! She would have killed all ten of my dogs puppies. How irresponsible, ignorant, and lazy can a person be.When the vets office was notified of their error there was no concern for the damage they could have caused. Instead it became a running joke around their office.Second example:I took my animal in because it wasn't feeling well. It's eating patterns,  behavior, and overall well being had changed. Based on the vets exam of the animal, it was necessary to take blood. The vet indicated that if anything came back on the preliminary blood work to indicate there was an issue they would let me know immediately. Two days later, I had to rush the animal to the emergency room. The emergency doctor performed an ultrasound and found that the animals abdomen was filled with blood due to a spleen rupturing and a tumor. Unfortunately, my pet had to be put to sleep and go to heaven. The emergency vet asked if the regular vet had done an ultrasound or an x-ray at the time they were taken. I said no and wondered why they had not performed such a simple routine test. The emergency vet told the me they would have known what was going on had they just done performed this simple test. Unfortunately, it would not have changed the outcome but at least I would have known sooner and my dog would not have had to suffer for those additional two days.Five days later when the vets office contacted me to provide results of the test, there were some abnormalities on the blood work.I could not understand why it took the vets office so long to contact me regarding the lab results. The vet's office said that they send blood work out because it is less expensive. I said I was under the impression that they do preliminary lab work in house and that they would have received notifications sooner of any abnormalities. At this point all the vet's office wanted to do was argue and not provide any resolution and or condolences for the passing of my animal.