Sabino Canyon Pet Resort

TLDR: THERE'S NO ONE THERE AT NIGHT! Terrible communication! If your dog has any kind of anxiety issue, please don't leave it here. I have a 3 year old rescue poodle mix with a history of separation anxiety and inability to tolerate being crated. When I first got him 2 years ago he hurt himself pretty bad trying to get out of a crate. I explained this to Erin twice - when I went for the tour and 10 days later when I called to make the reservation. On the tour Erin showed me the standard "suite" which is a long hallway with animal shelter-type chain link kennel and the "deluxe" suite which is a single block wall room with walled outdoor run. I told Erin he would need a "deluxe" suite and lots of human and dog play time due to his separation anxiety disorder. This place does NOT require a meet and greet with your dog. I left my dog at 4:15 pm on Thursday 2/9 and again asked for as much dog and human play time as possible. I did not have to sign anything or leave a credit card. The next morning, Erin called me to let me know that Max had a little scrape on his nose and that they didn't want me to be surprised by the injury at pickup. I asked her what happened and she said there had been a big wind storm during the night and that the morning feeder person found him bloody - he had been trying to get out under the steel door. That's when I first realized THERE'S NO ONE THERE AT NIGHT. When I picked him he could hardly walk. The bridge of his nose was badly scraped. His chin, lips and gums were badly injured. His toe pads on his two front feet were shredded - he was limping from the pain. He looked like he had been beaten down. I asked Erin why she didn't tell me there's NO night staff and she said "You didn't ask." AYFKM?? There is NOTHING on their website indicating they have no one there overnight. For my dog this was no "vacation," not a "resort," and he was not treated like "family" despite what their website says. And the vet bill was twice what the boarding fee would have been - at least. And FWIW my daughter's lab won't be back - my daughter was also shocked to hear there's NO ONE THERE AT NIGHT!!!

1st time ever boarding my dog and it went smooth as ever! Family business with streamline operations and a great menu of options (play dates, treats, grooming, etc). SC Pet Resort was recommended by our vet and we are very satisfied. Our husky was happy and well groomed at time of pick up!

this facility is a nightmare. should have a negative star.. do not take your pet(s) here.they lie to you and will never admit fault on their part.some young people who do not know the concept of running a safe boarding facility. they got it passed down from the mother, who started the business. run away from this place, your animals health is at stake.

Have had my dogs visit the Resort on every trip we make. Mickey and Rocky have loved it, and now that Rocky passed it makes me feel good when Mickey is so excited to go. She loves it!

I called around other kennels and this place was the most reasonable for the quote price of $19 a day by 2 separate people; however we was charged $22 a day when we picked her up. Not much of a price difference but if you say a price per day regardless of the season they should honor that price!!!! However our cat Bella was happy

Boarding is great. I do not recommend the grooming. Very expensive just to shave a dog. Dog came home with a nipple nearly cut off and a lot of nicks and cuts on her skin. Very uneven grooming.

The reception we got when we dropped off our lab was not welcoming. No happy welcome for my pup. If we didn't have a flight the next morning I would have taken him away from this place right then.I SHOULD have researched this place better, as I finally realized any interaction with my lab was determined on how much money I wanted to lay down, with a 15 minute "limit" each time. Hmmm, a lot of hours without interaction.Nobody is at this facility at night. From what I can determine, at least an 8 to 12 hour span.Too bad if your pup needs to pee or poop in the early mornings...The photos we received during his stay showed littered material in the background during his play session. Looks like a chew toy totally chewed up. Not my pups toy. No concern for my pup to be choking on any of it. Made me wonder just how they really treated him.When we picked up our lab, the reception was about the same. Pay now, here's your dog. No conversation about how my pup did during his stay. Nothing! It was like I picked up a "stuffed animal"!Besides being very happy to see us, my pup was very thirsty when we got in the truck. Never saw him drink that much water in one sitting.I blame myself for not researching more. This place is a business and not a caring one. This was our first boarding experience. Now I know what to look for when choosing another boarding place. This one will not be on the listThis place might be fine for daily boarding...but not overnight or long term, in my opinion. Also, the older receptionist needs some training on customer service. Even my dog showed a dislike for her.

Just saw that they killed a dog on the news I wouldn't take my dog here. So unfortunate and feel for the owner's who drop their dog off.

I really love this place, especially their staff and their cute little swimming pool for the doggies

this Place was nice enough to accommodate us on short notice between Christmas and New Years when our usual vet kennel was booked. The website says the owner has a doberman, pug, and two other dogs so we thought it would be a good fit for my doberman who lives with pugs. at drop off a young man with a beard and woman with a newborn baby who said she was the owner took in my dog. my dog has never been around a baby or men with a beard and both can be triggers for dogs. my Doberman goes to our vet, the kennel at vet, a 2 week boarding school, and a groomer cones to our house, and he has never been aggressive. After about a half hour of driving to my destination, I received a call that my dog was showing aggression and I needed to turn around and pick him up. Upon arrival he was in a urine and feces filled triangular shaped outdoor "play area" that was about five feet by five feet at the most. The dog was essentially cornered in this triangle and when the man with the beard tried to enter my dog showed aggression. I don't think this would have happened if the real owner was there (The girl with the baby was actually the daughter and the man with a beard the son in law). Needless to say we are not welcome back nor would we want to go back. It would have been better if they would have just said they were full or don't take dobermans could have saved money, time, and unnecessary stress for me and my dog. I was not charaged by this kennel but I'm out the fees for the campground and missed my trip.