S and S Motorsports

A little bit of mixed feelings on this review...hence the 4 instead of 5 stars. This will be a long one though, so be prepared for some reading.BF motorcycle and he dropped it on the side and broke the foot peg mount, so back to the shop it goes. He had some scratches on that side and a broken directional that we bought a replacement for and didn't put it on yet. We brought it to these guys, the only ones we trust that do the job right. The BF gave them a whole list of things to fix. The brake rotors, foot peg mount, paint all of the scrapes on the fairings and put in the directional and he wanted his wheels painted red now to match the rest of the bike. If I can get a picture of the bike, I will attach it later. It is a 1991 Kawasaki ZX-11 Ninja we had painted white with red accents and put a lot of work into it. That year was black and rose and he didn't like those colors. It took the shop weeks to find a foot peg mount. The cost for just the wheels to be painted was $600. Another $200 for the touch up painting. We put down $800. We got a call the fork seals were leaking, another $200 and they said the battery also needed replacing..grrrrrr that happens when it sits not running for months, the battery was less than 1-2 yrs old and was fine when we dropped it off..they should've disconnected it or put a trickle charger on it.. Weeks later, we came up with $1000 to put toward the total cost..the total after the $800 was another $2400 and change but he said "for cash price, it will be $2200 for you guys since you are such good customers". When I wanted to drive to pay the $1000 cash, my car starter went out. I called and made a cc/dc payment over the phone. I talked the owner into the cash price when I paid the remaining amount of $2200 cash. For some reason, we didn't get a receipt or ask for one. I guess we were too excited to get it back and I made sure they didn't charge for storage to get the full amt paid to get it out. Total price was $3000. That's a lot of money!...The day finally came...We went to pay for the bike not noticing it was outside by the front ready to go. Beautiful, perfect, OMG the wheels, etc.....wait..........OMG, the seat has a tear in the material...BF not good with confrontation. I ran inside and no one was at the front. I got the mechanic that worked on the bike to go outside. He shrugged it off, saying the cost cracked it since it is older material! Those cold frosty nights in the 30's temps must've did it. He tried to find me a place that would give us a good price on the upholstery, but couldn't find it, he just said the area on the other side of town where it is located.???Why didn't anyone call us as soon as they saw the tear to ask if they could get a quote on a price or at least let us know it happened????Couldn't they have prevented it by covering the seat and isn't it temp controlled in the shop or was it left outside? Aren't they partially responsible for the cost? We decided on an expensive future option of having it recovered in red instead of black anyway. Not happy at all about this though. WHY would a reputable shop that did such beautiful work and we spent so much money let this go without taking at least partial responsibility, even if they say it is old and act like it was just an "Act of God"??? If I were the owner, I wouldn't let this perfect experience become bitter sweet for my customer. I put duct tape over it and am still disappointed to this day. BF doesn't want me to call them to complain since he wants them to fix the transmission for the gear that sticks 2nd) and doesn't want to "ruffle feathers". If you read this whole story, let me know what you think.

To my motorcycle in and they repaired it cost a little more than I had thought but there was a lot more problems than we ever imagined Big John was honest shop was clean service was excellent give me details all aspects of the work that was getting done of my bike I was very happy with Big John and his mechanic and then join my bike right now I recommend this service department mechanic

Asked if they could work on a Yamaha he said it was beyond his mechanics skill sets that they only really work on harleys found that very strange. Started to ask him why and he hung up on me therefore one star rating will not refer

sorry guys my bike got f..... up, brought it in for all fluid change, picked it up at the end of the closing day, they did work that i didnt ok they decided to take it upon themselves to do a 20000 mile check up they tell me that there wont be any additional charge, bull i didnt want anyone adjusting my bike just had hd do stage 1 and 2 on it what ever they did my bike runs like shit when i left the shop i can tell that something was different i had a power loss they were closed by then so i did not return it was sat of course so i turned on my stereo and found that my speakers were not working, so i road home bouncing all over the place, checked my tire pressure it was 50 psi wtf so i put it back to 34 where i like it, took bike to another shop on monday they determined the amp got fried, there is 600 for a repair, got back home saw oil puddle in my garage noticed the primary is leaking they probably didnt replace the gasket, i feel since big john sold the shop this month everything has changed im very picky who works on my bike and i feel that they dont have a harley mechanic anymore they couldnt even get the simple oil job done too busy training some one on my bike so the bike is f....ed and needs to be unf...ked i miss john at the shop hope you get better,,,,, still need to call to see if they will make it right if they have a real mechanic left.

These guys know how to fix motorcycles. They'll tell you what the problems are, and exactly what they're going to do. Then they'll do exactly what they said they'd do, all at a reasonable price. Andy has been at this for a long time, and he knows his stuff.

Worst vehicular service I've ever received. I brought my 03 Harley Sportster 1200 in for a few things, at the beginning of the first week of July, '19 - I believe it was Tuesday the 2nd. Primarily, it was dying while running. (I later self-diagnosed and replaced the ignition coil, which was the issue all along.)I told them it was electrical, and that I confirmed it was getting fuel. I asked to diagnose and fix that, and to also perform a 5k service. I stated that I had just replaced the spark plugs. I was supposed to leave the second weekend of July, for a family reunion in Colorado.So, on the 11th, I was contacted and told that the 5k service had been performed, but they were having problems keeping it running and needed to order a VOES from HD, and they also suggested a carb rebuild because they were having a hard time tuning it. I was confused as to why all the other work was performed BEFORE the issue I brought it in for was diagnosed and repaired. At this point, I was obviously missing my reunion, as I was supposed to leave by the 13th. I had no other option than to let them continue working on my bike. I wish I hadn't...After not hearing back for a week and a half, I contacted them and was told that HD had sent them the wrong VOES. Awesome. Thanks for keeping me in the loop.I'm finally contacted on AUGUST 9th, and told my Sporty is FINALLY ready to pick up. Over a month after I dropped it off.I pick it up, and guess what? About 2 miles down the road....it friggin' dies on me while I'm in traffic. Obviously they did not run test my bike after the repairs. So, I replaced the ignition coil which they should have done to begin with.I also pulled the carb to check my jets & needles, because it was running incredibly rich - only getting about 25 mpg.The intake seal was pinched, causing an intake leak, resulting in having to run a rich mixture to compensate. Also, the accelerator pump diaphragm was worn through and cracked - leading me to believe that I was charged $198 for carb rebuild service that was never performed. The spark plugs, which I told them I had just replaced, were also replaced by them - an extra $26.After fixing it myself, I now get 44+ mpg.I will never go to, or recommend them to anyone with a Harley.

Horrible, horrible, horrible!!!!! My husband took his bike in for some work that they said would take 3 days, which turned into almost 3 weeks. There was no updates we always had to call and they would never answer the phone. On top of it all we asked for a new tire that they said they would put on. When we finally went to pick up the bike they did not put the new tire and said they didn't know anything about the tire even though the guy charged us over the phone for the tire!! So tire was ordered and we've been waiting since. It's been about a total of 5 weeks of not being able to ride. They do not communicate and give status on anything. I'm constantly calling hoping someone will answer. Do not go here!!!!

Just had my HD Sportster Forty Eight serviced here and they removed the lowering kit that was installed by the previous owner. Bike rides and runs ask much smoother now. Appreciate everything Big John.