Royal Kia Tucson

NEVER have I witnessed a more feckless, purposeless and imprudent minded dealership in America. Recommend: Not a chance.I stopped by on November 21st and met with Ms. Wendy Torres. Shook her hand, looked her in her eyes and explained what I wanted to purchase containing specifics, exchanged numbers and she promised to get back with me. I told her money was not a worry... just had a specific set of models I was interested in.15 days later, nothing.Another week goes by and I call the dealership to see if she's okay, no response. Asked to speak to a Manager, no one would take a call. Left my name and number; to this day, 9 Jan 2025, not ONE person from Royal Kia returned a single phone call. Your choice, your loss. Remarkable failure...

Amazing customer service and true kindness. From our sales associate Isis, to the general manager, Beto, we were incredibly impressed with their commitment to service and support.

I know better than to do business with this dealership. They low balled the trade in and then try to make it seem like it's my problem that they have to resell the trade in and that they won't make much on the deal. BS. They would have listed it like every other in this market and then had $6000-$7000 to play with in their profit margin. Watch out for creative accounting on the deal too. The out the door price of the vehicle added to the starting price of the vehicle was only $1300 difference.

I bought my car from them. Their service department is horrible. It's a great day if they answer the phone. Appointments are always 3-4 weeks out. They repaired my hatch and I am missing parts post repair but it's impossible to get ahold of anyone. Will get service done elsewhere!

This service department is the absolute worst. My wife came in here after hearing strange engine noises and asked someone to look at it. The service manager drove our 2016 Kia Sorento around the block, came back and said it was fine and he would have no issue putting his wife and child in it. Two days later the the engine seized due to a recall issue that was never fixed. We bought this car used from them at 74k miles and at 86k miles the motor failed. They told Kia mailed us recall messages that we never received but we brought the car there for service multiple times and they never addressed it. Worst was that they said the second owner does not get the 10 year/100k mile warranty. We paid out of pocket for a new engine, $5500 to be exact. Eddie is a snake oil advisor or totally incompetent. Shady business practices to sell subpar vehicles. I recommend doing business elsewhere.

I would give the service dept here a solid 4. They do good work. But watch out for the up-sell. Recently purchased a Kia Sorento from a private sale. They did ALL service here and included the records. Had the car checked out by my mechanic. Tip top shape. But Lordy the extra unneeded services were crazy. A new drive belt every 7,500 oil change. Nope. Engine coolant replacement at 90K instead of 120K per the owners manual. Again they appear to do solid work. Just stick to the owners manual for your KIA tune-ups and repairs.

Mercedes gives us great customer service each time we come in. She is professional, communicative, and always makes our experience a great one. Everyone is very nice and the common areas are always clean. We love bringing our vehicles here. Matt is an exceptional service manager. Thank you ROYAL KIA . THE MORRIS'S.

Start off with my partner buying her very first brand new car in 20'. It was a 21' K5. She was excited and proud. There was a clunking in the suspension, so we dropped it off for warranty work. Virtually every day, we were told it's not done. W're trying to figure it out, etc. If I remember right (this was a couple years ago) th,y had the car for two weeks. They did get us a loaner car, a new 21' Kia Forte GT Redline. When we did get the K5 back, two weeks later, it had 7k miles put on it, and the interior was dirty (fabric). I had the service manager come out and look immediately. He acknowledged it and offered to have the grease on the seats professionally cleaned. That's when I noticed the mileage. There is no excuse that can be made for this. Her brand new car was being used by someone else or loaned out. We could never get a straight story on what happened - we were not happy. Still, it was acknowledged that something wrong had happened. She bought the 21' Forte GT Redline they gave her as a loaner instead. Obviously, not wanting to keep a brand new car that had been used for 7k miles and had grease on the seats. The owner, and Humber called (I was on three three-wayning) and gave her six free oil changes in exchange for not writing a bad review. She's had two of her six services done, as this car is a 21' bought in 20' and s,e barely drives it. It has under18k miles on it currently, as of Feb 2025. I can provide pics if you like.It's time for a service, not by miles, but by time. WE have called and left messages for services with no return call. Return number was left every time. We had this problem the last time, too. Last time, we called Humberto, and he got it scheduled. THIS time, two messages to service, three messages to Humberto, and I myself called and left a message. We got crickets - nothing. I can only speculate this is what is happening: because they had an unreliable employee who loaned/took her brand new K5 for 7k miles, broke the plastic eye lashes on the Forte the first free service (they did pay me to order new ones) and there was a tire issue, they did pay for. ANOTHER tire issue, that when they gave me a price, it was $45 more than quoted when they said it was ready. It's been problem after problem with this dealership. We went there cause of their good rep.and Kia's were less than many other vehicles. But, it surely seems that they pick and choose who gets good service and who doesn'.I know the diplomatic response from the owner that's gonna happen- but there is no excuse.1. Original new car was loaned out and 7k miles were put on it while it was in for warranty work - for two weeks.2. Owner and GM contacted her and gave her six free oil changes for no bad review.3. Quoted a price on a replacement tire, that was $45 more than we were quoted.4. Couldnt get a return call from service after approx five messages for the 1st oil change. Went through the GM to get it scheduled.5. Service broke off her headlight eyelashes (they did replace them)6. Another tire issue, that due to no returned phone calls we went to a tire shop and had it replaced. Tire shop gave paperwork that this was a defective tire - they did pay us back. We shouldnt have had to do this in the first place if someone would call us back.7. This time, Multiple unanswered messages left for service, multiple messages to Humberto, a message in the general mailbox. Spoke with a human twice and asked for Humberto - sent to vm. Nothing. No call has been returned.At this point, I wouldnt let this dealership touch this car. I'll get a Groupon for an oil change rather than have their people sabotage the car. It's the old "you busted us and called us out, now we're gonna treat you like crap, or like you don't exist.I was with my friend every step of the way, and was personally involved in all aspects, and every interaction. Including being on three way calling when she was promised six free oil changes,so a bad review was not written.I know the diplomatic response we're gonna get from the owner -,but there is no excuse. Period.I am one of the owners of the car.

Had a great buying experience with Royal Kia Dealer Rep Wendy T, no pressure and very pleasant to work with.

Thought I'd update my last review. I was left a comment from Todd R. that I was welcome to reach out and talk to him about finding a resolution. He left a generic email address and no phone number for me to contact. I've written three emails since that point, none of which have been answered. I receive no answer when I call the dealership, no replies to my emails, and I'm disconnected from the internet chat service.This car dealership has been an absolute nightmare to deal with from day one and I cannot recommend loudly enough that you avoid them. With no hyperbole whatsoever, doing business with them has put me into debt (after the fact, not counting the cost of the car itself) from which I don't know how I'll recover.