Royal Buick GMC

Roger is an amazing pre-owned consultant with the patience of a saint. He explained everything and is detail oriented with also a sense of humor. He exerts no pressure on you and handles all the details for you. We are fortunate to continue with the Royal family of experts in car care.

I caution anyone seeking a simple oil change to auto repairs, especially women, before using Royal Buick GMC Tucson auto department. Be cautious and seek a second opinion!After having a few negative experiences, I feel compelled to share my concerns. My first experience was an oil change on a new vehicle with less than 15,000 miles. The initial quote was reasonable, but when I went to pay, there were several additional unauthorized charges totaling more than $700 dollars. I asked for clarification, but the explanations were vague, and I was told it was what it was. I felt swindled and taken advantage of. Another example was my car was making a weird noise, but I did not have a check engine light on. I took it by to get an expert opinion because I didn't want to continue driving it if there was something wrong. The advisor told me I would have to wait over a month for the first available appointment and then leave my car for over a week to be fixed. The initial diagnostic starts at $195, and he let me know it will probably be over $1000 to fix and is not covered by the warranty. He wanted to make sure to be "transparent" so I didn't feel overwhelmed when I got the bill. I immediately drove my vehicle to another local auto repair, and the issue was resolved in 30 minutes and only cost me $30. The exhaust was missing two screws. I hope that Royal Buick GMC Tucson takes feedback seriously and makes efforts to improve its transparency, professionalism, and ensure fair treatment for all customers.

I took my car in for some weird error messages I was getting. They couldn't detect it again or try to replicate the message after keeping it for a few days. The gentleman that helped me named Chris. I got my car back after them not finding anything but they gave me a list of like 3k worth of stuff needed for my car. (Who can afford that rn?) certainly not me. But I got my car and my AC was hotter than when I dropped it off. I texted them and Chris got me in early and took care of it. Not a 5 star experience I would give it 3 stars but Chris took care of me and that's what gives them a 4 star review.

We had an alignment done on our 2018 GMC Canyon. Two months later i notice the outside right tire is nearly bald! I had it checked at another dealer as I was out of town. The alignment was way out and the left tire was "cupping" requiring it to also be replaced. The alignment and two tires cost me nearly $1,000. I asked RBG of Tucson about this and did not even get a response. Very disappointed!

Mind-numbingly FUTILE automated phone mail system!We attempted to get an estimate on a few big but necessary maintenance items, from transmission and brake fluid flushes to spark plug replacement and fuel injector cleaning, about $600-700. We had a list of a half-dozen reputable shops to explore and received estimates from each within 10 minutes of calling. A couple shops needed to look these up but they called back within the hour. Not Royal Buick. Not even close.From the moment you call Royal to try to reach Service you are stuck in an automated system. There is no way out. You are prompted to leave a number and/or opt into text messaging. I did both starting Friday morning. I received an automated text message asking what services I was interested in. I immediately replied... and then never heard back. Ever. I followed up with a text around 5p that same day. No reply. On Monday I went through the voice prompts anew. I received the same automated text I got Fri morning: "We'll see your message shortly." But again zero response the entire day. I texted back Tue afternoon - more than 24 hours later - and received the same automated response yet again: "We'll see your message shortly." It has now been 4 MORE days since starting over on Tue and 8 days since my initial efforts the previous Friday and no one from service has called or texted to follow up on any of my requests for estimates. Needless to say we've now completed half of these maintenance needs at another establishment (spreading the costs out over two weeks) and will return to complete the remaining half next week (at that other shop - Mike at Brake Masters, you are a gem of punctuality and authenticity!)What a dismissively ambivalent way to run a business, Royal Buick/GMC.

Here for a LOF and tire rotation, my Buick Verano just went over 100,000 miles. Had all my service done here. But those days may be over. Spark plugs sb replaced at 99,000 mi according to service rep. How much I ask? $499, oh $4.99 ea? NO $499.00 TO REPLACE 4 spark plugs!? NOT TODAY OR ANYDAY. Time to find a new shop. I bought the car here. $500.00 dollars to replace spark plugs on a 4 cylinder motor, ridiculous!! 1 star for comp coffee.

ATTENTION OWNERSHIP!!!!!!Your "so called" Executive Director Kevin Cravo is an absolute joke of a person. How could you put someone with this guys mentality in the position he's in? I honestly wouldn't be surprised if he lied about his position and is just a sales guy but regardless this guy should be fired immediately for how he treats potential customers. I own several businesses and if I caught one of my employees treating potential clients like this there would be no if, ands, or buts about it. He would be gone. I asked him to remove me from the companies system and he still continued to cherp me via text because I wouldn't buy a vehicle from him and was accused of "poaching reps". I do not work even remotely in the same industry as car sales....Anyways if I was owner of Royal GMC I would want to know the employees that were tainting my dealerships reputation and treating clients poorly. The funny part is is I was actually going to go buy one of the new GMC Sierras as soon as I got back from a work trip. I'll defiantly be taking my business up to Phoenix after this joker tried to be little me for not wanting to work with him. Anyways end of my rant. Just wanted to warn ownership and other potential customers of how you'll be treated of you turn down "Executive Director" Kevin Cravo. I'll post pictures of text messages he sent me.Update: I opted out of text messages. Kevin Cravo continued to contact me after I was told "I was removed from the system." This is a violation of "The Telephone Consumer Protection Act" and is ILLEGAL. I will be filing a complaint with "The Federal Communications Commission." This guys is obviously not a professional and has to get the last word in so it seems. I hope those messages were worth it because each text he sends me after the opt out is a $500-$1500 violation. I'm sure ownership will be ecstatic about this...

After getting yanked by dealer tactics we found one dealer who was a delight to buy from. We found a car online at Royal we wanted to drive

Update to my previous poor review of Royal Cadillac. I checked my credit report after purchasing a vehicle from Royal Cadillac. They had pulled 3 credit reports. We only authorized a report from GM Financing which we were approved, but they pulled one from a third party and one stated it was from Royal Cadillac. This is unnecessary and can affect your credit report if you are out car shopping. They pulled the reports before we had authorized them. I know this because the third-party vendor called while we were still looking at vehicles to tell us we were approved. Royal Cadillac is a very low-quality dealer that does not treat customers with respect.

I waited a week to review so I could take in what went well and what didn't All in all they helped us out in a timely manner The price point was reasonable I would go back if I broke downNot crazy about the txt communication Prefer voice