Rotech

They provide the lowest level of service. Sadly we have to deal with the lowest bidder on medical supplies with social security. They are living proof you get what you pay for. If I had a choice they would be the very last one to use. Still waiting for return call.

I'm so happy that the Tucson VA has canceled their contract with Rotech!. The folks that came to my home were fine, BUT their customer service was absolutely horrible!!

My husband receives oxygen services from Rotech and we have always been very impressed with their customer service. However, night before last we had an especially outstanding interaction with one of their staff. Much to our dismay, our new puppy chewed the power cord to my husband's oxygen concentrator around 6:30p. This is could have been a disaster due to the fact he uses the machine 24/7. We called the after hours line, talked with a very helpful operator, who transferred our call to the on-call technician, Evander. Within an hour from our initial call, Evander was at our home with a replacement machine. He was responsive, professional and just an incredible human. We really appreciate the kind and caring service from Evander and highly recommend Rotech for your medical equipment needs.

I was in the hospital before Covid and was sent home with O2 ordered from Dr Chaco. After three days I called Rotech and told them to come and get their tanks because I no longer need them.They came and picked them up soon after that call. Now here it is three years later and they insist that I still have their equiptment. I DO NOT. THEY PICKED IT UP OVER THREE YEARS AGO.they have sent me two notices.I called them after receiving the first letter. The woman who answered said they would "look into it" and call me back. That was two weeks ago. NO CALL BACK. YESTERDAY 'SECOND NOTICE' came in the mail. I called several times, left messages and even called the Corp. office and left a message. No call back. I tryed again today 3-22-23 left messages.I WOULD NEVER DO BUSINESS WITH THIS COMPANY. THEY ARE PERSISTANT ABOUT EQUIPTMENT THAT THEY PICKED UP OVER THREE YEARS AGO. THIS IS FRAUDULENT BEHAVIOR.

Rotech is one of the worst companies I have ever dealt with. They deal with people that have health issues, yet the people that work in their office, are rude, disorganized and never return calls. I do have to say their drivers are great. They are professional and caring when they deliver supplies.