Re-Bath

A complaint has been made with Lowe's (and a scathing review left on NextDoor) about sexist practices by ReBath.Some nomenclature, because a lot of people on ND were confused:A Bid -- A NONBINDING estimate for cost of work. No signatures are required, and there is no expectation on the part of the end user or the company regarding a bid.A Contract -- A BINDING agreement that work will be performed and money will be paid.I was denied an appointment for a BID because my husband wasn't going to be home with me to receive ReBath. When I said he is NEVER home with me when I receive bids, they said that is their "policy" -- both homeowners need to be home to listen to their schtick. But no, we don't -- it's never been that way in the past with any other company. Because magnitudes more women stay at home than men, and there is nothing binding in a bid, this is a mind blowing sexist policy. They lost our work, and I contacted Lowe's, whose management was appalled and will be looking into this.

We just had an incredible experience with Re-Bath of Tucson. The project of replacing an old bathtub with a nice modern shower was professionally completed in just two days. Our many thanks to Damion and Zion for their excellent work.

See the pathetic response from the owner of Re-Bath Lisa W. she did nothing to address the issues that were stated in their quoting process or offer to help in anyway.. Pathetic Owner..

We used them to re-do our master bath because we were on a time crunch. I wouldn't use them again. The guys were fast, but the work was sloppy and they left paint on the ceiling. The plasticky shower surround wasn't worth the price, and TBH, I was just very dissatisfied. I didn't follow up with them regarding my experience because I had a baby at the time. I can't say I'd use them again or recommend them. They're generally VERY overpriced and used pretty unskilled workers for the cost. The workers were very neat and respectful of our home. They didn't leave a huge mess, but we also had to follow up with them 2-3 times to get them to clean up the caulk and whatever blue smudges they made installing the new surround --they didn't get it all and ended up leaving smudges on the wall and ceiling, which ended up being okay because we painted the bathroom, but ugh.They also refused to re-use our BRAND NEW SHOWER DOORS. We asked them if they could at least verify that the new surround would fit the doors and they said yes. It didn't, I ended up paying about $600 to replace the glass panel to make the door fit and get it reinstalled. After over $6K for just a shower, it was just beyond the pale. Contractors all have horror stories, but I really wouldn't use them again. It wasn't horrible and at least the plumbing work was well-done, but their prices are just for convenience, not quality. Do with that what you will.

Taz and Rick did a great job for us. The finished shower looks great. We had the entire bathroom ripped out and replaced with new toilet, sink and cabinet, medicine cabinet, painted the walls, installed new light fixture and replaced flooring. It was the 2nd remodel Rebath did for us.

Frankly, we paid $40k for this to be a low stress project done with quality products and installed with at least the level of care that I would have put into doing it myself. I feel cheated on every one of those points, and I am not amused. After 2 attempts the end result is still not the level of quality that we are paying for. If there were a way to go back and undo this decision I absolutely would. The fit and finish of everything is just terrible, despite Damion putting in a real effort. The materials are just crap and the end result is a mess.We contacted Rebath in February 2022, and after an in-home consultation agreed to pay $41,229 to have the shower, floor, toilet, and vanity replaced in 1 5x7 ft bathroom, and just the toilet and tub w/surround replaced in another. Our renovation began on April 4th and was scheduled to take 8 days, with the installer arriving between 8-10 every weekday morning. Despite some setbacks, the bathrooms were both "finished" on time, with the exception of the glass shower door. We were not informed beforehand that it needed to be custom ordered after install had begun, and would be ready in approximately 2-4 weeks. That being said, the "finished" product was so bad that after Rebath came to inspect our complaints, everything but the toilets and flooring needed to be ripped out and replaced. The labeled "First attempt" pictures show these issues, which were all found by us after the installer had finished and given us our house key back. Rebath was happy to try again to fix all of the major issues, including: Large cracks in the tub skirt (3" and 10"), there were more than 12 scratches in and along the tub edge, brown grout was used instead of gray for tile repairs, there was a small drill hole in the shower pan, the bottom edge of the shower surround (where it meets the pan) was cut freehand and left scalloped gaps along the edges, caulk/grout/wall texture were heavily smeared everywhere,and the caulk lines were extremely sloppy throughout. I felt it was important to show just how absolutely careless the first attempt was for the simple fact that, despite assuring us that that installer would not be back, they tried to schedule him for the second attempt anyway without telling us. I found this out by accident while messaging Vickie, about yet another bathroom issue,1 week before the second attempt was scheduled to start. They did this specifically because they could schedule less time for the project because he was already familiar with the bathrooms. After I explained that that was not acceptable, he was quickly replaced, but the start date was moved up 2 days to compensate.While the installers for the second attempt were very nice and the project was again completed on time, the end result is still marred by the use of cheap materials installed in a sloppily rushed way. Though the list of our final grievances, after the second attempt, is much shorter and the bathrooms are fully usable, the end result was not at all up to the standard of workmanship and quality that we were promised. Using Rebath was a major mistake and if I had the ability to go back I absolutely would not have chosen to trust Rebath.

I went to the Home Show Saturday to discuss a shower/tub removal and walk in shower installation. Filled out the form, got an appointment for Tuesday. Customer rep just called to confirm. Yes. She asked how long I've been in my home. For a home consultation? That's poor customer service. Public records are available and the salesman could have small talk on that topic. So I was not given another appointment date that she struggled to find before I said this is not the company that wants my business. Rebath, it's called training and having information ready to state. Your loss

Victor and Ryan did an excellent job. Arrived on time, kept me in the loop throughout the entire project. The finished job was better than expected. I highly recommend Re-Bath.

Called to schedule a free estimate, the technician was prompt professional, and friendly. Asked for three quotes update two bathrooms, update one bathroom and a simple tub and shower surround replacement. Spent a significant amount of time looking at the job which was good. Quotes came out at $45,000 for the two small bathrooms, $22,000 for the shower/tub enclosures, or $12,000 for the single tub and shower replacement. A good replacement for this can be bought at Lowes for between $1,200 and $1,500 - so the other 10 grand is labor... Feel free to have them come out if you want to overpay. Next...

Just had Re-Bath of Tucson replace my shower and I am super happy with the results. It looks great and DONE in 2 days. My service guys were Damion and Zion and both were fantastic to work with. Damion was great with communicating what was being done, next steps, what he would need from me, etc.... I have to say, communication overall was really good with Re-Bath. Both Damion and Zion were professional, very courteous, took care to make the least amount of mess possible and were very thorough with everything. I am very happy with their service and the work they did on my new shower.