Preferred Homecare

Medical equipment provider, had to make a lot of calls to check on equipment delivery. Eventually, came to warehouse to pickup because they took too long. In person process was okay, at least it got the items taken care of and I could do the copay quick. You get who you get with insurance. Part of the delay was insurance, but they could've called or emailed. Calls and in person were friendly interactions.

Preferred Homecare seems to be the only place in Tucson that accepts Medicare, etc. HOWEVER, in 2023, Preferred became part of Lincare. See their local contact below.If you need someone to listen, care, and reply, CALL LINCARE. After many months of no response from numerous voice and email messages I left for Preferred, I discovered that Lincare answers their phones and returns calls! They have a patient portal too.Sorry for this long message, but I worked for months to get Preferred to respond to me. I hope this saves someone out there the pain and needless suffering I endured for months of not having new supplies and being "gaslighted" by the lack of competence and caring from Preferred Homecare. To get the supplies I needed, I kept a record of each Preferred Homecare Call Center phone call over about six months. Date. Time. Name of operator. Reason for the call. (You can NEVER get through to Preferred on the phone. It's impossible). I was told each time that I was "out of compliance" so my insurance company would not pay. Preferred sent me a collections letter and wanted to force me to return my CPAP that I was almost done paying for. Each call center worker transferred me to a "Special Agent" who said they could not access my full records from Preferred. They said they would pass the message along, but I never got a reply.My sleep doctor sent numerous faxes to Preferred letting them know that I was not out of compliance! I used the CPAP every night without fail for at least four hours or more. The Call Center said that there was no record of a report from my doctor. This was a lie.The Call Center said that I must have yet another overnight sleep test or they would not service my account, even though they continued to take money from my bank account each 19th of the month while all of this was going on. (In the end, I overpaid the CPAP amount!)So, my insurance paid for another overnight sleep test, but I could not get supplies from Preferred until four months after the latest test to prove that I complied. At the end of the four months, Preferred continued to say I was not in compliance! Next, a rep from my insurance company placed a conference call with me and the Call Center. This time, we stayed on the line while being transferred from one person to the next at Preferred. My insurance company rep recorded this entire episode which lasted over one hour. The insurance company rep said he had never heard of such incompetence in his whole career. He was equally appalled. Finally, we were connected to a person who works at Preferred in Tucson. She repeated everything nonsensical thing I had been told for months. As a last resort, she allowed me to visit the Preferred Homecare office in Tucson to meet with a Respiratory Therapist to review my account.I took a witness with me to the meeting at Preferred in Tucson. I also took a large file folder full of notes from every call I made to the Call Center. I took printouts of every email I sent that went unanswered. In this face-to-face meeting, I felt angry when Preferred Homecare told me, "Oops, our mistake. You have always complied with the minimum of four hours per night over the last two years. We don't know what happened. We are sorry for the error." I left that day with all the supplies I had been denied for months - new masks, filters, tubing, and water reservoir. Since then, I have ordered supplies without any issues. But it if ever happens again, I won't waste time. I'll go to Preferred and wait patiently in the lobby until I can get an appointment to see a respiratory therapist again. By the way, respiratory therapists have been great to work with. It's the incompetence of Preferred Homecare that is the danger here. https://www.lincare.com/en/TUCSON - LINCARE1020 E PALMDALE, SUITE 110TUCSON, AZ 85714-3309520-795-8161 phone520-746-0903 fax

For the past week, they told me they would bring me my portable oxygen tank carrying case. They never showed up, called, or attempted to come hours before the scheduled time while I was at school. The only thing good was Ashleigh, who helped me today, and her direct lead. I appreciate their concern and actions to help with this issue, which has been repetitive. Thank you Ashleigh and supervisor

Absolutely the worst company.I can't believe a hospital like TMC contracts with them. Been waiting since January for delivery and I've just gotten excuses, lies and broken promises. I've been unable to work because they failed to supply a portable oxygen concentrator.At this rate I'm going to be homeless or dead if we lose power. They don't care about patients.

Took much too long for the proper wheelchair to be delivered - over a week. The last 3 days customer service said, "it'll be delivered today.HA!" FYI, your equipment could be delivered up to 2 AM. Considering the hassle, it would have been easier to order and pay for one from Amazon.

The worst company I have felt with. Did not get back to me when they said they would. Lied about my Medicare coverage. Spoke to supervisor about the lies I was told and still tried to deny the lies and refused to take new customers. Doctors should not not work with this company

Just left a one star for the review which is the lowest available but that's much more than they deserve Looking at other reviews for them, the highest I've seen is a 1 1/2 star. In fact, the Better Business Bureau does not even accredit them.The only reason I've had anything to do with them is because this is where my doctor sent me.I know from personal experience now just why they have such poor reviews.They are incompetent and have totally no regard for customers. All I've gotten is the runaround and excuses why they can't do their job. They seem to put more effort in trying not to do their job rather than doing it.I highly recommend that if all possible, you avoid doing business with them. I'm a very patient and accommodating person, but this place has pushed me past my limit.

They make commitments and don't keep them. On a number of occasionsthey literally run out of oxygen tanks. They have obviously changed hands bcz the service used to be excellent.

Tbis is the worst company I have ever dealt with. I have tried multiple times to contact them for bed and wheel chair pick up but to no avail, they have never attempted to pick their equipment after several requests. This situation feels like a scam, they want to start charging me even after multiple calls requesting they pick up the equipment.

I just had to deal with these MORONS again re: my bill. I got a bill from Lincare and paid it, now Preferred is calling about an unpaid bill! When told that I paid it the female person told me that I paid the WRONG COMPANY! This whole outfit needs to be brought up on charges by the Attorney General!Yelp needs to provide reviewers a negative star or two.