Platinum Air Heating & Cooling

Never used this biz. And yet Yelp lists it among those for which they'd like a review of their service from me. Sorry folks, move along. There's nothing to see here. Gave them 5 stars anyway, since reviewers can't move along unless a star rating is selected. Oh well

I have an elderly parent who lives by herself in her home. I learned that the temperature in the house was 62F while the thermostat was set for 80F which meant something was wrong with either the furnace or the thermostat. I called Platinum and spoke with Al who immediately deployed a service tech to her home. They arrived within 2 hrs and quickly determined the cause of the problem. He sent over pictures of the area he worked in including the faulty capacitor which was replaced. I'm very grateful for their quick service, diagnosis and ultimately repair. I believe the cost was reasonable for emergency service. In addition, I subscribed for their twice a year maintenance.

My ac unit stopped working on a Saturday evening and things got heated really fast. I put a call in to Platinum Air and by Sunday morning they returned my call, spoke to the maintenance company and took the time on their day off to fix my broken ac. Many was on time efficient knowledgeable and made me feel comfortable. These guys are great.

Very professional and kind guys that got sent out to our home. 1st time spent $700 - needed 4 pounds @ $90 per and extra charge for some other stuff added inside for either showing leaks or sealing small ones, I can't remember, but it was something of the sorts. AC stopped working maybe 2 or 3 weeks later. They came back out and found that it was actually something else than what they had first figured. $2650 for all we needed. They ended up being very gracious and forgave a portion of that amount. Great customer service, professional men that showed up and do all they can to be fair. Very big thank you. I hope the owner feels lucky to have the team they have.

So thankful for Platinum Air for responding so quickly! My A/C unit stopped working on a Saturday night during the summer (of course!) and by Sunday early morning they were there to help me. The technician (Maxx) was polite, educated me on the problem & was able to fix it within an hour! I will certainly use this company again!

Show up on time. Spent a few minutes at AC unit. Showed me a greased up part in his greased up fingers. Said that's was the problem sticking? Told me no coolant left and put 2 pounds in at $90/#. Told me my AC unit was trashed and they would send me a quote for a new unit replacement. The quote was close to $7500 with the $280 service call they credited me.My second "free" quote was $600! Yes $600. There was a bad part that was replaced and 10 pounds of coolant replaced for $180. I was charged $18 a pound instead of $90 a pound.Times are hard. Think honestly is a factor and I certainly think your company lacks that!

Thank you to the team at Platinum Air Heating & Cooling! You have an exceptional team of kind, professional, caring, and down to earth individuals. Thank you for taking care of our home and business needs!

Platinum replaced our entire HVAC and water heater on a very hot day in late June two years ago. Compared to the other bids we received, Platinum gave us 1/2 ton more A/C and all higher-end components than the other bids, and at about the same price. Wow, are we glad we chose Platinum! The installation, starting with a new steel deck and then everything on top of it, was absolutely first-rate. Their work was of far higher quality than we received from several other companies repairing our old units over 20 years. It's wonderful working with a company that takes so much pride in doing everything right.Since the installation, we've had Platinum back 2 times for seasonal check-ups, and every time it's the same result: They are extremely capable, helpful, honest, and polite. So far, we've worked with Al, Beto, and Manny, and we are absolutely confident that we are in good hands going forward. I couldn't be happier. HIGHLY recommended.

Manny was extremely thorough as he checked out our neglected indoor system. He also checked our outdoor system but was unable to fully test that in the morning cold since we had not turned the gas on - our fault not his. The best part was that he explained very clearly what he was doing which was reassuring. He knows what he is doing and is great to work with.

I moved to Tucson 2 years ago and knew I needed a top notch HVAC company to keep my system going. Especially in the hot summer. I hired Platinum and have been very pleased with customer service, cost and professional staff. I signed up for the annual service contract and it has saved me a lot of money. It is a terrific local company.