Pima Pain Center - Tucson

I started with Pima Pain in August 2021 for hip and shoulder pain. I initially saw NP's three times and paid $60 copays as indicated on my insurance card. I later found out my insurance company requires $30 copays for NP visits. When I went in for my next visit, I asked the front desk to use part of my $90 credit so I didn't have to pay my copay. I was told I didn't have a credit balance and the front desk tried to collect another $60 copay. It took me a year to get them to put that credit balance back on my account and allow me to use it for other visits.In mid-2022, Pima Pain increased the amount they charged for sedation, but but my insurance still only allowed the same amount, so I was overpaying $25 every time I received sedation. By the end of 2022, I had another credit of $100 but Pima Pain would refund it to me because they said I had an unpaid claim. This "unpaid claim" was a denied claim where their employee failed to get prior auth for one of my procedures. This is their issue - NOT mine. Before my last visit I told them I wasn't going to overpay again - but they refused to check my in, so I had no choice but to pay. My blood pressure every time I was in this clinic was through the roof. My last visit was the final straw - 189/102.Everyone should check your insurance explanation of benefits to make sure you are only paying what your insurance company says you should be paying. If you overpay - Demand a refund and DO NOT TAKE NO FOR AN ANSWER.

Waiting almost 3 months to get in with this entity who then Calls me the day before my appointment. Office Staff- Stated" You won't get your RX that you take normally nor will you get RX first visit". "We also require Injections, Non evasive Procedures." I then Stated I waited 3 months and they read my medical records? I then said I am not medically cleared for any procedures and that was to be known. We informed staff prior. The real unprofessionalism is the Fact it was a Scheduler stating this. A Scheduler. That is unethical, Not within her scope. Negligent, Dismissive and Discriminatory. And this Medical Entity thinks they are running a 5 Star Rating? I'm actually not seeing that at all. I might suggest checking your Scheduling Staff and retrain, or if you are having them State these things that You Check the Office Manager. You're dealing with Chronic Pain Patients, Chronically Ill on Palliative Care and this is how you treat patients. I'm sickened by this lack of ethical, Compassionate, Healthcare Where people had Integrity, great work ethic. Sadly that is a rarity, but the Best are still out there. We just need to dig to find them. And they are out there to actually help and not abandon patients to leave them to severely suffer.

I had been going to Pima Pain since my since my primary care Dr could no longer prescribe narcotics. I've had three surgeries on my neck so far and have been on narcotics for 13 years. In that 13 years I messed up one time and Pima Pain would not help me through withdraws. I switched to Belbuca film and they put me on half the dose I should have been on. I was in withdraws still for a month. Could not barely get out of bed. Then they put me on proper dose and then I find out the film in mouth will rot your teeth. I asked for the patch and they brought me down to a lower dose which put me back in withdraws. I left Pima Pain the same day they asked me to leave. I already had the place and fax number. This is what I found out about Pima Pain. First they misrepresented themselves with saying they have acupuncture and chiropractor on site, which is bull. They care more about appeasing the state than helping the person. Actually they don't care about the person at all. There are 9 Pima Pain offices in Tucson and I've been to 7. You never see the same provider, so no one really gets to know what you are going through. You are a number and money to them and that is all. You tell them over and over again that the amount of medication is too small and what do they do, they take more away from you. When the laws changed of course they felt they had to appease the state and not help the person any longer. They took more than 2/3 of my medication away. But my pain did not ease up. I still had the same pain. They don't care! I even wrote to the governor and received a letter with the law saying chronic pain patients medication did not need to have medication changed. Pima Pain practices social medicine. Everyone gets the same amount of medicine across the board. They do not care if you're in pain or not. No compassion. Cold hearted company. I would not recommend this company even for my dogs care. There are other pain management places out there who will care more about you as a person which is why I would think that is why they should have become a doctor in the first place to help people. Yes the money should be good but that should not be their first priority as it is with Pima Pain. It's all about helping people live a better life with pain. Pima Pain never helped me. I was always chasing pain under their care. When I first saw my new pain management, they could not believe how I had been yo yoed on the Belbuca and thrown into withdraw they recognized immediately that I needed to be stabilized on my medication and now I am. Hope this helps someone with pain that really needs to find the right pain management Dr. All I can say is stay away from Pima Pain. They have gotten too big to care!

I went in for pain. They like to focus on just one thing at a time. To slow to do much more. When you have fibromyalgia, EVERYTHING HURTS ALL AT ONCE NOT ONE AT A TIME. I was told to ask my doctor for a certin pain patch, I did and my PCP said that she would give up my pain management and have Pima Pain Center do it. When I gave them that note, all of a sudden they can't perscribe the patch THEY suggested. They made me go in and talk to a doctor, wasted 2 hours of my work time. for what? the doctor that say me was more concerned that I would be mad at here because she had to tell me she could not give me the pain patches. Why the hell have me come in and waste your time and mine? NOW apparently the relationship between me and THEM is not a good one so they released me from their care, cancelling the procedure that was going to take care of my neck pain and I have to start all over again with a new pain clinic. After they send me a letter stating why they released me. I AM IN PAIN AND THEY DON'T FING CARE. Save your time and energy and find another pain clinic. With doctors that actually give a damn about you and that actually listen. The woman doctor I saw was saying that my insurance company may not cover the patches. Assuming that I could not pay for them myself. The Nerve. People do make money and work hard for it and are willing to spend it on their care. I really do hate these people and want to save you from my dissatisfaction with them. Think hard before you go here. And I hurt!!!!!! not that anyone cares.

This is the most experienced and pain free options available in Arizona! They have so many options to help relieve your pain! Thank you Dr's Annabi and SchillerYou are the very best of the best!

Dr Annabi is a joke. Meet him 1 time after almost 6 years for him to take my meds away from me that was working to put me on a patch that almost killed me and still yet to be put back on my original meds even after the patches was destroyed. And the great Dr Annabi isn't seeing patients. LMAO. This place is a joke now. I was seeing the same person for over 3 years and now she is gone and they have some dumb ass named Okey........he couldn't even figure out my past script and wants me to have more steroids in my back that I'm allergic to. Now I understand why Ruth Brooke quit.

I was treated poorly by the phone staff. I was hospitalized and could not have an ablation done. I had to give them my discharge papers to avoid a 50.00 failure to show for appointment ( I was in the hospital). After I gave them my paperwork they called to reschedule the ablation. They refused to refill my meds. Saying I had to wait until my procedure i asked Sophia what do I do about my pain meds. She said " well you have been 5 days without them already" to which I said I know and now I have to wait 2 more weeks, she said yes. What sense does that make none. They have zero compassion. I am so shocked at being talked to and treated like this wow. Currently searching for patient friendly clinic recommendations appreciated

Run! First off way too many patients to get adequate care and secondly the facility refuses to provide alternative medication during a national shortage of pain medication. I lost my son two days before my last appointment and while the provider acted as he cared when I called into understand the medication shortage and was told I could get withdrawal medication, but not an alternative medication. I then asked to speak with my last provider. I was given the runaround and told that the provider will not call me regardless. I then informed them that during my last visit once the provider understood what I had recently gone through he reassured me that at any point in time I could reach out to him and he would help me. The triage nurse I spoke with said what happens in your personal life has nothing to do with us. I informed her that that is not accurate as a medical facility and a medical provider. What happens in my personal life does affect my patient care she did not care.

November 2023 I got sepsis from the injections in my left shoulder. He did 2 and I don't know why and it felt weird. It felt like someone was touching my back. It's October of 2024 and I'm still dealing with the after effects of sepsis. I'm tired all the time and I feel like I lost 10 years of my life. When I went back to Pima Pain after getting out of the hospital, Lisa Laginess went crazy trying to get my hospital records. Why would she need my hospital records. The doctor that I had for my whole hospital stay said that they she didn't know what the strain of sepsis it was because she hadn't seen that one before. I'm still trying to survive this. I fight every day. I feel exhausted.

When I first stared with Pima Pain, I was taken care of. As they grew, the care has dropped. Every few months, a doctor or NP will call out and if you are scheduled to see them, just know you will not get rescheduled in a timely manner or with ease. You may get offered a new apt but it will be on the opposite side of town and if you can't make it then you are out of luck. You are not able to get a bridge or short refill on your prescription because YOU turned down an apt. If the office cannot see patients in a timely manner then they have to many patients. The patient should not be penalized because the provider calls out. Not everyone can run to the other side of town or even to the Green Vally office and the policies for when a provider calls out need yo be more supportive of the patient. If I could change pain management I would.