Pima Animal Care Center

I live in the city on what I like to call the legendary cat highway. On a typical night there are eight to ten community cats that pass through my front and back yards. (Until I installed security cameras. I had no idea.)Knowing this, I began to put out treats, water, and food because I want to be a good neighbor to these little ones.Recently, a sweet female black cat, who has been visiting in the early evenings, appeared with a severe head wound.After learning about the PACC, we exchanged emails and then I visited to get a loaner trap. They patiently guided me through the process of luring a cat.I was close to trapping the cat one night during a two week period but it was too clever for the trap. My regular visitor disappeared and I thought it died. Fortunately, it appeared again for only a few minutes a few nights ago so I'll try to help it on my own for a while if I can gain its trust.This has been a tough experience but everyone at the PACC was incredibly helpful and kind. I see some negative reviews here and I have a hard time believing them because my interactions here were so amazingly positive.The facility itself is absolutely incredible, too. Other cities would be jealous of what Tucson has accomplished.Honestly, I can't overstate how appreciative I am of the support I received. When I'm finally ready to adopt a pet, I will come here.Thanks, PACC! I'm truly grateful.

I wish I could give this 0 stars. I haven't been somewhere in the longest time where I was so angry I had to stop and tell myself to breathe. Two different map apps took me to the back entrance through the park. (4:20) First time visit. We saw the next entrance and parked there, only to wait for 10 minutes, trying to fall to get help as to where to go with no answer. (4:30) Then saw another parking lot so we got in our car and drove to the light at Silverbell, to find that the gate is closed. So we parked in the side lot and walked to the door and it was locked. Tried calling the emergency intake number on the sign to ask how to get in with no answer. Someone drove in, unsure how they did, maybe they had a code, so we walked in. The whole purpose of my visit was to do the free microchip for my dog. 10-5 was the advertised time for weekends. I walked up to the pet support lobby and the door was locked (4:45). Last acceptance is 4:15. Where anywhere on their website, social media posts, or flyers about free microchip event does it say this? Or how to even get into the facility?? I am so furious, I don't get it. Then we figured out we had to go to the main parking lot.

I'm looking to adopt a dog and I wanted it to be a rescue. Since I live a couple miles down the street from PACC in Tucson, of course that's the first place I would look. Unfortunately, they were such a letdown. I was looking for a poodle and i'm sure they do get dropped at the shelter occasionally, but every single time one was left at PACC. It disappeared quickly and didn't seem to ever be available to the public. Recently a couple cute poodles came in and they were immediately reserved. Their names were Ruby and Lexi.. When I asked why these poodles are not available for adoption to the public all I got were vague answers., and it seemed like they were hiding the truth. It almost seemed like they were going directly to a rescue and never being available to the public. I followed these two poodles progress as they were being kept on stray hold at the shelter for six days. During that time I made it known to the shelter several times by in person visits and phone calls that I was a member of the Public who wanted to adopt those poodles. They wouldn't give me any information about who reserved them though. I asked if it was a rescue and they wouldn't tell me. Sure enough the poodles disappeared on the first day They were off the stray hold, and they appeared on the website of a local poodle rescue for SALE for $1200.00!!!It's unethical. Dogs should be made available for adoption to the public before they go to rescues. Especially when somebody from the public is asking over and over to adopt a dog. And especially when dogs are highly adoptable. I was suspicious that this was happening with PACC because it seemed like poodles AND OTHER highly adoptable dogs were RESERVED always disappeared so quickly. In fact, they never even make it onto the website. But now I have proof that this is exactly what's happening. The very adoptable dogs go straight to rescue and only the pets that are very difficult to adopt are available to the public. This is the opposite of what PACC should be doing and how they should be operating. They are a city shelter and they should be making pets available to the PUBLIC FIRST for adoption and only pets that are difficult to adopt should go to rescues. But there you have it, this is why people go to breeders instead of going to the shelter. Too many shenanigans.

I have to say, I was never a big fan of PACC before I started volunteering here. I had no understanding of how much this organization takes on and how hard it works to give animals as much as they can despite the EXTREME over capacitation they are currently facing.The volunteers and staff have so much love and dedication towards the animals. There are so many working parts to the organization and it's really heart warming how much everyone works together and devotes their time and resources to try and save these cats and dogs. While it is heart breaking to see animals in kennels wanting a home, they are fed and watered and taken care of medically. They are given blankets and toys and walks and play time and treats and human interaction. Any dietary or medicinal needs are met. This is not easy to do for SEVEN HUNDRED animals.Thank you PACC and thank you for letting me be part of your team

Got another dog! It's hard to say no and they have hundreds to choose from. Cats as well. Don't look them in the eyes if you aren't serious.

I am the official ex owner of the dog Star after attacking a dog named Raven who now suffers with a broken paw and many injuries, Star was put up for adoption shortly after I sent her back. I had showed a case worker and front desk pictures of Star and what damage she had done to another dog. Star attacked a dog smaller than her Star is a mix between pitbull and boxer. She attacked Raven upon seeing him he didn't fight back only nipped her a little. When I confronted them on Stars injury on one paw they simply said it wasn't on record and they can't tell me anything. Star I belive was in previous fights she doesn't get along with younger or older animals and children or babies she is good with older people but be alert if she growls or is still or both at same time you best keep animal away she has hurt my 1-2 month old kitten a little but caused more damage to dog. She has attempted to attack me who I am currently pregnant with a child I am 28 weeks and 1 or 2 days. If Justin my boyfriend who also left a review didn't get a hold of her leash from me and run off with her away from the scene I would have lost my child hurt myself or lost both my life and the baby girl I hold. The staff was rude and when I told them the story they blamed me for her actions and they didn't put into consideration the wounds when I showed pictures of injuries they played it off saying it wasn't bad even though raven the innocent dog who didn't and couldn't fight had a broken paw and clear injuries. If you love animals don't trust staff don't even come here don't even adopt simply look another way. Or adopt a baby dog or cat and train then yourself. Definitely upset and infuriated at this place. Star was under my name. Thankfully both dogs were on leash and we didn't let them go otherwise Raven 3 year old male would have been dead by now but gladly we pulled Star 2 year old female away before any extreme serious near deaths occurred. They put her up for adoption. Don't adopt. I loved Star very much it was terrifying to stop the situation and see almost raven my friends dog I loved get hurt and potentially die. If anyone sees this be cautious I belive this shelter doesn't care about people only making room so they can get money and get rid of there responsibilities and problems. Star is the white dog and raven is the dark injured dog.

I am a single mother and I brought my dog here for help and i feel because of my financial status, my dog was neglected I couldn't afford his treatment which is WHY I brought him here thinking they would help but instead they allowed him to suffer instead of helping him. I couldn't even pick up his collar because I can't afford to cremate him. They deprived me any possible closure because of my financial status. They're all about money versus trying to help save their lives. I will never bring one of my animals nor will I ever recommend them again. I feel that they neglected his needs due to income.

False descriptions of dogs, rude stuff when we took a dog back today due to her attacking another dog and causing serious injuries to him and his paw the people here lied and gave us misleading information that the dog we adopted was good around kids and other pets I would not recommend this shelter for adoption unless you somehow know animals well besides from the unprofessional staff will not return to PACC personally.The black dog below is the dog she attacked and now'll likely have to be paying his vet bills the white dog is the dog we adopted from this shelter her name is Star the dog we adopted last week come to find out a couple hours later they put the dog up for adoption within two hours the people here could care less about your safety with unpredictable behavior from animals they adopt out I would give negative stars if I could to this nasty business that disregarding public safety who adopts these animals.

This happened several years ago so I hope things have changed, but I regret not posting this sooner.The people that helped my partner and I saw the cat I had picked and they laughed (which now I understand may have been malicious) and said "well that cat is bonded with another cat in case you want another so they can keep each other company." I feel like a fool for taking their word. The second cat was in a large room with her head against the wall. I felt bad for her so I took them both. They were not bonded at all. In fact, the first cat almost killed the second cat, that was a large unexpected vet bill. They also said the second cat was hypoallergenic and didn't shed. Lies. I tried for months to get them to get along, but I couldn't. I called PACC and someone tried to help, but it was useless. I understand putting them into a new environment may have stressed them out, but I have never seen cats act like that. I can't help but think those two knew the first cat was kind of a bully. Eventually I gave away the first cat, I feel bad, but i also couldn't bring myself to go back to PACC. I love the cat I have remaining and the other cat has a good home, but I can't help but feel those two young people were discriminating against my partner and I. I feel dumb for believing them, but I shouldn't feel bad for what some jerks did.I understand that the staff at PACC are super overworked- and maybe these were unpaid volunteers, but this was a huge life decision and the end result was made much more difficult because of this.

This is copied from my personal FB page.Update: I have spent the last 24 hours calling every rescue and shelter, trying to find help for this cat. Out of options, I took it to PACC. Disturbing is an understatement for how these county employees treat people. 5 employees sat and watched, refusing assistance, to 4 elderly women that I.....yes me....had to help upload a QR code to their phone because the staff refused to help them or check them in manually. I then was questioned as to why I can't keep a cat, do I know anyone who will keep the cat, etc. Staff belittled people that came thru the door because they couldn't afford to feed their animals. Completely disgusting behavior, it was truly awful.Found a completely blind cat, it was stuck in cactus. Trapped it, caged in my garage now. Anyone know anyone missing this poor creature?