Picture Rocks Cooling Heating & Plumbing

We had a shower go out in a guest bathroom on a Saturday and Picture Rocks Cooling, Heating & Plumbing, was recommended on a Tucson community page on Facebook. We contacted them and they were prompt to send a service tech out to look over the issue. After the assessment, replacing the shower body (valve and cartridge) was necessary. Plus having to cut into either the tile and/or the drywall to get to the pipes, would be an additional cost with their contractor between $200-400. Because we thought we could replace the shower/tub set fixtures and cartridge ourselves, we bought the entire kit at Home Depot for the fraction of the cost they wanted to charge us for the set. Picture Rocks told us they would start the repair that morning and would have to come back that following Monday to complete the repair. Their estimated price was $1650 without the contractor's price. However, they were giving us credit for the set we purchased but they couldn't warranty it only their labor which was understandable. I called a family member who is a licensed HVAC and Plumbing company owner in Phoenix. To make sure we were getting a fair cost, he told us they were charging us way too much to replace and install the entire shower body. His company charges for that type of installation up to $800 with no issues. He was taken back by the estimate and told us to find another company.Needless to say, we found a fair, licensed and knowledgeable Plumber here on Yelp. We waited on his estimate and to our surprise, his price was significantly lower and in the same range of what our family member stated. Minus the dry wall repair, which we can do ourselves due to being a small square cut out and the price was fair.Therefore, due diligence is necessary in getting a fair price, even on a holiday weekend (Easter). Don't go with the first recommendation, in a long run, this will save you money.

We had a problem with our heater this past winter. This was a real problem because my 90-year-old mother was living with us. Picture Rock's arrived when they said they would, explained what the problem was and repaired it. They also gave us a lot of information about our heating unit, so we are better informed about purchasing a new one when the time comes. They were professional and knowledgeable and pleasant. I would definitely recommend.

Great family owned and run business!! We have used them for AC maintenance and to replace a water heater! They were great with service and prices!

Their price estimate kept changing and increasing and both of their techs that came out suggested two different things to fix my AC unit. Once they finally sent the 3rd invoice, I decided to get a second opinion. When that company came out, their estimate was less then half of what picture rocks quoted and they fixed the unit with no issues.

I needed refrigerant for my two carrier air conditioners. Picture Rock Cooling, Heating, and Air Conditioning came out to service them. They said each pound of refrigerant is $149. I asked them if that was a high price compared to other companies. They said they were in the middle, that there was five or so higher and five or so lower. I needed 10 pounds which cost me $1490 today I called another company because I still have a leak in my system and down the road. I'll need more refrigerant and they said refrigerant is $65 a pound I don't think that $149 is middle of the road if this company is doing it for $65. They also said new air conditioners run from around $14-$24,000 solutions that I talk to today said it'll be about $10,500 for a new unit. I suggest you look elsewhere for service, if you don't want to pay an arm and a leg to get your air conditioner fixed.

In order to get a second quote, we called these guys to inspect my recently passed, father-in-law's heating and air conditioning unit as part of the sale of his house. These guys quoted $4700 to fix an air conditioner that was not broken. We called the company all ArcticAir to come out and inspect the air conditioner that they installed only three years ago, and he showed me how everything was still working perfectly. I would never trust picture rocks, cooling and heating to touch any of my equipment

I highly recommend Picture Rocks Cooling. The technician assessed the plumbing issue and fixed the problem that day. I had two other companies come out twice and they could not explain in detail, as the Picture Rocks technician could and did not have the equipment to fix the plumbing issue. There was no need for those two companies to open up my ceiling to fix the problem. They did and I still had the issue. Picture Rocks, on the first visit to my home, assessed the shower plumbing problem, has the equipment to fix it on the stop. Picture Rock's fees are very fair and reasonable

Chris was awesome! He communicated when he would be arriving, what he would do to figure out the problem, and the possible courses of action. The price was also very reasonable. Will be using this company again if the need arises.

My air/heat pump unit was installed by PRPH five years ago. I have had nothing but trouble with it constantly needing more coolant, each time this costing me several hundreds of dollars. I had PRPH come look at it the first few time then was not confident with the tech or company when the unit kept breaking down. Others companies weren't any better. Finally I called Goettl and they were able to diagnose the problem ( dye doesn't lie) and it sure didn't. Needless to say I was done with repair bills and and a brand new unit installed yesterday 04/02/2022 by Goettle, I have more confidence in them then any other company.

I'm several months late with this review but I had to comment about the service Picture Rocks provided for my mother.............She was having issues with her heater last winter. Someone came out and replaced a couple of things and it seemed to be all good but when late evening came, it was not working again. She called the technician and he came out again, that same evening and fixed the problem. He had a great attitude and was very kind to my 88 year old mother. Thank you Picture Rocks Cooling, Heating and Plumbing.