Parker & Sons

Parker and Sons did the right thing for me to correct any issues. They were very fair to me and nice to work with

The level of incompetence they displayed is unreal. They sent a tech out to assess a leak we had on our roof from the swamp cooler and this idiot cut a hole in the ceiling and left with all the insulation falling out! Didn't bother to seal it or anything after his mistake! So today I call to speak with someone and again with the incompetence! Apparently they fired Henry the tech, Rene the supervisor can't read and no one is coming back to seal the hole. What a joke of a company.Also, Kaitlin don't bother responding with your fake concern. I own a property management company and will no longer be using your "business".Edit: They fixed the ceiling and Henry is no longer with business therefore I corrected the Stars given to reflect the help and care they showed after the fact.

People were courteous but they quoted me $2000 to rebuild the inside of my running toilet tank and tub handle replacement. Please I'm old but not that dumb. Son in law did it all in a couple of hours today and less than $50 in parts.

Fast and convenient for any HVAC and plumbing issues! After getting my plumbing done I also got my HVAC serviced and both technicians were very good their customer service and their work was excellent. They are transparent of their pricing, plus they offer veteran discount so it's worth the price. I also like the fact that I get sent before and after photos of what was done. They are also constantly hiring and they do offer internships so definitely reach out. Highly recommend!

I input a project in Yelp for a unit not cooling. Parker and Sons was the only company that called quickly said they could come out same day between 2-6pm. The request was at 12:30 so thats good I think. Joseph called and showed up when he said he would. He listened to my concerns and asked questions to understand my experience. He quickly and efficiently diagnosed the problem and got my unit up and running in no time at all. The final invoice includes all detailed photos of major parts and the pressures of the system while in operation. Very nice! All this at a fair price.

This review will be all about the technician named Peter. I need to preface this with a universal acknowledgment that HVAC companies are not the type to typically attract glowing reviews. Most folks are calling under irritable circumstances (understandably) resulting in short triggers and high expectations/demands.We had our central a/c unit stop delivering cold air (fan worked). This has happened twice before over the years and (fortunately) it's always been the capacitor that failed. Our rooftop unit is pushing 12 years old but should still have good life remaining. Pete was sent by Parker & Sons and arrived on time. He was polite and conscientious of our modest home. He spent a good 1/2 hour examining things and reporting back to us (filter was good; coils appeared decent and not frozen (like another time); etc.). He found two problems. The (original) thermostat had glitched and that would likely recur. He also found that one of the two (didn't realize there were two!) capacitors had been replaced incorrectly - one with a different power rating of 45 mF where ours required a 35 mF unit (this errant replacement was done under the previous owner). Both capacitors were functioning but his recommendation was to replace the 45 mF capacitor as well as the thermostat. Each repair was between $300-400. A name-brand thermostat is between $50-$80 at any big box store and install can be done in less than 30 minutes by most folks following simple online videos. A capacitor runs about the same price and with labor the average out-the-door repair cost is $200 (see Forbes; Bob VIlla; etc.) but can be as much as $350. I've replaced a couple of capacitors in my lifetime but with the precarious rooftop location of ours and the voltages in play, we opted to have the pros tackle this capacitor replacement. Pete was gracious about understanding that we would likely opt to DIY the thermostat replacement but we booked Parker/Pete to install the correct capacitor. Two weeks later (our request, not their delay), he was again on time and respectful, replacing the wrongly-installed capacitor. We liked the many before/after-photos (which most companies do now) because that enables us to be sure they are actually troubleshooting our unit and also enables us to compare the photos to past/technician's photos. Thanks to Yelp/Google/etc, transparency regarding repairs and honesty regarding pricing has become THE most important quality for any repair company nowadays and can sink/swim them overnight. Pete says he has been with Parker for 15 years. Here's to another 15 years bud!

The crew(Hiram, Ruben & Angelo) got to our house around 11:00 and we're done and unit running by 3:30. They were very nice and showed us how everything worked. We are very satisfied and will call Parker & Sons if we ever need any help in the future.

Got an appointment for yesterday between 2 and 6. They never showed called at 7:30 were supposed to call with an estimate on eta no call back. Still nothing as of 1 pm today had to put a star to post but I would say more like a minus 1 star

Quote of almost $400 to replace burned out plug. My out of town electrician brother law said the materials cost $8 at Home Depot. Price gouging in Tucson is out of control..

They are horrible with cancelling appointments- I have been cancelled on 2 times within the same number of weeks, both for "service emergencies" - Do all of their services just end in emergencies? It's so frustrating waiting around until AFTER your service window to then be told they won't be coming at all - Wish I never would have gotten the maintenance plan and given my service to another company instead