Optima Medical - Tucson

I'm not big on doctors. I haven't ever had a PCP. But, after my sister started bugging me to get a Primary, I started searching for one.I checked reviews on all places that were taking new patients. I decided to give Optima a try. I called them and was set up with a NP with an appointment in 2 weeks.This past week, I went it to their facility. I understand that they have recently moved to this location. The check in person was super nice and friendly. I waited about 5 minutes and was called to go to a room. Vonnie attended to me with height, weight, questions, etc. Then Luz came in retook my blood pressure (with coat syndrome). Both were professional and friendly.When Mary (NP) came in, I was immediately put at ease. Mary didn't push vaccines, just told me what she recommended. She asked pertinent questions, wanted to do a base line EKG and checked my lungs, and abdomen. I had a couple of items that I wanted taken care of and she did.The thing I like about this place is that all the associates were relaxed, friendly with the clients and each other. It's easy to tell that they are happy working at Optima. That says a lot about upper management and how they treat their associates.I'll go back.

Staff is great, but FNP Dustin Smith speaks derogatorily to you. He didn't properly explain our contractual agreement. He tried deterring me from seeing an actual psychiatrist, and I had to ask multiple times for a referral through different visits. I have been diagnosed with epilepsy, anxiety, insomnia, and prescreened for PTSD. He got upset when I went to another FNP.

They just keep losing stars. Can't be bothered to get prescription correct, can't be bothered to put the correct symptoms on a referral.Please stay away from this place. It will be damaging to your health. All they care about is getting paid

The staff here made me feel at ease. I'm not one to go to the doctors office often and when I do, my anxiety tries to get the best of me. All the staff from check in to treatment and check out are wonderful. The feeling of acceptance and kindness really went along way to reassure me that I was in a good place. I definitely do recommend new patients come to see what good things are big done here.

Incompetent, rude, useless sums up this medical groups better qualities. The "No Follow Through " staff makes elders lives miserable. It takes constant pressure to get your prescriptions. Doctor tells you you need procedures but the staff can't seem to have time for such petty actions. Run away fast as you can!

I went for my annual check up and Jessica was amazing. It's usually very hard for people to draw blood from me and she did it on the first try. I just want to give her cudos because on top of her being so good at what she does, she's such a nice person.

Highly disappointed with the Front Desk staff. I received a text message to confirm my long awaited appointment two days prior and sent back the confirmation. I get there on time, singed in the sheet and wasn't acknowledged for my appointment. I took a seat and waited patiently until the incompetent front desk girl called me. Then she proceeded to asked me who was my appointment with. Apparently my Dr. was deployed and they didn't had access to her schedule! They offered me another appointment for the following month. What kind of practice is this? They don't seem to care about their scheduled patients.

I started as a patient here a few months ago and I am very Satisfied. My appointments always start on time or early, and My concerns are always addressed. The needed tests and referrals I needed have all been performed in a timely manner and the staff is friendly.

dr smith is a terrible doctor who does not care to help his patients or care to listen to them at all. he's an egotistical ass and nobody should see him he does not care for his patients and judges them. he does not care to help for anyone but himself. complete asshole

I was having a big issue, with insurance, getting a specific medication I needed. Jennifer from the prior authorization department and Sierra my case manager got on it and took care of it.