Open Enclose

Our experience from purchasing to install is literally like night and day. We felt confident that we made the right choice until the installation process. We replaced all windows, purchased brand new doors and door frames, etc, for our remodel. The unfortunate thing here is that that they seem to have competent people in sales and at the front desk. But from the installation side, it's been a revolving door of in experienced people who literally have to watched with a close eye while they are doing their work. From breaking glass, to welding metal IN FRONT of our glass entry door and ruining the glass, but not taking responsibility for it, to workers walking right into the home to look at the view without even asking permission, working with Open Enclose has been a very expensive nightmare. The basics were not even met during our install- like doors being able to lock and screen doors not being installed on the track. Leaving a review about a negative experience is the last thing I think anyone wants to do, but as someone who takes supporting local seriously and communicating to a business directly first, the end result of working with this company has been 1-star. I also was not surprised to read another review mentioning the owner felt uncomfortable in her home with the installers, because I felt the same way. Ownership should take more pride in creating a healthy company culture with values and professionalism that all employees embody. When you pay good money for good quality products it is not unreasonable to expect professional, quality results.

I highly recommend Open Enclose - They are a family owned and local business..... I always turn to first.I call will a "tiny" problem.....that was tremendously HUGE in Tucson.....a master bedroom window that wouldn't close.The heat poured in! I called Open Enclose and Alyssa was on it! She called Josh - above and beyond service - he was out in less than an hour. Who gives that kind of personal service anymore? Open Enclose did!!!!Josh arrived he was personable and professional. Fixed my window in an instant. For all your window needs....don't hesitate....support outstanding local businesses.Open Enclose is just such one. Thanks!

If you are looking for new windows please go literally anywhere else and don't get involved with this highly unprofessional company. Their work is incredible for how sloppy it is. We had a shower window and our large picture windows replaced by them and their work was so atrocious from the moment they arrived. Our bathroom window frame is scratched, warped, and had random unfilled screw holes in it. It barely slides open and it needs to be shut very hard. Our large front windows: When we met with the salesperson to go over our plan we specifically requested multiple times having our windows set in a certain way, and it is our fault we accidentally signed the contract that had the error in it that stated they would be inset windows. The actual installation of the windows was done by two people. One seemed like he knew what he was doing, the other one was maybe being trained, but was unprofessional in my home and made me feel very uncomfortable. We have wooden window frames; the wood had so much caulk smeared across the wood and were installed so poorly that when my husband saw the work that was done he was completely taken aback. My husband is very knowledgeable about contracting work and we had a lot of faith that the finishing work that would be done by Open Enclose would be very neatly done. My husband called to express his concern, we were told nothing and had no response from OE. They needed to come back to install more glass because the first time they came they had broken two of the four windows they were installing in the front. When they came back they also told us they needed to reinstall the shower window as it had been done incorrectly the first time. Surprisingly, the second time they came out they replaced everything including the poor woodwork/finishing they had done. We hoped it would be redone much better, but alas, we had no such luck. The caulking was just as terrible, all over the wood and would take hours of tedious work and money to fix the wood trim, the shower window is warped, barely slides open, is leaking some kind of black grease, and there are empty screw holes inside that were drilled into our brick window frame. We had put down a 50% deposit months before when we had placed our order. For a long time after we had considered not paying the other 50% of the cost. My husband wrote them a letter expressing our concerns at how terrible their work was when we sent in our check. They cashed the check and we have heard nothing from them. However they called my husband every single day and sent letters in the mail demanding payment for the few months we were debating payment. The windows have been in place approximately 6 months. One of the glass panes has already broken in the front window, we believe from where the crack started that shoddy workmanship is what lead to this crack. The shower window was dinged up and left a mess when they installed it. I highly discourage anyone from seeking work from these people; they have excellent customer service until they actually come to do work. Then, no service whatsoever and horrible work.Edited to add:I was bullied by the worker who came to our house the first time into signing a paper stating their work was "satisfactory". I told the worker I didn't want to to sign and he said "you need to sign and then we will come back to fix everything" and I repeated my refusal but he wouldn't leave until I signed. I was very uncomfortable with them working the entire day (the other guy at our house was a total creep) so I wanted them out at this point. I signed away my ability to have repairs.

Horrible horrible horrible experience. It took 7 months to get the 3rd party installers to install the new door. Their measurements were completely off and the new door has a 3.5" gap which they temporarily stuck a piece of plywood in and we are told the new door won't come in for another month. Not to mention their front office gal has absolutely no communication skills, we still have not heard from the owner. Terrible experience. Please choose someone else.

Don't let them inside your house. They are generally nice people and the representatives talk as if they know what they are doing, but the workers are ill trained and ill managed. They make simple and basic mistakes that are impossible to properly correct so you end up paying good money for a shoddy job. Like installing a pre-hung door that's out of plumb, and latches that scrape the wood trim.The first clue was a contract that absolves Open Enclose of any damage to the house. The fellow broke two floor tiles that we had to replace. So that added to the work we had to do.Workers came late, left early. A day and a half job turned into three. Second day they didn't show up. No one called to let us know they were pulled away to another job. (New scheduler. High employee turnover. That tells you something.)The second clue was installing a front door and re-using the forty-plus year old hinges. Next day he found the new hinges that came with the new door and confessed he had wondered about it, but he had used the old hinges anyway.In addition to that door, we had two new pre-hung doors installed. The rest of this review is about them.One isn't level. The door swings open by itself. We should have them do it over again, but they have already damaged enough of our house.Both new door latches hit the wood molding. The molding was installed too close to the door so the latch strike plate did not protect the beginning of the strike.The fellow never bothered to square the carve-out for the deadbolt cover plate, so the plate wasn't flush and it rubbed & scratched the door jam.No deadbolt strike plates installed on either door. (They come with the deadbolt.) They just left both as wood carve-outs.One deadbolt cover plate had both screws missing. (They come with screws,)Called and a supervisor fellow came out to check. Yes, he confirmed it was not done right and wrote notes about all that needed to be fixed. Then when the repair crew showed up, they didn't have the parts. They had to go to Ace. Obviously, the supervisor never bothered to pass on the information. (He also never bothered to schedule the repair. I had to call and complain.)We had to fabricate parts and add a strike plate to protect the wood molding. That and the tilted door will forever remind us of the shoddy work and compromises we had to accept from basic mistakes by Open Enclose.When you pay good money for work you expect reasonably professional results. Avoid Open Enclose. Poorly trained and inexperienced workers. I suspect their incompetence comes from top down.

When I ordered a window back in August 2021, the rep quoted a two month timeframe to install. We had to cut into the building to get accurate measurements. Then, the install date was pushed back an additional three months. So we had plywood installed over the window for roughly five months. The window manufacterer informed me he had the window delivered within a month of our initial purchase. Even after multiple phone calls, they kept the install date the same. Then, the install date arrived and they pushed back the install even further. While I loved how it turned out, I was not satisfied in the least with communication or the rep that quoted us an erroneous time frame.

The Service Manger at Open Enclose almost always acted like his taking my call was him doing me a favor and quite frankly he often wouldn't take or return the call or email at all.For the last two months or so , I worked with another service person and he never took the time to adequately research my questions before returning calls. Last Wednesday, when he called to say that the sliding screen was in after my waiting since June, I asked him if he was sure and then he opened the box and it wasn't the slider screen. The service people at Open Enclose are obviously overworked and/or understaffed. There is very rarely any customer courtesy. You might want to keep this in mind before placing an order!

We have used Open Enclose two times now and are very pleased with the results. We had a few minor issues that we discussed with them, and they sent folks out to correct immediately. A shout out to Izaiah and Ian for their clean up today. I would definitely recommend Open Enclose as they are locally owned and operated.

These folks custom-made a glass shower door with chrome fittings for our new bathroom. They came to the house twice to make sure they had precise measurements and delivered exactly what I wanted. The installers arrived on schedule and did an excellent job. Everyone at the office was pleasant and professional. Fairly and competitively priced. Highly recommended.

In 2016 we had several windows replaced, one now is leaking and around another the stucco is cracking and peeling. When I contacted them they said they weren't working in Phoenix any longer and basically tough sh*t, find someone locally. That is not the kind of support I was looking for