Olive Garden Italian Restaurant

Obviously OGI is a chain, so don't expect fine or intimate dining...That said OGI does offer tried and try versions of Italian food that people come back for with unlimited breadsticks. There is little deviations between the varied restaurants, but consistency does build clientele. I give OGI and this restaurant an extra star for their annual Veterans Day meals and that it is very convenient and the staff are better than average.We come hear about 2 or 3 times per year, it is in a building on the outside of a very crowded mall area. The parking lot is often full in the evening, so you may have to park away, and the spaces are small. They do have pickup and go spots. Getting into the mall area can be treacherous at night due to the traffic.On arrival, you will be greeted and taken back, or if in the evening you will be paged to your phone while you wait outside. The staff experience can very, but mostly they are very kind and attentive, we have had some experiences where the staff begin to forget about you after the meal is served, but this is more of an outlier. On entering you will find the bar area to your right, bathrooms to the left and going back through a hall to the dining areas. The rugs and decor are getting a little old and worn, as is the entrance and parking area. They are very busy, but we usually get our drinks and app orders in quick. There is a table device to request refills on drinks or food.Food is consistent and good. Nothing outstanding, but very good tasting and any issues are addressed easily with staff (like a forgot to mention food allergy). There is a good beer, wine and bar selection.Overall, OGI is a good place to take family and friends without worrying about changes. Parking lot and facility are the main downers, but staff and food make up for a lot.

I've Olive Garden, really gave us a Band-Aid in the bill and my food was a rock hard pasta and they took a you to give us our food. My food was rock. I'm never going back and it's still gross. Do not go.

I've loved Olive Garden since the late 80s but things have changed so much the last few years and not for the better. Our family had dinner this evening at the location in Tucson Drexel Heights. What a disappointment. Generally known for good service our server tonight was terrible. The restaurant was half empty on a Saturday evening which indicates to me something isn't right in general. The menu has been stripped down to minimal items but everything from the salad breadsticks and entrees were bland and expensive. This will be my last trip. The Olive Garden I knew is no more.

I was a frequent visitor before I retired a few years ago, as my boss liked to bring us here. I still occasionally come in with a friend of my husband's. This first chilly night made me crave a hot bowl of soup, so here I am. Was seated immediately, as I was alone. I appreciated that, because they were fairly crowded at dinner time. My server, Annaliza, was excellent. She was friendly and efficient. She came back frequently to check on me. I must say that the food was not as good as I remembered. The salad was just awful. Old, soggy lettuce. No amount of cheese could salvage this. I was here for the soup anyway. My first bowl of gnocchi was sans chicken but had plenty of tasty gnocchi pillows. Switched to pasta fagioli and immediately regretted it. I cannot believe this was my go-to dish here years ago. Nothing in it tasted good. Got another bowl of the gnocchi. This one had plenty of chicken, but only one gnocchi. It was still very good and satisfied my soup craving. The "famous" breadsticks were not good tonight. They were hard and dry. I'd say I'd give this place another shot, but only if hubby's friend insists upon it.

This has to be my worst restaurant this year! Firstly, lets talk about the service it was horrible. I didn't get a refill until about 20 minutes before we left, after requesting a refill twice. (More to explain about service later). We started with artichoke dip and requested they not to cook the pita bread. However, they still did. We didn't say anything we just moved forward with our meal. It's not like us to complain. I ordered ravioli with medium rare steak. When the steak came out it was well done. (I can't do well done steak) It took waitress 10 minutes checking on us. When I informed her about the steak, she responded "I told the kitchen it was well done but they said it was fine". She said she would get the manager, instead of just remaking it. She then went and took a table of six order before going to get the manager. So, it took another 15 minutes to even request a remake. When the manager finally arrived, he was not really interested in what i was saying. He took the steak, I requested him to just remake the steak to go and this time. I also requested make it rare, so when I reheat at home I can get it close to medium rare. When it finally came, it was well done again. I didn't say anything further. The waitress came up and said the manager waived your steak. I said thank you. When I looked at receipt they actually ordered a new steak and waived the cost on that steak. The original steak was still on my bill. I never expect a restaurant to waive food when a mistake happens. However, when you tell a customer your waiving the steak and you don't, that's wrong. He came over and said I did waive your steak. You ordered a second steak and we waived the cost of the replacement. That's laughable. I didn't order a second steak. I sent back a steak that was like leather. The waitress was upset because my friend mentioned the waitresses comments about knowing it was was over cooked. The rest of the food was fine. We ordered a ton of food because we ordered two to go orders which was over $120 in food. However, on the to go orders they didn't bread the chicken as requested. You would think they would have took my $19 steak off being, I didn't eat a bite of it in the restaurant. It took an hour and 10 minutes to get the replacement. Who has this type of time? I won't be returning! This was the first time in my life, I haven't left a tip this was mainly due to the waitress horrible attuide after sending the leather shoe back. Smh Finally, as we were paying the waitress spilled tea all over me. I'm hoping this was an accident, but it just sealed the idea of the entire visit; it was a mess!

Everything was initially fine when we sat down for dinner. We ordered our food, and when our food arrived, they set my plate down, and did not mention the plate was very hot. I grabbed it with my left hand and burned my fingers. It was hurting through dinner. We asked for a manager (Jerry) but he really didn't seem to care much about it. He just stated he would let staff know, and offered us a free dessert. We didn't take the dessert, I was more concerted with my finger hurting. Probably not coming back here. Our server (Diego) was more helpful, he asked us if there was anything he could do to help. I asked for a glass of water with ice to cool my burnt finger down. He apologized on behalf of the employee who set the plate down. This guy should be the supervisor.

Food was gross. I ordered the scampi chicken and the vegies weren't cut and chicken wasn't cooked

I wanna state I am a great tipper! I am not a needed customer, but as a server you need to provide customer service. Sidney who was our server was paying little to no attention to us and another table. We had to ask other servers for help. One week later today lunch special we went back and we had the same server Sidney! She was very short with us from the moment we place our drink order and when we gave our food order she ask if we were there last week she remembers faces! Well last week we gave her coworker the tip the one who brought out the food, replaced our drinks, and gave the customer service she lacked. Today Sidney brought out our check with the suggested tip circle even though the self pay machine was sitting on the table. I tip accordingly. Last week she did not deserve a tip because she didn't do anything to receive one and this week, well she got a small tip for doing the bare minimum and is lucky to receive one after being so rude to us. To the general manager Katherine R. You have so many other great servers at your restaurant but Sidney is not one if I were you I would think about retraining her or shadowing her to see how she does.

Jesus was an absolute gem, five stars! He took initiative and served my family after we'd been seated without a server... which the host desk actually told him after our ziosk ordered appetizer was ready and he was trying to find out where to deliver it! There was a large party seated nearby so we were patient. Then a couple was seated behind us, quickly visited by a server, and drinks delivered within a few minutes. So we placed our own drink and appetizer order hoping someone would come by. Jesus finally found us and provided excellent service through the rest of our meal. The hostess desk and manager were useless when I went to ask how much longer it would be for a server. When I said it had been 20 minutes I was just told "yeah." (The manager arrived at the table after Jesus saved our evening.) Thanks for being attentive and nice, sir. We really appreciated you!

After turning down multiple five-star, "upscale" restaurants in downtown Tucson, friends and I found ourselves at the Olive Garden on Irvington in Tucson. Wow am I thankful that we did! Our experience was entirely enhanced and curated by the one and only Pablo. Pablo is an artist and a master of their craft.We were given an incredible wine sampling, followed by a pairing with a meal suggestion that dazzled me and my friends to absolute bits. The only thing I regret about this experience is that I can't do it every night!Pablo deserves a raise and everything their heart desires. Thank you ;)