Northwest Medical Center

I brought my 96 year old mom to this facility. She had fallen down on Christmas Day and fractured her pelvis and injured her elbow. The elbow had gotten red and was warm to the touch. We get into the exam room where she needed assistance to get onto the exam bed. The nurse was very rough. She practically grabbed my mom's legs and threw them up. She was hooked up to the oxygen and blood pressure machines. The Dr came in and checked her elbow and barely looked at the bruise on mom's upper leg. The nurse that came in to give her an antibiotic for the infection in her elbow didn't even talk to her. He gave me the pill cup and water to give to her. As he walked out he mumbled, "You can leave". We continued to sit there because she was still hooked up. The nurse that was rough with mom came in after a couple of minutes and said, "You know you can leave". I said, "Do you want me to fkng unhook her"? It was like it was an inconvenience for them to be doing their jobs. Never again will I use this place.

NO ACCOUNTABILITY OR REMORSE!! how would you feel if your two month old INFANT left this medical center with bruises, in distress, and in terror . My nephew went in with an over 100 degree fever at northwest this monday. northwest medical professionals told dad he was at fault for his child sickness.(only big problems being baby had a cough and high fever) Also to then tell baby's father it's his fault and he doesn't pay attention to his own baby and coerced consent for medical testing that wasn't necessary and could have made his non existent condition worse. Not till being transferred to TMC and receiving quality care and support from staff there was baby deemed safe , healthy , and FINE . most importantly disagreeing with EVERYTHING staff and northwest had said . we've reached out to the hospital and they really don't care about the way this baby was treated and the way staff took "care" of this infant .

I came to this emergency center due to severe neck pain. It was not due to injury or musculoskeletal. At 4 am, when I still could not fall to sleep, my wife finally forced me to go.When the nurse came in, she did not seem to care too much about what she was doing. She did not acknowledge that my blood pressure was 140/101 and pulse was 115 bpm. She briefly asked me what I was there for and what I was allergic to, and informed me that the doctor would be in shortly. However, she did not ask any medical questions or even ask about my current medications.When I finally got seen by a doctor, he was apathetic and rude. Dr. Mayo walked in the door, stood at the foot of the bed, and asked, "Where do you hurt?" As I explained, he stared at me as if I were speaking a foreign language. He finally came to the side of the bed, felt my kneck for several seconds, and then said he would order blood work and a CT. Then he walked out, never to be seen again.After what felt like forever, the nurse came back, drew my blood, and gave me Toridol. I made a joke that I'll take it, "but it won't do jack." I suffer from migraines occasionally, and I know Toridol is a glorified NSAID. However, it gets the job done sometimes. Then, she walked out, never to be seen again. Then the wait continued.Mind you, I'm 1 of 2 patients in the building.I finally get called in for my CT, and as I am walking with the tech, the doctor starts talking to him about another patient in the hallway. They reveal that the other patient's (woman) imaging had not been read for over 3hrs.At this point, I'm in terrible pain. I couldn't lay my head back, so I sat there holding it upright for over an hr. My wife went to the nurse's station and asked the nurse how long it should take for the Toridol to work, and if it should be working by now, it's not. The nurse said she would talk to the doctor. The wait continues. After 30 mins, my wife pressed the call button. We asked for the nurse again and were told she was talking with the doctor. Another 30 mins went by, and my wife went back out to ask for the nurse, and we were told that she would be "right there." She never came. I literally think she ended her shift. We never saw or heard from her again.At this point, I would rather be home suffering than sitting listening to nurses laugh and tell stories while I've been sitting in pain, not being updated or notified of anything. I finally gave up. I walked to the nurse's station and saw an entirely new group of nurses. I asked for my IV to be removed, told them I was done, and told them I had already received my blood work results via email. I figured they could just call me with the CT results. The nurse told me that I needed to sign a form, and out of peer frustration, I informed him that I was not "going to sign s**t." As we left, I told him to "call me if I'm dying." To me, if they didn't take it seriously, then why should I?This experience made me feel like they didn't have a clear plan for my treatment and were not concerned about my symptoms. It was really frustrating and made me feel like I wasn't getting the best care possible.Lastly, the discharge letter in my online portal accurately reflects what I said. However, it fails to acknowledge their incompetence and lack of proper care. I hope the hospital can improve its policies and procedures so that patients like me feel more confident in our care. e in need of medical care.PS- As I'm sharing this story with my sister, she informs me that he had a very similar experience. Shortly after, she was diagnosed with a condition they should have discovered in the ER setting.

Went here after a sudden onset of severe hip pain. X-ray was normal. I asked for something for pain and was told since nothing was broken, they would not prescribe anything for pain. It took a very painful week before I could see a M.D. who prescribed steroids that helped. This visit was a waste of my time and money.I received an online survey requesting I rate my care. I asked that they call me but it has been 3 weeks and no phone call. I will never go back. The only person who showed compassion was the x-ray technician.

Ok everybody listen up! I arrived at this facility at about 9am on a Wednesday morning feeling a bit discouraged based off of reviews, but I kept in mind that many people don't put good reviews when they have great experiences at medical facilities, so I figured I'd change that! Let me tell you, the staff at this ER in Vail was absolutely amazing! I was seen by Nurse Michelle and Dr. Amy Trott (for personal reasons I shall not disclose, HIPAA people lol) and they were both super awesome! Dr. Trott was so attentive and understanding, as well as caring! The woman who met with me in between for shots and prescription was also sweet (I forgot her name, so sorry)! I would most definitely recommend this facility to anyone in the Vail surrounding area if you're needing immediate medical attention (or like call 911). It's especially nice to have since Vail didn't have an ER for so long! A huge thanks to the people at Northwest Medical ER on Houghton Y'all are amazing!

Nobody here cares about anything except when their shift ends. I had a friend here, ON MORPHINE and they expected me to get my updates from him because "he has a cell phone and we're busy" ... I can't stand the healthcare community because they don't care about anyone. And I've worked in a hospital and a pharmacy and can confirm this is true about almost all of them. Stay healthy guys, because these people don't care!

Horrible... don't go there!!!After seven hours I had to leave with my mom against medical advise to get her to TMC. only went there cause it was close to my moms house and she was having trouble breathing. Thank the lord that TMC is opening that new hospital on Houghton soon. The Doctor was so rude to us the entire time. I had to go out of the room to find the staff to get any info as they did not come in the room. I will never go there again!

Despicable. Incompetent. Cruel. Dishonest!My FAMILY WERE APPALLED AT THE HIDEOUS TREATMENT AND THE FACT THEY WERE RELEASING ME AFTER LESS THAN 12 HOURS SINCE I HAD MULTIPLE HEART ATTACKS. No doctor came in to tell me anything. I had no heart doctor and per NW I would have to find my own. No referrals. No medication. No follow-up. I was released from NW with no OXYGEN, although my O2 was in the 50'and 60's. I was vomiting as we made ourselves to the parking lot. No medication nor referrals. NOTHING!!I called my Pulmonologist repeatedly only to be told they would get back to me by the end of day. This went on for 8 days. Still nothing. Basically NW Houghton treated me like a piece of garbage and the medical staff appeared to be educated in some 3rd world country! Actually Mexico provides far better medical care than NW HOUGHTON!

You will get medications get sent to the wrong location numerous times. You will likely get office staff that fail to communicate the purpose of your visit and get charged for the visit after being told. You absolutely will have trouble with billing on false promises, completely devoid of communication between the office and billing, never receiving calls back for messages, and being on hold for hours at a time to MAYBE be answered and led on a wild goose-chase. AVOID THIS COMPANY! Even if you like your doctor or nurse, stay away.

I took my 18 month old son here because he was having a lot of trouble breathing when he got a cold. They did nasal swabs and a chest X-ray. The doctor seemed like he didn't even want to examine my son and sent us on our way without any treatment to help him and told me to let it pass. Twelve hours later my son was admitted to the ICU at TMC. The "care" here is completely underwhelming and I do NOT recommend taking anyone here.