Mountain View Care Center

If there was a lower rating for this excuse for an ELDER CARE FACILITY they would get it.They DON'T answer the phone or questions. Unfit to be OPEN for anything. This place needs to be CLOSED!

If it wasn't for the very kind and talented physical therapists, and a few caring nursing staff, I would have rated Mountain View lower than two stars. Worst experience of several I've had in a skilled nursing facility, and the food was even worse than that. I broke my hip and went in for PT rehab. Nighttime and weekend staff appeared to be there for the paycheck, and rarely answered call buttons or helped their patients at all. Patients yelling or crying or begging for help all day and night made it difficult to rest or heal. I was told, "oh, we just ignore him", when I asked about one poor soul. And that was the "skilled nursing" wing. Thankfully, the therapy staff had me up and moving and out of there in short order. And a few friends brought lunch or dinner in to me so I received some real nutrition. Please, look for another facility if you need help.

My daughter was taken to Mountian View with the promise that it would only be a couple of weeks to treat her Mersa and some physical therapy. Due to Covid she was required to stay there for 5 mos. They immediately moved her to the demensia ward with a 90 yo woman (She is 43 and bedridden). During this time she called me numerous times to complain that no one responds when she pushes the call button. She stayed in wet clothing for up to 7 or 8 hours sometimes. I would call and complain but many times no one answered the phone. While there they lost her sling for her hyer lift which she needs. They ordered another one but it was not correct so she has gone for a week without one. They also lost 4 good gowns I sent with her and then sent back home 3 size small t-shirts instead. I would not recommend this place to anyone.

Great nursing staff! They also keep the premises really clean. The therapist are top notch!

Not a good facility.I have a relative 95 years old losing her hearing, eyesight and legs.The CNA Tamara is a mean impatient person to the patients.The food is awful.The doctor doesn't see the patient The list goes on.No laundry is done. They avoid putting her in her wheelchair so she is confined to bed.The people in charge of the facility do not return calls.The food is awful and real bad menu and cook.Dinner could be at 5 or 7 no consistency.Worst place!

mountain view is okay, its not the best and not the worst, I work here and overall I Like it, I just feel that theres alot of room to improve in. Like most of my fellow co workers are great, but like in any place or nursing facility you go to theres always people who dont really care about there patients. In my opinion they shouldnt hire just whoever but overall its an ok place.

I am STILL a pt here unfortunately. I transferred here for PT to walk again. I had been hospitalized since Nov 2. I'd risk my insurance refusing to pay my claims if I was able to stand and take enough steps to get into a car. Horrific here. Please don't put any loved ones here. The lobby is lovely and the staff that would talk to you about an admission are very nice initially. However ... it took 23 hrs to get something for pain, somehow my regular diet got changed to puréed - disgusting!, so I'm surviving on strawberry Ensure, and the list goes on and on. I'm forced to give a 1 star rating but that's 1 star too many. My fingers are crossed along with prayers that I not only am able to take a few steps soon but that I just flat out survive being here.

I guess MV doesnt like the public to know, what kind of dump this is, since my review got deleted.I came here for a broken femur to get inpatient PT. Was treated like a dementia patient. Nothing wrong with my head!Issues I had:I waitet 25 min. after I pressed the call button.TV remote did not work, oberhead light had a 1 inch pullstring, unreachable. The AC blew dirty smelling air.Dr. S. Chews gum while talking to patient, not very professional.NP Laura E. talked in front of friends about my medical condition, not acceptable.Jssica gave me the wrong information about my doctors appointment.2 assigned shower days a week, no privacy at all in the shower room.Someone went in my room while I was out and taped a paper on my personal fridge and put a thermamometwr inside. It's a violation of privacy!One older lady wearing a hospital gown, wide open in the back, exposing her diapers etc. While getting PT. Someone could have button it, treat the patients with more dignety.Food is discusting, hubby brought me food every day.Tanya, Charlie and Jim are good PTs, the nurses are nice and trying their best.If anyone has a problem with my review, feel free to contact me.Just never have your loved once addmitted to this filthy place ( see pictures).

Because I don't like to complain, I wish I could say this is an awesome place for your loved ones to receive care, but it is NOT. My mother in law stayed there twice for lengthy periods of time, and would always complain how rude some of the staff were to her as well as several roommates. Plus, each time several personal items came up missing such as; her shoes, candies, make-up, clothes, magazines and even a jacket. This place looks good when you first walk in and sells a fake line how great of care one will receive, but don't be fooled. Read these reviews and shop around don't settle for their bad treatment and lies.

Please look very careful before putting your loved one in this facility. I watched as needs to use the bathroom where delayed for up to 45 minutes. Being washed was ignored. Not only is the patient treated rudely, but the family also is. I noticed a decline in my loved ones health, physical and mental while at this facility. Please be careful and investigate before using this facility for a recovery.