Loews Ventana Canyon Resort Tennis

Excellent location, service, classy ambiance, good food and drinks and my presence as the cherry on top!My friends cane here twice within 24 hours. Easy parking.

Would not be my place to vacation. The location and hotel are beautiful but the attitude of the front desk is haughty and makes you feel like you just walked into the wrong country club. I've been in the hotel and resort business in some pretty glamorous and exotic places but have NEVER MET A LESS FRIENDLY AND UNWELCOMING FRONT DESK. In the resort business, attitude is everything if you want repeat guests and it does not bode well for a stay we had looked forward to in this terrible Covid period. I accidentally hit the stars in error and they can't be erased. I would not give Ventana Canyon a single star. Not worth the effort it took to get there.

Map to room was awfulPhone in room didn't workMini bar promised in room but nothing, not even empty fridgePatio view was over a bush yet hotel was empty Don't bother with this hotel

I've stayed in Motel 6's with better service than this place. You are first met buy guys wanting to get their tips without any service or information. Front desk is clueless. I am unfortunately here for a reunion so I am stuck here. Tried to get a beer from the private bar outside. I fully support hiring the challenged for jobs, but not in customer service. After waiting 15 minutes I just went to my car and grabbed one of my own. How long was the line? There was only one person in front of me.Having learned that food and drinks were nothing but a dream at this place I headed for my room.The maps this place gives their guests are nothing short of a joke. I had to find where the parking was myself. Clearly elevators were an after thought at this establishment. Having found the building I was staying in, I still had to find the UNMARKED elevator a quarter mile from the entrance, then walk the quarter mile back to my room once I got to the 4th floor.NOW, I decided to get some ice, what a story. I had to walk the 1/4 mile back to the elevator then an additional 1/4 mile to the ice machine. I kept thinking the ice machine would be inoperative because of covid. Surprisingly it did work and the water was frozen. FIRST thing that has gone right tonight. Now I walked back the 1/4 mile to the elevator and the final 1/4 mile to my room.Food and bar service shuts down at 10pm, on a Friday? I realize this is bfe Arizona but let's get real. For the record NOBODY within 10 miles is open after 10pm so if you don't pay the overpriced food early in the evening, you're going to go hungry.That pretty effectively covers my first 90 minutes at this place. Only positive was the ice machine worked.If it were not for the reunion being at this dump and my prepaying I would be moving to a far better location with at least a few amenities in the area.

Terry Gibson, head pro, was incredibly accommodating with his time and his insight. He went out of his way to make us feel very welcome. Outstanding marks on service for this entire facility!! Wish we could spend more time here. The staff at the resort went above and beyond to make our stay great. So pleased with our choice to stay at Ventana Canyon for Labor Day weekend.