Laura's Bridal Shop

Not the best customer service at all. Even with our bride making an appointment for us to look at bridesmaid dresses they left us on our own to browse. Once we found some gowns we liked to try they told us that none of them would come in the color we wanted and we left to search the pages of their magazine. Same issue happened and finally an employee pulled the dresses that would be able to be ordered in our color (wine). We did end up finding a dress that we all agreed on, at $260. It's a nice dress, but it's simple enough and definitely not worth that price tag. We bit the bullet and paid the bill and added rush fee since we are only a couple months out from the wedding. When I went back in to pick up my dress though, they broke my hanger in the process of getting my dress of the rack and then instead of getting a new one told me "it's okay" and sent me out the door! I paid almost $300 on a gown and you can't even give me a proper hanger for my dress? Not to mention after I got it home there wasn't an eye sewn in opposite the hook (the small hook and loop parts above the zipper).I will definitely not be giving them my money for the alterations it needs! And with my own wedding next year I will not be coming back here!

My experience here, after going to the Bridal Shop in Tucson was amazing! The customer service, the dresses, the time spent and memories made were amazing. I started my search at the Bridal Shop in Tucson off of Speedway. They were horrible and recommended I go to Laura's Bridal. So glad, he did! Here is my review of The Bridal Shop and their response.Just in case you live in Tucson and wanted to shop for a wedding dress. Stay away from #Thebridalshop off Speedway.A month ago I started planning a location to get a wedding dress. I wanted to have a local company and not give the "Big Names" a client because they do well without me. So, in my searching I found a place called "The Bridal Shop". I looked at their dresses online and thought what a perfect place. It looked cute and small and the dresses were amazing online so I booked the appointment. When I called and booked a man answered and the only thing he said was, yes we can get you in , "what is your size " . I told him , a 10 or 12. So a couple days before the appointment I called and asked if we can bring champagne and he said , yes. We didn't want to get "loaded" just cheers to finding "the dress".When we showed up the place was dirty, smelled and he was the only one on staff. I asked him who would help me get dressed and he replied, your brides maids. Then I asked are these dresses your only selection and he said, yes we only carry size 8. I said, well I called and told you I was a size 10 to 12. He said, well I can't help you. We ended up at Laura's Bridal and they were amazing. I also, wrote a review for the Bridal Shop. This is their response.Horrible, stay away!#thebridalshop

I tried a few boutiques in search of my wedding gown. This boutique had a variety of dresses to choose from, but what really sold me was their customer service. My stylist really went out of her way to help me , even brought me my cell phone that I had forgotten, after they closed- I insisted she hold onto it until the next morning. What a sweetheart ! She was very patient with me during the try-on's and she seemed to share in the excitement with me and my crew that accompanied me. I went to another locally owned $$$ boutique and they texted me incorrect information. It really made me feel they didn't pay attention to detail. I expected more from a boutique that charges an arm and a leg. I usually forgive that stuff, but , not at a $$$ place. Goes to show, si ? Meh. I also shopped around in Phx but ... just found more charming variety in Tucson, surprised ? =) Silly me. This boutique is the whole package and I won't settle for less for my special memorable event, and neither should YOU ! Love this shop ! Thank you again ladies . #SaidYesToTheDress

Okay service..... not very helpful compared to other bridal stores. Gowns look so cheap. More diva style gowns with a lot of beading and fluff. I think younger brides would like this place. Reminds me more of 90s prom gowns

I went to every bridal shop in Tucson looking for a unique style (a high neck wedding dress). I was ready to start making plans to visit Phoenix, since this style is not as popular and even David's Bridal did not carry one dress like it. I went to Laura's Bridal after looking at their website since it appeared they carried 3 high-neck dresses. I ended up finding one of these dresses on the clearance rack at 50% off! It was a size 12, and I'm closer to a 2. After four fittings, I went home with my dream gown and it looked great. A big thank you to Sandra and the talented seamstress for helping me fit into this lovely La Sposa gown.

I would recommend Laura's bridal to anyone if you ever have any alterations that you did on address take it here I had an experience with a another seamstress Lelia alterations with my wedding dress who's alterations were awful I took my dress to Laura's bridal boutique and Sandra the manager was amazing she was able to fix my dress and made it look the way that I wanted it to look originally also the prices were very reasonable I also found my jewelry to go with my dress with Sandra help which was beautiful if you ever have any alterations go to Laura's bridal from experience the staff is very sweet they were very accommodating every visit I am so please with their ability to make my stress go away after she showed me what she could do amazing can't say enough good things thanks again

I went her with my sister (bride) and mom. Sandra (owner) is five stars. She has excellent taste, provided good recommendations and is very outgoing and friendly. She knows how to accessorize. The dress prices are reasonable. The selection of dresses weren't exactly my sister's style but she still found a few potential ones. We didn't leave with a dress yet because we're still looking, but very satisfied with customer service.

Wonderful service and high quality gowns at a reasonable price. I was pleased with the assistance I received and she listened to every comment I made to help guide me towards my the best dress! My advice... Be open minded about what you might like- I ended up with a much different style than I anticipated!

I had a good experience trying on wedding dresses here. I had an appointment, but it was busy when we came in and I was left to look around for dresses on my own. I had chosen a few I liked on their website, but they didn't have all of them. The dressing rooms are very small, and I didn't have anyone helping me get in and out of the dresses. That was ok with me, but it would have been a little easier with help. Once I was trying the dresses on, the staff did help clip me in the dresses which I appreciated. They didn't have a range in sizes. Overall the staff were very friendly, and gave good advice, but it wasn't as special or personalized as other stores I visited.

Point is: don't go to Laura's. There's plenty of other shops in Tucson and Phoenix that will be so much nicer to you and your family/friends.Terrible customer service to begin with. They don't really help you - if you want to go to a self-help bridal shop, then go here. If you want the full experience of someone helping you each step of the way whether it be for bridesmaids or the bride, go somewhere else! When all of the bridesmaids dresses came in, no one's fit - how is that possible that 8 dresses were all wrong?! They claim that we all gained weight. I went back to look for flower girl dresses a week later. My niece wears a 6 in little girls but we wanted to see the difference between sizes 6 and 7 and 8. We held up to compare three dresses, which we thought it was a 7 and another an 8 because it they were obviously bigger but get this - the 6, 7, and 8 were clearly different but ALL labeled size 6! That's not a coincidence.. how can three dresses be the same size but each one is longer and wider? The bridesmaids alterations were not properly (also overpriced) and the hook for the back part of the zipper was only half placed. I had to take the other half off one of my own dresses and sew it on there because they make you sign a paper when you leave the store saying that they are not liable for anything once it leaves their shop.