La Quinta by Wyndham NW Tucson Marana

Had an event scheduled, and this location was our pick. The manager Kristine was amazing with all our request and she even went above our expectations. The rooms were ready and clean. The entire staff from housekeeping, front desk, food service preparation was awesome. We even had extra care given when not needed. Again, this place met our expectations and look forward to booking and working with La Quinta in the future.

I visited this La Quinta a couple months ago and had an enjoyable stay. At the time, it was clean and the workers were friendly. I'm not sure what happened within such a short time span, but to say that I am disappointed with this hotel after my most recent experience would be an understatement. When my girlfriend and I showed up to the hotel, Megan was working at the front desk. She did not greet us or even look up to acknowledge our presence. She checked us in to room 121 and we proceeded to check for bed bugs. We immediately find a dead bug on the carpet near the bed and what appears to be blood stains on the mattress. We go back to the front desk to let Megan know about the condition of the room. She did not offer any condolences for the condition of the room and instead made it seem like we were inconveniencing her. Megan changed our room to room 310. Immediately upon entering, the room smelled like cigarette smoke even though the hotel is supposed to be no smoking. We decided to just stay in the room despite the cigarette smoke smell because we didn't want to "disturb" Megan anymore. A couple of hours into our stay, it starts to rain pretty hard and the roof starts to leak. The leak gets increasingly worse within only 10 minutes and it becomes clear that the room is uninhabitable. We go back to the front desk and proceed to have the most unacceptable customer service experience with Megan. We let Megan know that the roof was leaking in our suite and that we would need a new room because room 310 was uninhabitable. She was visibly annoyed with us bringing this up despite the fact that we were cordial during all of our encounters. She tried to get us to stay in the leaking room by saying that they didn't have any more rooms available, but we pushed for a new room since it is unacceptable to expect customers to pay for a room that is in that state. She rolled her eyes and said that she would have to talk to her manager, so she went to the back office. After some time, she came out of the office and told us that she would have to go check the room. She checked and then came back, but didn't say a word to us. She just started typing away on her computer and printed us out a new receipt which she slammed down on the counter in front of us. She said (very rudely) that "this is the last room that I can give you guys. I've already swapped you twice so that's it." Given her attitude, the poor condition of the other rooms, and the fact that she wouldn't even let us see the room before signing the paper, we decided that it would be best if we went to a different hotel. We asked if it would be possible to get a refund, but she said that we would need to contact Expedia. So, I got a hold of someone from Expedia and they let me know that it was actually up to the hotel to issue me the refund. I told this to Megan and she double checked the system and realized her mistake (but did not acknowledge her mistake in any way). She said that it would be up to her manager to issue the refund since she's not able to make that decision. Since her manager (Judith) was not on the property at the time, she said that she would need to text Judith, but that Judith "has a life outside of work". We let her know that we would still like to talk to Judith about getting a refund rather than staying at the hotel. After a lot of back and forth with Megan trying to prevent us from talking to the manager, she texted Judith. Then after some time, she ripped up the receipt and told us that we can leave and that the our booking was canceled. Before leaving, we asked if we would be getting a refund and she said something along the lines of "yeah you can leave". We left quickly and followed up with the Expedia agent regarding the interaction. The Expedia agent contacted Megan who LIED and said that she never agreed to us getting a refund. The Expedia agent suggested that I contact the property today to speak with Judith regarding all of this. This brings me to today where I tried to contact Judith at around 10 AM. I was told by "Lupita" that Judith was in a meeting. I left my contact information with Lupita, but I haven't heard back from Judith after 12 hours. I wonder what corporate will think about how poorly Megan and Judith are making their company look

My husband and I stayed overnight and were very happy. The room was nice and the night staff was extremely friendly.

DECENT HOTEL IN MARANA/TUCSON!It was $100 something for a one night stay on a Saturday night. Staff was friendly and we were able to check in early at around 1pm. Shower was okay, and has 2 shower heads. I tried to use one, but the second one also had some cold water coming out of it while the main shower head had warm water? The sink is outside of the bathroom so it's not private at all. There's a lot of good food options nearby, including a 24 hour McDonald's right across the street and both a Dominos and Pizza Hut nearby for delivery. Not a bad option.

It is pet friendly!Pets were welcomed here with no charge, but now it's additional $20 per pet, per night.Room was clean, with no unpleasant smell. There was a small fitness room, which was a plus for me. There is a laundry room also, and it was $2 per load. To keep us all safe during this COVID, they provide us a brown breakfast bag filled with a main menu(bagel/ham&cheese/egg&sausage), yogurt, pastry, and juice, instead of serving food at a breakfast room. Front desk ladies were all friendly, which made me comfortable to stay in.I think I will definitely come back when if I am around.

La Quinta by its very name is supposed to be welcoming of Latino people. Not at all true. I stopped by this hotel on November 29, 2021, to see my Fiance's Brother, Nephews, and Son just before Christmas. We gathered in the lobby to exchange gifts and catch up with things. The Front desk clerk, Lisa, glared at us and clearly did not like us being in "her lobby" area. I have tried and tried to contact the manager. She is too busy to call me back. What a joke. This place HATES LATINOS AND THOSE THAT ASSOCIATED WITH SAME. Avoid this place if at all possible. I Hope Lisa wakes up and realizes that we are just people but I doubt she ever will.

It's a room. Location was key, close to the freeway but walking distance to some places to eat after surgery. I requested a first level floor but the neighbors on top were loud. The next door neighbors slammed their door all night, and into the early morning. Even with pain meds after surgery it was impossible to rest. I should have just chanced the 2 hour ride home. Breakfast was nothing great. Biscuits were hard and impossible to eat, although the gravy was tasty. Upon check out we asked for a receipt and after leaving we saw they gave us someone else's. Probably will find a better hotel next time. I get it's a public place but be courteous to the hotel neighbors.

Do not book this hotel, you will not get a refund with inhabitable room. If you are using Expedia to book a room, they can not help you either. This is a terrible hotel with horrible customer service. Some rooms are inhabitable with bed bugs, mildew and smoky smell.

Do not book this hotel unless you become homeless. if you do book this hotel, book it with your credit card directly with Wiyndham (parent brand) so that you can dispute with credit card company. If you book through third party, e.g. Expedia, they can't help you to get your refund for unacceptable room. Since my last posts, I have received private messages from past hotel guests, horrific customer service, front receptionist, and hotel manager. No refunds from bug infested room, leaky room, moldy rooms. \

Do not stay in this hotel!Horrible service and dishonest management! Upon entering the room, we noticed that the floor in the suite was soaking wet (they couldn't check us in earlier as carpet cleaning was ongoing). It would not be possibly safe to walk on soaking wet carpet or stay in the room. Immediately, we went to the front desk requesting another room equivalent to the one we booked, the front desk receptionist confirmed they don't have one available and we can stay in another room with two queen beds. We found it unacceptable that if the hotel can't offer us the equivalent to booking a room, we can't stay in and said that we are not going to stay. Front desk receptionist promised not to charge us. Hotel charged us after all at 9 pm knowing that we are not staying there.