La Mesa RV

Get rid of Mildred in the department that schedules repairs. Rude and hung up on me. She has been reported to corporate through email and tomorrow, I will be calling them about her. Never ever treat customers this way. She should be fired!

This is our fourth RV purchase and our second purchase from LaMesa RV (our trade in was from Quartzsite AZ and this purchase from Tucson AZ). We have also had work done at the La Mesa in Sanford FL. We are repeat buyers and customers with La Mesa for the simple reason that the level of service is BAR NONE! This particular purchase from La Mesa Tucson was unexpected. We went to their RV show at the Pima Co Fairgrounds just to see it and spend a day out. We were very happy with our Winnebago, and found it's only fault was it was a gas coach. We found a diesel coach and Greg in sales meticulously showed it off to us. We were given numbers and decided a trade wasn't necessary and left the show. We thought about it that night and came up with max numbers we could make work and returned the next day. Although the numbers weren't quite where we wanted, it was still a good purchase. Tony walked us through the process for the days to come. The next day, Ian the manager made financing happen and kept us in the loop. Leslie in financing assisted us with a warranty, matching the price of the warranty we had on our other coach. Zach gave us our orientation and walked us through every aspect of the rig, answering our many questions and assisting us with getting the coach to techs for small repairs on our due bill. Eric was also available to answer questions. Robert, Carlos, and Scott worked diligently to get our coach in near perfect shape. John had previously given Cindy a driving lesson to feel comfortable with a 40' coach. We will 100% recommend the amazing La Mesa Tucson team to anyone looking for a new or used RV. Thank you all so much we love our new rig and appreciate all you did to get us on the road!

Purchased a used Entegra class c in December. Chris Johns was our salesman. Thank goodness for him. He has great integrity and cares about his customers. Unfortunately, he does not always get complete cooperation from the staff at the dealership. He does try his best, where he has pull. There were a few issues and asked that they be repaired. A major one was alignment a weird wear on tire. Mercedes repaired the alignment issues and replaced front tires. Great. We made this all conditional on final purchase. However, the list of other issues that were to be done by the dealer were completely ignored. A SOS light was on, navigation did not work, Sirius radio did not work...all related. It should have been fixed at Mercedes (under warranty,) if service department was paying attention. we said something was wrong with the jacks, they did not fix. It goes on and on. Delivery was delayed and we had to head back to Maryland before weather hit. We should have stayed parked in their lot until they got it all done, but we probably would still be there, weeks later.THey had some sort of shake up in finance and elsewhere, and our payoff wasn't sent in a timely manner. We spoke to AJ who is apparently in charged, and he just rattled off some BS that it takes 45 days. I said our contract shows a 15 day payoff. He said well, you will just have to make the payment. This is about the 14th RV we have purchased over the years and 3rd with LA Mesa RV. This AJ guy is clueless. Finally, Chris Johns helped us get in touch with the correct people and payoff was being made accordingly. La Mesa has always been a good company, we purchased our 1st rv from them in the early 80's and another in 2020. Not sure what has happened since. If it wasn't for Chris Johns, we would say stay clear. But Chris Jones stands by his customers and works hard, long after the sale.

Purchased a brand new 2025 class C in January 2025 and everything flowed well and salesman and his boss were great. Flew in to pick up the coach and again smiling faces. Gentleman that explained the inner working of the new RV was very nice, but rushed. Still, I felt fine. As we finished the inside review, found a latch that is missing on bathroom door and one of the kitchen storage doors is warped. Apologies given and told they would be ordered and sent to me as I had a 10 hour drive to get home. Got home and went to winterize the coach, and didn't work. Called the number the fellow who showed me how to use the coach gave me (private cell of his) no answer so left message and text as I was directed. No answer tried couple more times, nothing. Tried my salesman multiple time.....no answer or reply to message. After phone tree, I did speak with nice guy from repairs who confirmed there is an issue with the pump/system and I need to take it to dealership 90 minutes away. Then I get a call telling me they won't send the door because it is a warranty and I cannot be trusted to take off and then replace 8 screws in hinges. I try to get assistance from salesman again, nope..no answer. At his point it is becoming obvious they are happy to take your money, but that is when the friendly good service ends.

We purchased an RV at La Mesa Rv less than a month ago. Sales and finance were a nightmare to work with. Super unprofessional. We took our rv out for the first time last weekend and we ran the bathroom sink and water started coming out from under the bathroom door. We called John our salesman and he said since we didn't purchase all their bs insurance they will do nothing about it. They are definitely scammers, I would never recommend them. They knowingly sold a faulty rv and will do nothing to rectify the situation.

Sales, Sales, SALES... 101 - Gave a wired deposit of $150,000.00 the same business day... Over a week later after the financing part of the purchase was NOT reasonable and I asked for my wire to be refunded ... Crickets!Oh.. Corporate will mail you a check next week... NO THANKS!NOT GOING BACK THERE to purchase a $649K Tiffin Bus that's for SURE!

Absolute joke of a company constantly scams its customers with false things watched a tech one time spray black paint all over the rust on the bottom of a coach so the customer wouldnt know and it could be sold, has some very shady advisors That tell techs the work is approved and talked to the customer but never did the coaches are almost always broken if not broken they stole parts out of it to get a other one sold the techs constantly half ass fix shit and then say its fixed for the customer to come back with the same problem that we charged them thousands of dollars because it was "fixed" And thats just a little of what i had seen.

La Mesa has decent prices, so we bought a 2024 Quantum Class C from them. Chris in Sales was great to work with, and very fair. Since the RV was new, it had a few minor things that needed to be fixed. For those new to RVing, this is normal. It's not the dealer- it's the manufacturersacturers with their Quality Control (or sometimes lack thereof), and usually not found until the first 'shake out' trip. On the whole, it was in great shape- but Service has been beyond exceptional. Michael Guevara is the Service Advisor. He has kept us up to date, told us we can call him anytime and he asks that we let him know about anything we need. Nothing but great reviews for La Mesa, and we've had about a dozen RVs in our many years of RVing. These guys are great- from the sale to the service! Thanks to all of you!!

Steve Marshall, service advisor very professional, knowledgeable and handled my electrical repair fast and fully explained the fix.

I took my RV in and ask them to check the propane tank, the regulator was covered under my extended warranty. I asked them to do a oil change which I paid $250 plus $64 for paper towels insane! And the real problem which was my sewer hose was stolen, in 30 days they could not even get the part ordered much less repair it. Went to camping world within an hour had the part ordered scheduled for 2 weeks to have it installed. Wasted 30 days at La Mesa with Michael, who wouldn't call me back then lied when he did call me back and kept putting me off because he had new sales. I waited two weeks for that appointment and they had my RV for 30 days. Don't waste your time and money here. They charge $196 an hour cost me $64 to have my battery replaced in my fob which was a $4 part. Scam!