La Canada Care Center

Had to take my loved one out of there after being in less than 24 hours,sent from the VA. First night he had to go to the bathroom and was told to just go in his pants and would get cleaned up afterward. Our Vets should be respected more at this facility.

LAST PLACE ON EARTH I WOULD GOFamily member (FM) recently spent almost a month there. FM was unhappy with food and care, and was discharged with extreme back pain. Given a few meds and two Rx's for more. Couple of days later went to pharmacy to fill Rx's and noticed La Canada's doctor had not signed them. Pharmacy called doc to sign electronically or even said we would go back to office for new Rx's. Surly doc cancelled both Rx's and said, in effect, to buzz off. FM spent several days in agony until could see another pain doc for new Rx's. Giving one star rating because could not figure out how to give NEGATIVE five stars.

My daughter got transferred here for rehab before 7 pm. It's after 11:30 pm and still can't get her pain or IV antibiotic medicines to her. Being told that their pharmacy is in Phoenix and every three to four hours the medications come from the Phoenix pharmacy. She's is lying in bed without a patient gown even though they have been asked for one. The room doesn't seem to have air conditioning....maybe swamp cooling. Asked for a fan but none available until tomorrow. There was no food available based on her ordered diet. No remote control for the television available. Staff walk away from her as she talks to them. Sadness in my heart since I have to leave her waiting for pain relief from the four surgeries she's endured in one week. She is feeling hot and no one has yet to check her vital signs and it's almost midnight five hours after arriving. No ordered pain meds or antibiotic yet. Still told the Phoenix pharmacy is preparing it. How can this be? 2nd day. Her bed is broken so it slanted to the floor at the foot of the bed. The tv is broken. The brakes on her bed didn't work so when she got up she fell to the floor. No side rails on the beds. A wound vac was ordered and it's still isn't on her after 24 hours. Pain medication have to be begged for. After the 9th request, she finally got it. When I tried to discuss this with the NP she gave me a shoulder shrug .... I felt like she didn't care if my daughter is in pain or if she has to wait 45 minutes and 9 requests to get it.

This facility is the best skilled nursing facility in Northwest Tucson. Nurses are responsive and knowledgeable about treating patients needing rehab. Nurses and CNA's are patient and kind and treat patients like family. The Therapy Department is Top Notch with working to get patients back to baseline function so they can return home. Having worked in many skilled nursing facilities during my career, I believe La Canada Care Center is the BEST run facility with management being there for many years. They can be seen helping nurses and other staff member to make sure the patients are being cared for. If you or your family need to have a place to go for excellent rehabilitation after a hospitalization, this is the perfect place to choose. Laura E

My mother received excellent care from the Nurses, CNAs, PT and Social Work. Everyone worked together to help Mom get stronger to prepare for her transition to an Assisted Living facility. Shout out to Veronica, Mahela, Peter and and Ashlyn. You made her days go by smoothly and kept her body and mind in great shape. Hey to Samantha who greets you at the front desk and makes you feel comfortable right away!

Rehabilitation facility my husband unfortunately transferred to following heart procedure. Rooms are inadequate in size, beds are slippery and antiquated, no real bedding provided, paper bed protection not changed when dirty, floors not clean, garbage on floors, electrical cords everywhere. Bathroom toilet handle not connected. saw dr once in 2 months. contracted Covid while in facility and no one ever consulted his cardiologist despite request. Food inedible and always served cold. all staff blamed others rather solve problem. we fortunately fought for transfer to VA rehabilitation which attended to health issues and, after necessary hospitalization (to address CDef which had likely originated in la Canada) provided real care, rehabilitation, and recovery treatment. Avoid La Canada facility if you care about your loved one.

This place is the worst I've ever been the nurse don't do their jobs am in here now waiting for over one hour for a fan because it's hot am supposed to be getting my sugar checked 3 times a day still waited the food here is really bad I can't believe this place I don't know how better business beru has int close them

I have been very lucky to get to work with LCC a few times in my line of work, They are so caring and the staff really do try to make the patients comfortable and they are great advocates for care.The took great care of my clients that were placed there and have been very responsive as well as understanding during this process. I highly recommend them for skilled nursing, they also do long term care and ALTCS approved. Thank you to Morgan the social worker, Jaimie from accounting and Stacy! You all have been great to work with!

My father died after a few days at La Canada Care center who brought in an, md, who whose credentials gave me cause for concern to attend to my father as he rapidly declined during his short stay in their care and clung to life.It's worth learning as much about doctors as possible that this center has seeing your loved ones. In my opinion, I have reason to have serious questions about who they are bringing in and highly recommend one does background before allowing their loved ones to be seen by doctors they might otherwise want involved in their care. Public AZ medical board licensee searches can be done here: https://azbomprod.azmd.gov/glsuiteweb/clients/azbom/public/webverificationsearch.aspxI wish I could say more.In the days before my father died at La Canada Care Center never returned my phone calls. And in the days after he died they never reached out until I insisted on medical records and questioned many of their actions.My requests brought me to a short meeting with the executive director, who spoke words and said nothing. He, the 'executive director' was the only person who never said 'I am sorry for your loss'. Afterall, my father died in his center.Prior to running La Canada Care Center, their 'executive director' had a 4-month stint at Best Buy whose job it was to "Improve annual gross profit" (basically a salesman) and before that a "Resort Recreation Assistant" at Disney World.I do not recommend La Canada (miserable) Care Center. Going there was a deadly mistake for my family.

Do NOT send your family member here!!. My grandpa was recently here and was just taken to a hospital from this facility. He was there for rehab after having surgery on his leg, he was 100% independent before this surgery and he is now the COMPLETE OPPOSITE. My family and I have been physically there every day or called the facility to advocate for my grandpa and we were never taken seriously. Not to mention they don't return calls when you leave voicemails, and you have to call multiple times just to talk to someone. His mental capacity has not been normal and this is something we brought up multiple times no one did anything about it except think this was his "baseline" when he was completely alert and oriented when he was first admitted to this care facility. They do not take anything the families have to say seriously. We now know that there is a medical condition that could have been AVOIDED if they had taken us seriously. To top things off, they did not take action when we notified them that the medications that he was receiving were wrong dosages and needed to be changed. We personally handed them copies of his orders from his PCP and they never did a thing to correct it. I have been a healthcare professional for a decade, including working in long-term care, as well as rehabilitation hospitals, and I am extremely disgusted with the lack of care, compassion, attention, and dignity that they provided my grandpa. I personally had phone meetings with the DON, ADON, and social worker/case manager and all they would talk about was insurance, or the therapy that he SHOULD be receiving but no one knew what was done for the week he was there. I was never able to speak with someone who had direct contact with my grandpa. I now know why. I am extremely disappointed in the facility, and ALL of the staff that had a hand in his care. None of this is even mentioning a blatant HIPPA violation, that we uncovered once my grandpa was taken by ambulance back to the ER. I would not take your family member to this facility. Not if you love your loved one.