Jim Click Jeep

Try to make a service appointment. No customer access to my data. The wrong email address is loaded. The web site is far less customer friendly than most other companies. Called numerous times to basically "we are too busy to answer, leave a message." Well how many messages do I need to leave before you call me back? Not good for customer service.

Once you make a deal with Jim Click Jeep, it's only a deal until you get down to finalizing it. They'll tell you what you want to hear to get the deal to the desk and then go back on their word. Needless to say, I didn't buy from them. I can onlybomagine the inexperienced buyers that have been taken advantage of by this dealership.

Service adviser Rebecca sweet lady has been very supportive professional and wonderful customer service she made sure my jeep was tooken care of every time . Very satisfied

Walked in for a simple oil change and was told two to three weeks out. They have an express lane for.... What????? It's a simple oil change. Decided to do it myself. What a joke!!!I found out that they take care of their "paying" customers first, then the warranty or purchased when you buy are taken care of when it's convenient. Sadly disappointed.

I wish I could give them zero stars. We purchased 2 brand new JEEPs here in the last 7 years and the lack of customer service from this company has become truly baffling. They will guilt you into giving perfect reviews for their Service Advisors, even when you know it isn't warranted, but they make you feel like they will get in trouble if they don't get perfect scores. Also, don't get bamboozled by them and their "maintenance for life". It literally takes weeks to get in for an oil change and their "inspection" that they perform is laughable. Having snacks in the waiting area doesn't make up for subpar maintenance. The paperwork says they rotated my tires, but they sure didn't. I had suspected they didn't rotate them the previous time, but had no proof. This time I l marked a specific tire and it magically was still in the same place on my vehicle after my appointment. They told me I needed all new tires, which was strange because I had 80,000 mile tires on my car and I purchased them 3 years ago. I reached out to the place I had purchased my tires previously and when they did an inspection, they found that the tires had significant uneven wear and my warranty was voided because they had not been properly rotated. Every time I have come in for an oil change since I purchased this car in 2018 they have indicated that they rotated the tires. I had to buy a whole new set of tires because they did not perform the work they said they did. When I brought up my complaint to Jim Click, I was told I would get a response from the Management Team in 24 hours but that was last week and they have made it clear just how little my business is valued by their organization.

We recently purchased a 2025 Jeep Grand Cherokee from Jim Click Jeep in Tucson. The entire process was easy and non stressful. Khelil Abida was our sales representative and what a breath of fresh air compared to car salesman we had encountered in the past when buying a vehicle. He was helpful, knowledgeable, and went the extra mile to make sure we satisfied and happy with our vehicle. The finance people were informative, but not pushy. And we were introduced to the service managers we would be using for any maintenance or warranty work. Overall, it was a very satisfying experience. We will definitely recommend Jim Click Jeep to anyone interested in a purchasing a Jeep.

The parts mgr has no clue what it/they/ are doing. I called another jeep dealer and was able to get an answer. It, needs more education

Service dept isn't good. I was told by two different people from the service department to stop by after work to have my tire checked out and someone could work me in. I drove all the way from the East side of Tucson to the West side 40 minutes in traffic. I left work early and arrived 4:45. No one would help me because they all wanted to go home at 5 pm. Service department hours are supposed to be until 6 pm. I don't get it. I was angry. I can't get in for an appointment until December. Poor customer service. How long would it have taken to check one tire? 15 minutes?Ridiculous.

Khelil Abida was extremely helpful with my purchase of a new 2024 Rubicon Gladiator. He was very patient as I changed my mind from a diesel purchase to the "tried and true" Pentastar V6 and it took me a while to decide on going back to a 2-door Rubicon or buy a Gladiator truck. The process was smooth and I'm happy with the deal. One thing unique about Khelil is that he always picks up the phone when you call with questions or gets back in a timely manner.

The service manager at Jim Click Jeep is complete garbage. If you don't give him the review he wants, he will text your personal phone to talk crap and then not allow you to have future service. I contacted the manager and he didn't care enough to respond. Looks like the quality of people that Jim Click Jeep is hiring are making his name look badly. This veteran highly recommends going to any other Jeep dealership then Jim Click Jeep in the Tucson auto mall.