Illuminations

Well , we liked illuminations for the layout and displays. You can really get a feeling of choices. But the light sets we liked was $100. Less for the pair at least 2 other places. With no 3 week wait period or 4 pct credit card fee. Not that much but things have an influence. Definitely a great place to start looking.

Lots of lights, lots of styles. Mostly contemporary designs, though. They also now do furniture, mostly sofas that I could tell. Very expensive place. The gentleman is helpful and friendly.5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money.4* = Outstanding. Tucson-top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business.3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it.2* = Not so good. Would not recommend at all. Waste of money.1* = How are they still in business? Stay away at all costs!

This review is my review based on the interactions with this business. I would not recommend this business to anyone looking for lighting, ceiling fans or any other household furnishing. We purchased a ceiling fan from this company back in February 22nd and waited about 2-3 weeks for delivery (to the store, not my home, which means a 45 minute drive). I installed the fan a few weeks later and immediately noticed it was not operating properly. The fan would violently shake and make popping sounds. The fan would shake so much that the LED light eventually popped off. On April 13th I called Illuminations and was told I would I have a new fan control ordered to see if it would fix the issue. I was told we would try this first then if it didn't work we would replace the whole fan. I waited 15 days before a new part was available which it wasn't shipped to me, it meant another 45 minute drive. At this point my wife and I decided to go another route and we returned the fan. Now we were never told there were any refund stipulations or restrictions. Now we were only given a store credit instead of a refund. Why would I want to buy another item from a company who sold me a defective item then required me to make multiple trips in order to fix the problem? Again this is my interaction with Illuminations, but I would not recommend this store to anyone. Do yourself a favor and find a big box store or another retailer.

We have been very impressed with Illuminations. Maggi Parker assisted us with our decisions on 7 new overhead fans and 2 new bathroom lighting fixtures. Some came in right away, but we had to wait a few weeks for the others. Maggi and her colleagues kept us up to date on delivery. After our electrician installed everything, we did have noise problems with 2 of the fans, which Illuminations handled with the fan manufacturer to get replacements. VERY good customer service!

We drove to this store this morning from the Oro Valley area. Walked in around 11am and did a counter clockwise walkthrough of the store. We passed two employees who were both apparently doing something important at their computers. Both employees looked up and gave us a quick hello and that was it. No other effort to get up and introduce themselves or offer us any type of assistance whatsoever. We were looking to replace our dining room chandelier with a budget around $3K. We did not see anything in the showroom that matched what we wanted. I commented to my spouse that they probably had catalogs that we could peruse, but the lack of service was off putting. We decided to leave and do not plan to come back. Two stars only because they had a nice showroom.

Ever have a hard to find item to service a lamp or in our case a Coach lamp on the exterior of our house. Mike took really good care of us and didn't give up when the manufacturer sent the wrong part and then insisted we were wrong?? Good old fashioned customer service! Ask for Mike!

Walked in to store today to purchase lighting products. Staff never acknowledged our existence, let alone ask if we needed anything. It was almost as if we were upsetting them that we had come in so close to lunchtime. No other customers in the store, yet the 3 elderly employees there at the front desk never greeted us or asked if they could help. Will not be going back. Probably better to just order something from Amazon cheaper and not care about any customer service. I would not have clicked one star if given that choice.

I walked into the beautiful showroom and saw one gentlemen working with another customer who appeared to be choosing lighting for her entire home. He did not speak to me as I browsed the store. I would have hoped for at least a "hello, I'm busy at the moment. I can ask someone else to help you or ??" After spending about 10 minutes walking around, I left. Won't be going back.

Modern and chic, Illuminations is the perfect way to collaborate with knowledgeable and professional design specialists to realize your design vision! I was very pleased to see a gorgeous array of furniture design options as well as lighting. I went in to look at lighting and ended up with a modern chandelier and stayed to consult with the team on furniture design (hint, the sky is the limit!) It can be challenging to find a more cosmopolitan store in our lovely little town but Thomas, and Illuminations deliver a curated and seamless experience that rivals any larger city. I will definitely be back for all future interior decor projects!

Had to replace the bulbs on a previous purchase and it was quite complicated. Thomas did a great job getting the correct parts ordered and replacing them for us in the store. Great customer service!