Haven Health Tucson

Not sure if care can get any worse. I've been visiting my friend here. They're supposed to give the people showers once a week. She's been here 2.5 weeks and still hasn't received a shower. They've only helped her to the bathroom to brush her teeth once now in 2.5 weeks. It's supposed to be a physical rehab, but they don't do rehab on the weekends. Seriously! Don't think they're not charging the same ridiculous rate on the weekends, because they definitely are. The food is beyond terrible. The care is pretty much non existent. Some people are nice, but just not effective. I don't believe they have any real nurses here. They definitely don't have any doctors. They say they have doctors on call. I would say on call pretty much means they're gonna Google answers to their medical questions. Funny thing was Banner hospital tried to suggest this place. They gave a brochure that said this was a 5 star place. Look up reviews anywhere and you will see the truth about what people experience here. This is the the place off Swan rd. This person was here for a broken femur bone. She was a fall risk for sure. It took over a week to get them to put rails on the side of the bed. Everything about this place is a joke. A really bad joke.

My original review I notice is on swan Rd location for the Haven! It's supposed to be for the Haven of saguar valley physical therapy rehab. The location was and is currently 6651 East carondelet Tucson 85710. I hope this clears things up. However, I also wanted to add to that review. If I can find it. It was not a good review whatsoever and if I cannot find it I will rewrite it. I do want to mention the wonderful people that are here and cared for me, physically mentally and emotionally! These are the few, I repeat only a few... Sadly at this facility that I was able to have mutual respect. These people take their work seriously and are here with their hearts and souls! I want to mention them by name. And of course thank them. Firstly, WILL , nurse. Not to mention he works two jobs and up to 80 hours a week! He is the kindest man I have had the pleasure of knowing in this facility! He treated me with utmost respect, he would listen to me every shift he was on here when he brought my medication in to me. When I needed to vent! I've never known such a good listener. And heaven knows I needed one, and he was there for me... Emotionally. He has so much compassion for the other human being. You can see how much he loves what he does in the medical field. He never treats you less than.... As so many many members of the staff here do. Not Will. He also has a wonderful sense of humor, we would both laugh. And at times I had to realize... Hey, I am not his only patient. So I would tell him, enough of me... Now go on to your next person." You will be surely missed when I leave in a few days! And as well ... My few other wonderful people here that took care of me, would be, Anna, another nurse day shift. Also always working overtime! I would joke was her and tell her go find an empty room and sleep here as you seem to never go home Anna! Haha. She is a wonderful person, the biggest heart with such compassion as well. She has had it pretty tough her own self., however, she is always everywhere here and home to help others. She has listened to me so many times. When I had no one, I will miss her immensely. Thank you Anna! Judy, at the front desk, and many other hats that she wears here. When I had no one to help me when I could not get in my wheelchair she would help me hang my newly cleaned clothes in the closet, this may sound small to anyone reading this but Judy, cares so much she would brighten my day just entering the room. At first I only knew her by phone as when I needed an extension and she was the' front desk gal' so kind, when I was frustrated about anything... She would listen as well, mind you, by the way, by this review... You would think I was complaining to everyone or spouting off my frustrations to everyone! Lol. Just a few of these wonderful people. And sporadically through this month that I have had many frustrations, to keep my sanity, yes, I did indeed vent my feelings to a few of the wonderful people on mentioning here! Just a few. Amongst A few other CNAs, namely, Nicole... A wonderful old soul. She has cared for me and had wonderful philosophical conversations! And of course as well with laughter. After all, laughter is the best medicine. The reason we have cliches... Is because they are true! Then there is BJ ... Billie Jean. Another CNA night shift, when she comes in... I am greeted with a little kiss on the cheek. I should preference that by saying the cheek on my face. Lol. I couldn't resist that one. She's all of 4 feet 10" tall, but so much taller in her personality and care! Thank you as well my friend. Monica, another nurse... I would try to remember everyone's name at 70 years old it's a difficult feat! However, I've always learned it's an important thing to one, to remember one's name. I call it etiquette. I managed to do quite well. But poor Monica. One day there was three standing in my room. You see, by my own fault, I have delayed cataract surgery for too many years and I am blinding when eye And when I looked quickly I mentioned two of the other women's names and forgot poor Monica! Let me apologize here in this long long note! Oh I forgot this is supposed to be a review... Continued from my awful, review from last week. I meant every word and still do. But these are the folks, the women and men that work so hard 12 hours a day, some fill in when others can't show up, they also have families and perhaps toddlers at home. But they're always so caring to us here. No matter what they may be enduring on the outside of these walls! Another nurse Shannon. Lovely is can be. Kindest can be. If ever I had a problem... She would be there in a flash! Okay, Carly what can I do for you now"? She always made me feel it ease. And come up with a solution. How do these people keep it together? That is beyond me! Especially, at the times I have been overwhelming to them / at them or towards others most of the time with justification. I would try to tell them... All of them,

This facility needs a severe inspection and change in management. Having been in other facilities, this place is a joke except dealing with lives, not a joke. The food is inedible, not fit for a dog or a pig even! Quality, quantity and selection all strike out. Was told they are only allowed 4-5 dollars per meal. Am anemic, lost 4lbs in here and no action taken. The call button consistently goes unanswered, 1-2 hrs at a time. Teamwork not in their job requirements. Have watched a CNA stand in front of my door, not assigned to me and my CNA busy offer no assistance. When I am having a heart/breathing issue escalated assignment not of importance, Help me! Weekends are a worse nightmare. Cat away, mice play. You have to advocate for yourself in this place, document everything, take pictures of every reading and time, have your own OMRON blood pressure cuff, demand to have emergency inhaler by your bed if breathing issues. There is no consistency on how blood pressure taken here. One puts cuff below elbow, one make feet on floor, one legs flat in bed, some old fashioned do it yourself, etc.! Traveling DR that only knows what nurses care to record so Dr not aware. Medicines given improperly. Last two days in extreme pain where dropped in a weight chair not locked but if said anything would of not discharged me and needed to get real medical care. 5 times daily of diarrhea, blood pressure high, improper medicine, denied prescription medicine from My pulmonologist, dehydrated etc. Physical therapy said I am in shape to go home. Well home long enough for bloodwork to be done and nurse practioner to view me and immediately told to go to emergency. Severe C-Diff, lung infection and broken tailbone both sides! Surgery required. When I get well and strong enough I will continue action on this house of horror!! The only reason even one star rating is can not proceed if nothing checked.

I came to Haven Health facility after I had a total right knee replacement and spent 20 days here. The care that I received was top notch. The CNA's that helped me were fantastic and always had great attitudes. Thank you Maria and the rest of the CNA's you were great. The nurses that I worked with;, Amy, Stephanie, Chris and Christian were all amazing! They made sure I was well taken care of and showed such compassion towards me and my current situation that if kept me at ease. Thank you Stephanie and Amy for showing how real nurses take care of their patients. And let me not forget to mention the whole PT/OT staff who were amazing! They wasted no time in helping me get prepared for going home and I loved all of their bright and cheerful attitudes. God bless each and every one of you and I pray that God continues to use you in this most positive and important way of being of service for Him.

My sister was admitted to Haven Hell two days ago after having a major surgery. The minute she arrived she called me and told me it was a mistake. Unfortunately I live in another state and couldn't pick her up right away. She had to spend the night there. She told me the bed was so uncomfortable and the sheets smelled like urine so she sat all night long on the chair. They supposed to give her medicine at 8:00 p.m. but around 4:00a.m. The nurse finally gave her pain and sleeping pill. Food sucked. Breakfast was two pieces of small sausage with a stale bread. When in the morning the nurse brought the breathing device it was not a new device and god knows it was in how many patients mouth. My sister refused to use it. Thank god my sister's neighbor was available and came and took her home. DON'T TAKE YOUR LOVED ONES THERE. They get out of Haven Hell even worse than the day admitted.

I was admitted to the facility for rehab for fractured femur. it was the worst experience. only good thing I can say was the PT/OT therapists were very informative and helpful. the rest was horrible. they also patients to have TV on and loud all night as well as night shift having a party. Nurses only pass meds giving med at 5 am. when you use your call light expect 1-2 hours before it is answered and longer if you need a med didn't get pain meds for 48 hours, nursing never did assessment or check post op incision. the food again sub par. and unable to eat. I will NEVER see the inside of facility... if considering go anywhere else s

Please find a different facility for your loved ones. Read the last few months reviews and you will see it for yourselves. This is not a positive facility for healing if you do not have someone on the outside looking in to advocate for you. HIPPA issues left and right. Multiple times I came to my mother's room to find other patient medical paperwork in the room left behind. The mattresses are often times not in working condition and are patched up and you are promised that a new mattress will be brought soon. But unless you have someone to constantly hassle them for it you will not get it. It took well over 12 days of me going back and forth with staff of whether it was changed or not to finally get a matress that wasn't patched up and deflating to the point that the patient fell through and her legs were left in the air. AFTER A SPINAL SURGERY. I have tried speaking to the Vice President of Clinical Operations who originally reached out when I called the haven health compliance line, and it all starts at the top. After speaking with VP and her smug attitude, I can see why it has trickled all the way down to majority of the staff at this facility. The morale is so low and it is not a positive environment for patient healing. The stress is taken out on patients and their families who are concerned for patients well being. I have pictures, dates and times documented for anyone at that facility who would care to make a change. I hope someone speaks up for all of the patients currently staying there with their call lights for hours at a time, for those patients who sit in their own feces counting down the days to their discharge, or the poor patients who don't speak English whom are treated second class.I hope those patients are blessed with the care of Maria (CNA, not the Maria who is "lead nurse and proudly boasts it instead of lifting up her sleeves and helping her team and most importantly alllllll the patients with their call lights on), Lola (who finally put in her resignation, and wherever she goes she will be a great asset), Emily, Michelle and the only overnight staff that shows compassion on behalf of everyone else on his shift that lacks it, Christian. Those individuals keep the place running with their genuine care and respect for the patients and families. They make up for the lack of professionalism and compassion from the rest of the staff.

In my opinion, what a Racket - What a Vile place. They seem to grab hold of you and don't want to let go, I thought I would die before I could escape.Please just take your loved one Home if you can.

I have been at Haven Health for 22 days and before that 12 days in the hospital. I was transferred here because I had to learn to walk again and gain a lot of strength back. The first few days I thought that this will never worK. When those first few days were over you all of a sudden realize that you have made some improvements. The OT/PT teams are masters of deceit by being purposely almost indifferent while at the same time making you realize you're making progress. Same with bathing and toileting. They expect you to try and if you Insist you can't they will only minimally help and before you know it you can do it.We have all heard the horror stories about nursing homes. Granted it's not a luxury hotel but you're here to get better. They have both single and double rooms. The food could be better but it's not awful. I wish the food could get from the kitchen and still be hot. If you ask for something extra they will go out of their way to get it. So hopefully having taken the time to read this that perhaps your opinion of nursing/rehab facilities could be different.

Lousy place, rude staff, and incompetent medical associates. Have your loved ones in a place that cares for their patients. This place is small, smelly, and not so clean.