Griffith Automotive

This business deserves ZERO stars. My husband and I picked up an '84 Chrysler New Yorker Fifth Avenue in January 2020 from a little old lady whose husband had passed. Beautiful, clean, luxury car from the 80s that had been protected from the elements as much as possible in Tucson - always in the garage when not being driven. There were a couple of issues that we took care of immediately (new battery & alternator although we found out it didn't need the battery so we stored it in the trunk). We wanted to ensure that the car was safe and wouldn't have any breakdowns so we took it to Griffith Automotive to replace belts, hoses, plugs etc. Gave them $1,000 cash to cover all the work and told Mark (Griffith's owner) to let us know if they find anything that the $1,000 wouldn't cover. This was on Feb. 5, 2020.After a few weeks, Mark told my husband that when taking things apart in the car, his guys broke the fuel rail. From that point until last week we have heard every excuse in the book as to why the car is not done. Excuses ranged from can't find the part (fuel rail), checking all over the US, Canada and Mexico for the part, having someone in Tucson make the part, that person making the part got Covid and was in the hospital, that person died, that person's wife sold the shop with everything in it so the original fuel rail was no longer there, Covid caused him to lose many employees, he fired many employees and the car would be ready "next week." My husband has been stopping by Griffith Automotive almost weekly during this time and has been told for the past year at least that the car is "next in line" or will be ready "next Friday". The car never moves from the lot behind the business. We have even walked in to that fenced off area and have seen cobwebs and weeds growing through the engine under the hood.You may ask why we let this go on for over two and a half years. I can only say that Mark is really good at providing excuses or too busy or not around when my husband would stop by for updates. I believe that Mark felt he could put us off since he was also working with my husband to provide health benefits to his company for his employees. He strung my husband along for that as well and my guy felt somewhat compelled to let the excuses slide in order to gain the company as a client.Last week my husband went to Griffith and told him enough is enough, he had a tow truck lined up and was taking the car. Mark said something along the lines of "I told you it would be ready next week!" A few words were exchanged and my husband left but told Mark that a tow truck was coming. Later when the tow truck arrived, the car was pulled from the back lot and was where the tow truck could easily take it.We went to the shop where the car is now and the car is in horrible shape. Cosmetically, this beauty is now faded and ugly and the upholstered roof top is in severely worse shape after sitting in the sun for close to three years. Mechanically, we're not sure they did much of anything once Griffith broke the fuel rail. The new battery we bought is sitting in the trunk, there are disconnected hoses (old ones) sitting on top of the engine under the hood. The entire engine block is unbolted as are many other things under the hood.We have been completely screwed over by Griffith Automotive and I warn everyone not to do business with them. We have filed complaints with the Pima County Attorney, the Arizona Attorney General, Better Business Bureau and anywhere else we can. Please stay away from Griffith Automotive!

This was a horrible experience. Jon of Discount Tire referred me to Griffith Auto Repair, with a 15% off alignment promo card.Griffith Auto turned out to be the most incompetent and dishonest repair shop I have ever been to! Other shops charge $50 -90 for alignment, Griffith charged $157.73 (15% discount included). After multiple appointments because Griffith didn't have the parts, and charging me for work that my car did not need, with total payments of $2,500+. Not only the original problems were still not fixed, but my car was in worse shape. I went to a third party and got both problems all fixed for $205, and it had nothing to do with the expensive repairs Griffith did or recommended. This just shows, how incompetent and greedy Griffith repair is: even when you have an appointment, he does not source the parts until you and your car are waiting in his shop. He has no problem wasting your time and taking your money.I will be reporting Griffith Auto to the Better Business Bureau with a formal complaint.

I made an appointment for 10:00. I called the day before and provided all the information that they needed to do a simple stud replacement. My son has performed this work many times and it usually takes him about 30 minutes. When I arrived I was told that it would take about 1.5 hours. After observing my truck still sitting across the street 1.5 hours later, I questioned the owner and he stated that it would be 1.5 hours after they ordered the new stud which they did not order until I arrived. When I complained, the owner was very condescending and simply stated, "God Bless You" as he walked back into his office. He also stated that I needed all new Nuts for my right rear end. I took my truck to Discount right away and the manager, John, said that it was hogwash!!

Wow what service!I came to this place per recommendation from discount tire and so happy I did. Mark, the owner, was professional, friendly, and explained to me how often I should do tire rotation/alignment check etc. I was in and out in half an hour w/ appointment. Highly recommend using this garage for any of your needs!! I'll be back

I'm very disappointed in my experience. I wish I had seen reviews beforehand. I do not recommend this place, not even in an emergency.

Initially I thought Griffith was a great auto repair shop. They informed me that my battery was leaking and needed to be repaired, which I had them do that day. I had planned to take my vehicle back here for any repairs. However, today I got my vehicle serviced at Subaru and was told that my battery tray had been completely removed and the battery has been freely moving around under my hood since it was placed...I don't know much about cars but this seems like a HUGE hazard. There hasn't been anybody under the hood since the battery was replaced so no one besides Griffith's could have done this. Big disappointment.

Take all my vehicles to Griffith. Always takes care of me. Great customer service. Very fair prices. They know what they're talking about:)

I took my 2003 Corvette to Griffith for an oil change, repair of an AC refrigerant leak and some computer error codes. My car was there for 14 days and NOTHING was done. Go here at your own peril

i arrived for my appointment 0800 at 0745. Bay doors open, activity inside, so I figured, let's check in.Are you OPEN. NO! But, Come in!Jeez, bad day?The car sat for 20 minutes before anything happened. So I guess the appointment t was to get in line, because two other people checked In while I waited.Billed me $78 parts and labor to change the cabin air filter. The filter is about $12 on line, and I can do it in 10 minutes at home. $56 was labor.Also, was quoted $3400 for work needed. No symptoms. Getting a second opinion on that one. Before you authorize any work here, get the charges first. I assume this is a book rate shop.Got my second opinion. " All you should consider is the new fan clutch. Yours is weak."Been a car and truck owner for 60 years, and I've never had anyone quote me all that work. I take care of my cars. This one is a 2007 Japanese SUV with 90,000 miles, which I have owned for 13 years.

Mark Griffith is honest trustworthy and the only one I would bring my automobiles toHe is a great mechanic and his staff is exceptional also I highly recommend Griffith Automotive to everyone