Genesis OB/GYN Northwest

I originally started in Sierra vista and transferred to Tucson and Dr Chen is absolutely amazing! He did a hysterectomy for me on 2/14/25. I went home that day after recovery. It was robotic and he left ovaries so wouldn't go through menopause early. The first day all I did was sleep and was nauseous because of the anesthesia. The worst of the surgery was when they put the anesthesia thru IV my hand felt like it was burning and I remember shaking my my hand felt like it was burning off and than I was out and than woke up to them telling me it's done. In recovery just slept than they told me ok Ashley we gotta get u home and they gave me zofran to help because thought was going to throw up but I've been doing good alittle pain and discomfort but other than that doing great and I'm not using anything for pain other than ibuprofen 800mg and extra strength Tylenol. Dr Chen did amazing job it's only been a week and incisions are healing quickly. The office is always so clean and everyone that I have met has always been so nice and caring absolutely love genesis.

I do recommend this place. Place is clean, staff are accomodating, the provider I saw was nice and very professional. The wait was short, I was in and out in 15 mins.

I had my appointment in August of 2024. At the time of my appointment, I gave them my insurance. They sent my bill LabCorp who sent me a message mid-November, and I had to call to give them my insurance again. They did not run my insurance until December 24th. They charged me on December 29th hundreds of dollars out of pocket. I called their office numerous times the 26th and 27th and left a message. I never received a call back before they charged me. This visit should be covered under my insurance, so their lack of submitting a claim over multiple months cost me money out of pocket until my insurance reimburses me for their late claim. I will not be returning to this doctor.

I just saw a kind Dr at their Rosemont office two weeks ago- and today I received an email that they're moving to LaCholla!! Absolutely unacceptable to see a new patient and not tell them you're moving so far away!! Front office staff were very busy but nice and efficient. Too bad that I have to find a new Dr again!!

I have seen Dr. Nelson and Nurse Burton for years. They're both super sweet and kind women.

Arrived to office well over 15 minutes before appointment as requested by office for an 8:45 am appt. Was called back to have weight taken and then taken to the exam room for the MA go over medications being taken and get a blood pressure reading. We were told Kait would be in soon. At 8:43 the MA comes back in and advises that the NP my daughter was booked with is not at the office and is running late but she is not sure what's going on. Okay no problem, thinking 5 minutes late or something due to traffic or something. Well 5 minutes goes by and nothing. At 9:10 there was still no NP, no update. We had another appt scheduled for 9:30 and at this point needed to leave to be able to make the next appointment. When we go out of the room to find the MA and let her know we are leaving and want to ensure this appointment would not be marked as walked out as this was a provider issue and not a patient issue. We were told she was in the office but with another patient. Which is great for the other patient. We ended up leaving and not being able to seen.

I am so disappointed in Genesis. I called in July after having really intense pain and bleeding. It took a month to get an appointment. I saw the NP who saw me for maybe 10 minutes. I figured this is how it would go and that they would recommend an ultrasound. She ordered one which led to another month of waiting in pain. After receiving the ultrasound, things got worse. I was trying to be patient and wait for my results, but was in excruciating pain afterwards to the point where it hurt to walk or sit. I was crushed when they finally called (after me calling and asking for answers) and they said I had a cyst and just to keep waiting it out and that I could have another appt in one month to see if it went away. I called back in tears asking for a second opinion. No call back. Soo I sought out another office. I made several attempts to call and get my medical records... no call back. I finally had to go in person to get them.Copperstate OBGYN got me in the following week and knew my diagnoses was wrong immediately. I had an infection. Something so simply treated by antibiotics left me in months of pain that Genesis completely disregarded. I have never felt so unheard and gaslighted by a doctor. I will never return to Genesis OBGYN.

Always great care ! Dr Chen is great . Hardest part is getting an appointment usually they're always booked for months other wise when you get in ,the service is great!

They didn't take my valid insurance and told me to just go to the er I don't have the money to do that and there reason my insurance should not be working. They treat people wo a partner like crap and don't care about anyone's well being they kept asking for 500$ for this appointment. I need to be seen I guess I don't get to know how my 10 week baby is doing what is wrong with people.

The only reason this rating is one star is that zero is not an option! This is my first negative review ever, but I felt my experience might be of interest to other perspective patients at Northwest Genesis OBGYN in Tucson. My appointment was 8:30 this morning and the person who took vitals was extremely pleasant and capable. However, I cannot say the same about Dr. Snigdha Toodi. I sat on the examining table wrapped in the usual paper cover-up for well over 20 minutes awaiting her arrival in the room. Eventually someone came in pushing a large cart and dressed as though just coming from the gym. I joked that I thought everyone had forgotten I was there. She did not so much as smile or exchange pleasantries, and I was greatly surprised when she curtly introduced herself as Dr. Tootie...without any sort of apology for being so behind schedule and leaving me sitting there in a paper wrap for such long a time. During the five minutes she was in the room she degraded the professional skills of my previous OBGYN, and then caused great discomfort by using two instruments without any lubricant for the fastest exam I have ever had in my life. She quickly grabbed her cart and exited the room. Needless to say, I will not be returning to see Dr. Tootie, whom I found to be arrogant, unprofessional and sorely lacking even a modicum of bedside manners.