Gateway Studio Suites

WowWhat a wonderful experience at Gateway Studio SuitesReasonable rate Very friendly service Big room PoolCleanFree breakfast Comfortable bedWe will stay again in visiting Sierra Vista or Bisbee

This place is clean and neat. The bed was tad bit lumpy, and the furniture was a little bit too old; but everything was doable and clean. The staff was incredibly nice; plus when you check in, you get a happy hour drink -- which I thought was a nice touch. The gym is a little lacking in equipment, quite cramped and definitely needed some AC; but the staff worked with me to get it cranked up in the morning. The pool is a tiny small little dipping hole, but once again it is clean. The location is right up against the military base and the Veterans' Memorial as you pull off of Buffalo soldiers trail onto Fry Avenue. I Would definitely stay here again.

This place was awesome. The room was very clean, the kitchenette had the essentials I needed for a brief stay, and the happy hour was a fantastic bonus. Two free beers for every night, AND nachos, AND popcorn, AND copious other snacks. They had coffee and tea 24/7, which is a rare treat in hotels these days, and a better-than-continental breakfast too.I enjoyed the hot tub and pool immensely, and they also have a small exercise room. One thing that really impressed me was the daily housekeeping service. Lots of hotels these days have maintained a default setting of no mid-stay service, conveniently justified by Covid safety protocols, and you have to specifically request it. Gateway takes the opposite approach, which speaks to a considerably greater interest in making you feel like an important guest, I think... a throwback to when hotels demonstrated exceptional services to woo guests away from motor lodges or something.These guys posted a sign claiming something like a 9.6 rating on hotels.com or one of those online booking sites. I don't doubt it for a moment, personally. The place was an absolute steal at that price. I will always come back here when I go to Sierra Vista.

Downgrade on March 2024: There have been staffing changes so while the employees are still very kind and accommodating, there are those who are unclear on policies. Also, room service is now only every three days. Why pay good money if you can't even get your room cleaned? Lastly and most importantly: I'm here on business and rely heavily on my computer for Zoom meetings, etc. I spent four days here and never once could get internet connectivity on any of my three new Apple components. It was infuriating. It literally ruined the whole purpose of my trip. I tested internet speed last night and it was clocking in at only 2.1 Mbps!! It was completely unusable. You can forget all about trying to stream anything on your tablet or iPad. A total bummer.

Stayed for two nights and was surprised how enjoyable it was. It was pet friendly, quiet and the staff were very friendly and helpful. The put out a very nice Happy Hour in the lobby with free drinks and hot snacks. Breakfast was included and not bad at all. The business center was fully equipped for what I needed. I will go back if I'm thru Sierra Vista again. Highly recommend.

I am extremely satisfied with my stay here. It's pretty clean, the staff is very friendly, and it's conveniently right next to Fry street and Fort Huachuca.You also get two free beers a night, and they have a small free breakfast, waffles, and coffee every morning, and free popcorn and snacks in the evening.The free internet/WiFi is a bit slow in the evenings, also the gym's weight machine is probably the strangest modern art looking contraption I've ever seen.As for customer service, my travel credit card had some problems and I had to run and catch my flight, but Tracy the manager was more than helpful and put the charge on hold until I could get the credit card sorted out.Because of her I was able to make my flight and fix the problem the next day. 5/5 for customer service! I absolutely would stay here again in the future.

Checked in last night 7/30/23. Was greeted by Cassandra. Let me tell you!! This girl is AWESOME!! Super sweet, incredibly helpful. She really made you feel like you're at home. Someone give that girl a raise!! We love this place and we'll stay here every time we visit Sierra Vista.

First off, I had BED BUGS in rooms 324 and 321. My proof was the 40 or so bites up and down my body, the bloody sheets, and a bed bug shedding I found under the mattress. After all that, the maintenance guy and head of house keeping were reluctant to believe me. Luckily, the manager believed me and paid to launder all my clothes and switch me rooms. I stayed in my new room for about a week until I noticed another blood spot on my pillow then I called and made reservations at a hotel on base for rest of my TDY. I'm not sure if the bed bugs followed me over to the new room or if it was already infected. I did tell the manager again and she had the room sprayed but the person who sprayed didn't even move the mattress. Seems lazy. I understand that the room cleaning crew may be understaffed and overworked by their managers, but, when you leave the "change linens" sign on your bed they definitely do not do so. They just tidy your bed up and move on. They did this twice to my bloody, BED BUG infested sheets in the old room and another time in the new room. The only upsides to this hotel is that it is located near a couple great restaurants, a gym, and the coop. Easy access to places around town plus it's right next to base. They do offer evening snacks such as popcorn and nachos along with two free beverages a night to include wines, beers, water, and other soft drinks. The hotel is aged and shows it. Some rooms have lingering odors such as cigarettes or chemicals. I'm unsure what the chemicals could be.... Would have been a nice stay if it wasn't for the BED BUGS.

We found the room clean but the bed was very uncomfortable, hard mattress and the pillows were flat and hard. No other options available. The happy hour provided snacks, no beverages. The breakfast was average.

Stayed here 12 nights. The breakfast offerings are pathetic (Corny Dogs??). Pricing is legit but I expected better service from desk staffYeah, one free beer at happy hour w some snacks. We love the area but we will do something different next time.They call it live and learn.