Freedom RV

We had a great experience shopping at Freedom RV. We were looking for smaller tow behind campers and they had several for us to look at. We were especially surprised to see a small Winnebago there on consignment. We were helped by Rick and he was so helpful, friendly, and knowledgeable. Overall a wonderful experience.

STAY AWAY FROM THIS PLACE. Not only will they not do what they need to fix it . But they will have someone call you and be. As rude as he could be with excuses for everything. And when I call the office of Forest River they told me the exact opposite of what the service manager told me about the noise lifting my pop up it was out of adjustment and the service manager told me there is no adjustment. Sounds like you're just hiring people giving them a screwdriver and turning them loose. You can always prove me wrong by fixing it the right way and not give an excuses but I'm ready for more excuses you can call me just don't have that rude ass call me. If I could add a video you all would be horrified by the sound the motor makes lifting the roof and they tell me there's a button at the top that stops it that's nice except when it stops it drops down an inch and when I call Forest River they tell me it's an adjustment problem when I call Forest River they tell me that's just the way they are. That's funny people that can't work on it telling you how it's supposed to work. Like Forest River said they make a manual the mechanic should read it better.

Good service and sales department. Bought a trailer and a motorhome here in the last 2 years. Sales helpful. Service after the sale fantastic. Highly recommend a lady in sales who's name starts with an M. Think Its Marlene. Will check paperwork and update if not correct. Also Dusty is service great too! Also, they all know their stuff. Professionals. Not a big chain RV store. We choose to support and recommend local businesses. This is a family owned place which is important to us.

Possibly the best RV repair experience EVER - never thought I'd say that! Whoever installed our auto levelers on our Forest River Class C at the factory must have had a bad day because the hydraulic lines were criss-crossed, so the unit would never level. We were referred to Freedom as they have a lift. We scheduled an appointment and met with Dusty Sharp, the Service Advisor, to discuss the issue. She was extremely friendly, helpful, and really seemed to care. We got a call later that day saying the repair was done and the bill was less than $100!!! Dusty's positive attitude and empathy with our issue really made a difference. If you need RV service, Freedom is the place to go and be sure to ask for Dusty!

I bought a class A in June of 2024. The service I received before the sale was great, but the after-sale experience was terrible. I was overcharged sales tax (my state, South Carolina, has a cap). I was told not to worry and that the matter would be taken care of. After 90 days, nothing had been done about the overcharge, and I had not received the title for my vehicle, which meant I was unable to register it in my state. I was told there was a software glitch and that it would be handled, but after communicating with Freedom RV until mid-November, I have not been able to reach anyone at the company. I have not received a response to any calls, texts, or emails. Needless to say, this has not been a good experience at all. I'm interested to see if I get a call or email after this review. In the meantime, my next call will be to the Better Business Bureau. I have a lot of patience, but this is ridiculous.

Buyer Beware, this place will take your money and not stand behind their work.This is a safety notice for those concerned about safety on the road. Freedom RV installed a tow bar incorrectly on my 2005 Monaco, and on the first trip, the tow bar became detached from the RV. The car slapped around the back of the RV, and when I was able to get the rig to a stop, I found out the hitch pin was missing. A hitch pin does not go missing unless the securing pin is not installed or hitch pin breaks which almost never happens. I got a locking hitch pin and made it home with my smashed-up car with no further issues.When I brought up the incident with Freedom RV, they acted like they were completely innocent! This could have killed someone, and they were obstinate that their install was my responsibility to inspect before taking to the road. That is why I paid them $5000 so I would know it was done right. Well it wasn't.....Couple that with they got grease all over and ruined my carpets, they scratched my vehicle while installing the tow plate and somehow managed to make my auto flusher inoperable.Save yourself the grief, do not let these amateurs touch your rig or you will be sorry!!!

I took my rv in because the electric black tank valve wasn't closing completely. I cycled the valve several times while squirting water at the valve and ultimately blew the fuse. I asked them to replace the fuse and inspect the valve to determine why it wasn't closing completely. They replaced the fuse and told me it was operating properly. I asked them if they had put water in the tank to ensure that the valve was sealing. They had not. Told me they would and I went to pick it up the next day. They told me that the valve was not sealing and there was a large crack in the black tank. I had just emptied the tank before bringing the rv to them and there was no leakage from the black tank so I can only assume that they damaged it when they put the rv on the lift. I asked them to give me the old parts and the only problem with the original valve was there was a piece of debris preventing the gate from closing completely. Obviously they never bothered to inspect the valve as per my original request. To make a long story short(er) what should have been a 2 hour job ended up costing me almost $3,000. Stay away from this place!

After I purchased an RV from them, they ignore my calls about a broken hot water heater. They say that they have no mobile service.

Freedom RV has bin my go repair facility for almost 3 yrs. The people there listen to your problems, create a quote (if necessary), work with your insurance Co. & complete work when they say they will. They also back up their work, if somethings is wrong. I would consider no where else, even my dealer I purchased from. Says alot for their integrity. Nute (service mgr.) is the best & his crew, I cannot say enough good about.

We've all heard nightmare stories about RV mechanics. If you're looking for a reliable and trustworthy RV service center, we highly recommend Freedom RV's Northwest Service Center in Tucson. We've purchased not one, but two RVs from Freedom RV and have had all our service work done by their experienced and skilled team at their Northwest Service Center.One of the things that sets them apart is their exceptional customer service. Every time we visit, we're greeted by friendly and knowledgeable staff, including Newt, the Service Manager, and Elka and Kristen, Service Advisors. They always take the time to listen to our concerns and provide honest and straightforward advice on the best way to maintain our RV.But it's not just their customer service that makes them stand out. Their mechanics, especially Woody and Justin, are top-notch and always do an excellent job. Whether it's routine maintenance or more complex repairs, we know we can count on them to get the job done right. And they do it all in a timely and efficient manner, so we can get back on the road as soon as possible.Overall, we can't say enough good things about Freedom RV's Northwest Service Center. If you're in need of RV service or repairs, we highly recommend you give them a try. With their experienced team and exceptional customer service, you won't be disappointed.