Flower Stop

I needed to have flowers delivered the next day at a specific time. The staff was courteous and efficient. The flowers arrived on time, fresh and colorful as promised and my mom LOVED them.

Fresh Flowers from botanical gardens and huge teddy bears. I purchased their biggest bear, so huge it was sitting on my back seat and the head was againt the top of my car! With a big bow the size of a pizza box, she loved it and "everyone" knows her because of it. Tucson Flower Stop made it memorable!

Disgusted!!! Ordered a large orange rose arrangement for delivery. Delivered old yellow rose arrangement, under fern leaves--Full of insect eggs. Card Had My name and message incorrect. Recipient name incorrect. I called to talk to someone about my issue. They took my information said no one was available at the moment. Called an hour and a half later, same Male (Victor) answered said no one would be in the store until the next morning that could help me. When what his position with the company was, my answer was " I clean, I clean, I don't know". Amazing!! Yes, all businesses let the janitorial staff answer the phone throughout the work day to assist customers. I suppose that was a good way to get out of assisting me with my issue.

I am in disbelief, disappointed once again. If I could rate this a 0 I would. My cousins flowers were an hour late and not the requested ones. So easy to charge and put a price on something, what about the service, the customers, THE FAMILIES, who are going through an unexpected moment and that the last kind gesture to just be careless and inconsiderate. Please be careful. The passing away a family is already hard and to be disappointed like this is just even more upsetting.

I called this morning to see if I could have flowers delivered. He confirmed that he could deliver to the address I needed. I asked how much the delivery fee was which was $15. I said I would like a $60 in total and 45 dollar arrangement. He just said no very rudely and hung up the phone. The customer service was terrible.

I ordered a bouquet of 12 pink roses. Pre paid and gave the man a $10 tip.I show up four hours later to pick it up and there were 12 flowers wrapped individually. He repackages with no filler and wraps in a generic wrapper.**SEE PHOTO**I was so upset I just left. DO NOT buy your flowers here!!!

Matthew Coy bullies me into buying 500$ worth of roses. They smelt good but I'm in debt now.

I needed to send my brother flowers in the hospital since I am from Portland, OR and he is in Tucson, AZ. No one would deliver today due to the Holiday.To my surprise I call Flower Stop and asked are they open today and could they deliver today. The wonderful gentleman on the phone said yes to both.What a great relief that they understand took my order and said they would deliver the flowers within two hours and on a Holiday!!!I can't thank them enough! Best service I have ever had !Maria CawleyPortland, Oregon