Desert Bloom Obstetrics

As a new patient I always make sure my insurance is good and everything is in order before I make an appointment. I verified 4 time with office staff that my insurance was accepted the they we ok with it. Once was even in person, they gave me a packet of paper to fill out and turn in when my appointment came. I filled it out, took it to the appointment today. Last day in February 2022 . The person, not wearing a mask I might add, told me my Insurance was no good and not accepted there. An appointment that I was waiting for for a whole two months was not happening and they were rude and uncaring. I took the paperwork back and left. An uncaring office that does not even know which insurance they accept. Idiots.

Front desk staff refuses to wear masks in the middle of a global pandemic. Even after I brought it up with my doctor and was promised it would be resolved, it wasn't.

I have been a patient of Dr. Hoeft since we moved to Arizona in 2015. It is always so hard to find new doctors you connect with in a new state. Dr. Hoeft has always been kind, compassionate and caring. I can ask her anything and I feel that she goes out of her way to really explain any of my fears and concerns. I've never had a bad experience with her or the office staff. I highly recommend Dr. Hoeft if you would like a gyno that really gets you. :)

I love this place! They are very clean and helpful. More importantly, they are kind and caring. My husband and I have gone through a miscarriage with them and they couldn't have been more helpful, supportive and direct when we needed it. Now we are expecting our daughter this fall and they have been more than accommodating in providing me whatever I needed, whether it was new FMLA paperwork for my job, additional visits because I was afraid something happened to the baby, or providing my with all past receipts to show to the FSA card company. They are very busy and I can see why. I avoid appointments on Wednesdays. But I have recommended them to another friend who has had their own complications with pregnancy, and they have also said the people at this office were incredibly helpful, knowledgeable and caring. I wouldn't go anywhere else!

Well we're expecting our second and chose to come back to this office since so many recommend it and the staff is great! Wait times still exist. Was about an 3 hour process Just to be seen and have the ultra sound. Wish it wasn't as long but what can i do, next appointment in a month.

Dr. Serrano is very kind, and empathetic which is very refreshing to find in a doctor. If she ever relocates, I will be happy to go back to being a patient of hers. Unfortunately, the office staff completely mishandled a very routine procedure and made an already stressful time in my life worse. When they weren't full of attitude for no reason, they were just straight rude, even over the phone. Endometriosis is extremely painful and only 100% diagnosable through a laparoscopic procedure. Dr Serrano said I needed to get in for the surgery as quickly as possible bc the pain and fatigue were causing me to miss too much work. I wasn't allowed to schedule the surgery until my healthcare approved it. "Office procedure" i get it, but I BEGGED the girl both at the front and the one at check out to please call me the second it's approved so I could get into surgery ASAP. 2 weeks later I called to see if my insurance was having issues. "Nope. The surgery is approved 100%!" She said they found out THE WEEK before. She said they were planning on calling me "soon" to schedule. At this point I was on a health leave from work bc I was physically in so much pain that I could not sit down. I'll never forget how angry I was. At the pre-op apt the front desk said my insurance covered 100% so there is no copay for pre or post op apts or the outpatient procedure. Then during the apt Dr Serrano said I needed to have blood drawn a week before surgery, 48hrs before and the day of. The office girl refused to let me schedule the draws bc "the dr doesn't know what she's talking about" and laughed it off. It was not funny when the hospital called and threatened to cancel the surgery bc they needed the bloodwork. I had to drop everything and get to the hospital for bloodwork to keep my surgery date! I also found out at the hospital that my surgery was NOT 100% covered. I'm still furious. Were they looking at another patients coverages when telling me? And don't worry, they billed me for the pre and post op apts. They also charged $25 for the dr to sign a form for work. And said I would get the form back in 2 WEEKS. For a SIGNATURE!! Recovery from surgery wasn't even 2 weeks!! They have 0 care for their patients. If I never go back, it will be too soon.

I absolutely love Desert Bloom ! The staff here is all very friendly and welcoming. I see Taber - FNP and she is INCREDIBLE ! She is so knowledgeable always has your best interest as priority and most importantly makes you feel so comfortable. She treats you like family always remembers you and greets you with a smile. I had to stop coming here for a year due to insurance conflicts and could not find a practice as amazing as this one or a Primary OB-GYN as wonderful as her. All Dr. and NP at this practice provide the same high quality care. I will never go to anyone else. Thank you Desert Bloom for providing such amazing service !

I'd give a zero if I could! Incompetent and inept healthcare. In one week this office and the Doctors dropped the ball, on three separate occasions. They couldn't even show up for a scheduled appointment! After the heartbreak of a lost pregnancy, the communication between the office and the adjacent hospital was nonexistent! Not once but twice! After receiving a text message confirmation of an office appointment the day before, the Doctor was not even in the office the day of the appointment. There is no standard of care when the most basic courtesies are thrown out the window. Won't be surprised when they get sued for malpractice..

Worse customer service I have ever received they made me come back in June for a second visit to schedule a basic procedure that they had discussed to do on my March visit because they would not move forward to schedule it without it. After a month no one ever called me to schedule the procedure anyway. It had taken several phone calls to even get that appointment and they treated me like a new patient on the phone and passed me around 6-7 times before insisting I come back in. At that point when I went in I had to do new patient paperwork and and saw the doctor 10 minutes and they billed me $298 which my insurance didn't pay and now I'm going through the same thing. Can't even reach the billing department as even that number gives you the indication if you press one you will get a person but then after waiting tells you to go login to the portal and leave a message. If you press 3 for scheduling you can get a person because of course they want new appointments and those folks are nice but not equipped to help with anything. I was finally able to send a message to billing through the portal. The frustration of the phone system caused much stress as I broke from my work day to try and deal with it.Now I will be looking for a new doctor and my issue remains uncared for. If it causes me any issue what repercussion do I have? This seems negligent and robbery to bill and expect money for that second visit.

I won't even get into the traumatic delivery experience I had... But, 7 months ago I had my son and I've been going back and fourth with this office since then. I had an emergency C-section, and had a checkup about a week later. The office tested my urine the morning of my checkup.. a few hours later I was having issues with my bladder and I knew something wasn't right. I called the office and it was after hours and was told there was no on call doctor and that there NEVER is an on call doctor which seemed odd to me. I was told to rush to the emergency triage center at St. Joes. I was diagnosed with a severe bladder infection that should of been caught earlier in the day at my checkup. About a week after that my C-section incision wasn't looking right to me. I called during office hours and without them asking any questions I was once again sent to the triage center. All for them to tell me it all looked great and that the drainage I was experiencing was pretty normal.SIX HUNDRED dollars later for emergency triage visits because my doctor couldn't or wouldn't see me. For about 4 1/2 months now I've been going around and around with this office in hopes that they could get the hospital to write off these bills. At this point I have given up, I haven't heard a word from them since December.. The Doctor called me personally a few weeks after I had my baby and she told me she would talk to the head of the triage billing. Never heard back. I believe I have given them ample time to do that. Then I spoke to the office manager who also said she would look into it and talk to the Doctor about what she had discussed with me. No one has called me back for months and whenever I call the Doctor, she is conveniently out of the office and no one ever has new information for me. I believe they never intended to help me with this and they just keep giving me the runaround in hopes that I would just pay it.Because of the neglect of the front office and the medical assistant I was sent over to the hospital. No one took the time to put me on hold to ask the DOCTOR if I could be seen at the office. Instead they took it upon themselves and instructed me to go the hospital which I figured would be somewhat of a follow up for just having major abdominal surgery.After having my son I should've been enjoying every minute of motherhood instead I have been battling a hospital who badgers me about paying them for bills that I shouldn't be responsible for and being threatened to get sent to collections. At this point, it's not even about the bills. If there was nothing the Doctor or office manager could do, the LEAST they could of done would be to follow up with me and tell me so.The tears that I have shed over this office and the trauma I experienced during and after my C-section is something that no mother should have to experience. I hope this review helps any of you expectant mothers decide upon a good OB/GYN.