Desert Bloom Family Practice

Dr. Keane was the only qualified person at this practice and he has been gone for quite some time. Amy Strocsher is not an MD. My many encounters and misdiagnoses from her scared me away from seeing a nurse practitioner for my medical care. I realize that's probably unfair. I'm sure their are some who are qualified to be your main source of care, but for me, it was not her. Some scary things happened to me at this office, including a misdiagnosed case of PCOS, confirmed by a second opinion with an MD. He looked at my labs and said they were misinterpreted by her. I'm glad I had the sense to not believe what she had insisted was true. I would be taking a bunch of unnecessary hormones. If your intuition tells you she is incorrect even if she believes she is, trust yourself and seek out another opinion is my best advice.

I have a problem with doctors just recommending medication right off the bat. Hence the reason I haven't been to the doctors in many years. Dr. Nikki did recommend medication but she did take the time to recommend holistic ways in which to solve my issue. I get migraines, really really bad migraines and unfortunately medication is often prescribed rather then alternate forms of medication. I've had migraines for two years and haven't seen a doctor until Dr. Nikki. I have a low dosage of migraine medication that I can take before an attack is going to occur. Service wise the doctors office was patient with me as I filled out the new forms for their office and I will be going back because I did feel comfortable with the mostly female staff. Lastly, the office is located in a convenient area from where I work and live.

I usually have a great experience with Desert Bloom. Today wasn't one of them. I was told by another physician to follow up with my PCP. I did. Here is what she had to sayShe Asked me"Why are you here?!"Isn't your Oncologist handling it?!I said she told me to follow up with you. She told me to take it up with Oncologist since I went down that road. WHAT?!! Well looks like I need a new PCP.

I've debated whether or not I should write this, but decided it was worth other potential patients to know while seeking a place to establish care. The office staff were great. I set an appointment for two things that had been bothering me about my health and they were able to schedule me within a week. The reception/paperwork process was well-managed and efficient and the staff were very friendly. The doctor I saw was also very friendly. However, the two things I set the appointment for received literally no care. The first issue was severe recurring cramps/spasms in my torso. I was referred to physical therapy for this -- no diagnostic questions, no bloodwork, nada.The other issue is that I've been getting lightheaded when I laugh too hard. His official diagnosis (based on what I'll never know because, again, no questions were asked about the history of the issue and no tests were done) was that it's a vasovagal response. The end. No further treatment needed for that. Well fast forward to this weekend, I began laughing and fainted on my tile floor. Call me dramatic, but I find that to be a little problematic.And the real kicker for me is that in the midst of the lack of follow-through, they still had time to recommend evaluation and treatment from their in-house allergy specialist (an issue I didn't even address in my appointment). It just came off very factory-like; get 'em in and out, upsell 'em with our extra paid services, and NEXT!If you already know what's wrong and need a prescription, this is probably an adequate level of care for you. If you're looking for comprehensive and thorough care, I'd recommend looking elsewhere.

I enjoyed my primary care NP here, however, when she was out I cannot seem to get the care I need. When I asked for specific test to be done with a supporting history, it was disregarded by the MA and the NP filling in for my provider, citing "standard of care." When I informed them I cannot get this done in a timely manner, I would have to find a new physician, the MA did not seem to be bothered by this. I guess one more or less is just another drop in the bucket.

I've always avoided going to the doctors office at all cost mainly because of the horror stories I've heard of dealing with insurance. I recently had to get a primary care physician and Desert Bloom was recommended to me by my mom. Being hesitant about going to the doctors my whole life, it took some convincing to get me to go. My very first time in the office I was greeted by very helpful and friendly staff who made me feel less anxious about being in a doctors office. The whole process from start to finish that day was extremely smooth and simple. I have since been back twice more and I can honestly say that the owner, Amy, has put together a team there that makes your feel welcome and relaxed every step of the way. I recently had a difficult situation with insurance.. and Blanca at the front desk was amazing and took care of the entire thing and spent almost half an hour on the phone calling different people to get the right answer and she made sure I had all the correct information. She went out of her way to make sure I wasn't stressed and that everything was in place before I left.Tiffany, (the girl who runs the allergy clinic here - yes, they have an allergy clinic too!) recommended I see Dr. Keane to take care of my back issue I had at the time. From previous experience, he is hard to get in with, and takes about 2 weeks on average for the soonest appointment available, but she made me an appointment to see him the same-day! He was hands down the most helpful and all around awesome doctor I've ever been to. He truly listens to you and takes your thoughts and concerns into consideration when making the choice on the best way to treat you. He has the best personality and is the most down to earth doctor I've ever met. I'd gladly go back to him for anything I needed. I had the pleasure of meeting the manager of the office, Marilyn, and from our interaction, I could tell she was all about helping the patients as well as her staff.Amy and Marilyn truly have a staff that cares and every single person there makes you feel like you are a part of their family.

I originally saw the Dr Keane but he left & now only 2 NP's there. I e been going since I moved to AZ 2 years ago. My opinion is they push you out the door as fast as can be. If you get 15 minutes it's a miracle. Last time there the NP says what wrong with your back.ALL my records were brought there & also stating I'm disabled. That turned me off this place. I'll give it s few more times then will try & find a caring & compassionate Dr. like I had back home.

Amy Strocher has been my primary care physician for over 10 years now. I can honestly say that because of her and her practice I am still here today!

I liked my doctor as she was very thorough and attentive to my needs. The front desk isn't helpful. I got my confirmation call for my appt the next day and I had moved out of state. I called back literally an hour or so later and canceled also asking about prescription transfer with me moving which then I got transferred to a voicemail and never got a return call back. Now I'm being charged a no show fee because apparently you get charged even a day before the appt when you call and cancel and they didn't help at all calling in about it.

An unresponsive office. Message after message left.Waits in excess of an hour of your SCHEDULED appointment time. Terrible organization and time management.Get a new office administrator.