Creature Comforts Pet Sitting Service

This is a hard review to write but I feel it's worth sharing.I have been a customer of creature comforts for over eight years and I'm sad to say that new management leaves much to be desired. After hiring a pet sitter to come do two visits during a short day trip we had a huge issue with none of our directions being followed. Our five-month-old puppy was left in the crate to go out after the adult dogs on both visits (sitter put it in her notes) and ended up having an accident during the second visit. The Pet Sitter even noted that the puppy went back into the crate not having gone to the bathroom despite our request to just text us and let us know if we needed to extend the time on our visit.The sitter added to her notes that our neighbor poked his head over the fence and created an issue with the adult dogs which required her to put the puppy in the house unsupervised while she attended to them. When we returned we checked with our neighbor to see what had happened to cause him to peek over the fence. We were shocked to learn that he poked his head over to say hello to which the sitter did not respond or get up from the chair she was sitting in in the backyard. The puppy was not in the yard at all which means he was in his crate. As soon as I saw the notes from the sitter I called Monica the new manager to share my concerns and she agreed 100% that the job was just too much for her new pet sitter. She apologized and offered to take care of our pets herself if our normal pet sitter was not available in the future. When I got the bill the next day I was charged full price for the second visit so I reached out to say that I was shocked I was being charged for the second visit. She quickly responded saying I was right and she should have removed the charge. She actually removed all fees for the whole day which I didn't mention or expect. I thought all was well and we would just move forward. After all this was one rough visit from a newer pet sitter and we have trusted the company for years. WRONG...A few days later I went to book a day trip and my account wasn't working. I messaged Monica to see if she could help. She notified me that they were dropping us as clients because they weren't equipped to train a service dog. To be clear there was no request to train the puppy only to let him out to go potty and play. Needless to say I was incredibly hurt and frustrated. Having been with the company for over 8 years with no issues and many visits every year, this was almost unbelievable. Even more to the point I only discovered we being dropped because I went to book another service. Had I not tried to do so I would have had no idea she was "dropping" us. Especially given the fact that Monica acknowledged the fact that sitter ignored our notes and even added that letting the puppy out first was common sense. We talked to our neighbor who shared that the pet sitter was sitting on the porch the whole time and the puppy wasn't even outside.Now I am searching for a new pet sitter as she refuses to call me and discuss it. She sent an email and apparently I deserve nothing more. I even asked her to reach out so I could share what my neighbor had seen and she refuses to call. I am sad, disappointed and frustrated that this is the situation we are in.I would like to clarify that in the past we have had amazing pet sitters with creature comforts and had zero issues. In fact I used to brag about how amazing creature comforts was to anyone who would listen. Sherry was absolutely amazing and I am hurt by the way this has been handled. Pet parents beware .... Unprofessional management is not trustworthy. When something goes wrong with the sitter the owner seems 100% supportive and understanding then drops you without even saying anything. It's not the same without Sherry.

I'd never used a pet sitting service before this, and unless I move away, I'm never going to use anyone but Creature Comforts! From the very beginning, the staff was friendly and accommodating. I called them at the last minute due to a change in our holiday travel plans, and they were so quick to accommodate me into their busy schedule. I was immediately put in touch with the amazing person who would be taking care of my fur baby, and we arranged to drop him off ON THANKSGIVING DAY! Who else will do that for you? When I dropped him off, Mayra put me at ease and showed me that my little guy would have his own room where he could play and move about. When we left, I received a message saying that my dog had some treats and went down for a nap. She even sent me a picture of him, throughout the days, she continued to send me updates, pictures and even videos. When I picked him up, he was happy and spunky. I know he had a good weekend there with Mayra. I'm so thankful that I have someone who will take care of my dog the same way I do! These ladies do an amazing job and I can't wait to use them again! I'd give 10 stars if I could!!

We have two rescue dogs that are rather particular about who comes into our house. We didn't want to take them to a kennel because they've both been to a shelter. For the past two years we've just taken our dogs with us and worked meals around what we could either eat in the hotel or at a pet safe patio. It was a difficult way to travel. Carissa came over a few days before we left on our trip and met our dogs. She was very patient and confident. Our dogs love her. Every day we got pictures of our pups outside and on walks with a detailed trip report. It was awesome! Now we feel like we can travel more often and enjoy our trips because we have a way to ensure our doggos are well taken care of.

Creature Comforts - we had not used them in quite awhile, but they are even better. Reliable, efficient, trustworthy and they communicate well. Website is great.

Ayla is a gem. Whenever I go TDY or out of town I know I can trust Creature Comforts with Aja (Rex/Silver Fox/Lop Bunny Mix). My house is always just as I left it when I return and I can tell Aja is taken great care of. Scheduling sitting services is quick and easy - plus Ayla sends me pictures of Aja via email every day I'm gone. She even lets him out for hop around time, which goes above and beyond my expectations for a "basic visit." I also appreciate the fact that I have to "check in" online so Creature Comforts knows I'm home safe and that Aja is being cared for. All around 5 stars - convenient, professional, and caring.

Love this company! Online scheduling is easy, and the text and email with updates lets you know your pets are being taken care of. We've used the service several times since moving to the area and so happy to have reliable people looking after our dogs!

Good people. Was taken away via ems and after 2 days I was able to call and they got someone out with hours to feed and water my two dogs. Pet sitter saw my suv's windows were open and rain was coming. She was able to find my keys only to find my battery was dead. Thanks to that was able to plan ahead to make sure I wasn't going to be stuck when I get home. After a week and a 1/2 was able to make arrangements to pay some of my bill ahead of time. I get daily updates via email with pictures and im sure the kids are fine. I can ask questions and get same day replies. These people cover your butt when you cant.

This really is the best option in Sierra Vista for your pets. My wife and I were gone for 10 days and we booked two visits a day for our five pets. They didn't have to leave the comfort of their home while we were gone and every time Creature Comforts visited, we got an email with pictures of our pets and personalized descriptions of how the visits went. They were constantly in touch with us and always let us know what was going on with our animals. Great service and easily half the price of taking your pets out of your home to a boarding location.

I'm new to town and needed to find reliable pet sitters for my two cats, and thrilled to come to know about Creature Comforts. They have a great key lock system to make sure they can always get into a client's home, the pet sitter I had was terrific, and I appreciated the up-front visit before they got started.My only quibble (and it's a small one), is that it was a little confusing to set up a profile in their system off the website. But once that was over, everything has been smooth!

It was so great to be able to leave my fur-babies knowing they were in good hands. I got updates and pictures after every visit and came home to happy pets! Such sweet girls that took care of them. Will definitely use again if I have to leave town! Highly recommend!! They even remembered one of my babies birthdays and gave him extra love.