Cope Behavioral Services

WOW! These people deal with a LOT. The clientele is there because of mental health issues, and lack of money. They treat everyone respectfully, and like a friend. Due to our own bad planning we had an emergency. They took it on like we were family, and set us up to succeed! We were so impressed we took them donuts, and then they impressed again! The waiting room at a lot of county places will be a quiet, awkward place, with everyone trying to avoid eye contact. Not here. Visiting, chit chat, everyone made to feel at home, like a Cheers of mental health!

I gave it 4 stars because I used to go and when I was going there they were great, friendly and felt like home there. I was comfortable with the people there and felt like I could say things with out being judged unlike other places that I had been to which was ridiculous as well as hellish. There were rare moments went some of the clients got into a fight but they were taken care of professionally so that other clients would not start getting upset or triggered by the incidents.The only thing that started to become a problem was when they started changing my case worker more than once because of one reason or another. I was later informed that the place became a training spot, so it was best not to get used to the people that you come to know. Because of this I had left and went to another Cope site but left that site too because the atmosphere and people. I am not sure how they are now, so I can't say whether it is still 4 stars or if it less. But I am guessing from the last review it was not so good for them, never hurts to check out this place. I might even go back and see for myself, cause I do miss this place.

I'd give zero if possible. The worst experience I have ever had from a psychiatrist! Dr Robin Ross is rude, mean & dispicable! No excuse for the way she treated me today. I will never go back there! She added to my anxiety and depression!

I ended up here by using Tricare's "Find a Provider" search and I will be requesting they remove this place from their list. I was looking for a psychiatrist because we recently moved from MD due to my husbands military service. I was working with a psychiatrist in MD on a regular basis for almost a year, and I wanted to continue the medicine and regimen we established. My issue is pretty common and straightforward--just some run-of-the-mill anxiety, although it took many months of "getting it right" with the medications I was prescribed in MD. Ive been on the meds for about a year and I finally feel normal! I wanted to remain this way for our time in AZ, and that lead me to schedule an appointment with a psychiatrist at COPE.The waiting room was a zoo. People and patients were yelling, demanding this and that, talking on phones (there is even a phone in the waiting room for patients to use???). Many people appeared drunk or high on drugs. I was extremely uncomfortable. I was not there for a drug rehab program, or methadone treatments (which I learned after-the-fact they offered). I simply wanted a prescription for the medication I have been on.I expected the Dr. to go through my history with me, ask about my symptoms and struggles, find if I was on any medication, and if the medication helped me, if I was happy with it, had any side effects, etc. My experience was not this at all. The doctor called my name and I followed him back. He never introduced himself to me, never shook my hand, never made eye contact, never told me to have a seat--nothing. He asked why I was there and I told him I had some anxiety and was on medication that helped. He then said, "well you could be bipolar." WHAT? I was in there for 45 seconds! He never asked my family history, my age, how far I got in school--nothing. And then he told me that in "his 25 years of practicing he's never prescribed that medication" (referring to the medication I told him I was taking). He wanted to switch me to this, add that, etc etc. I told him I had just moved here with my husband, had no other family here, no friends, no support system, was starting a new job, and that this was not the time to be experimenting around with new medications when I am stable and happy. I was in tears when I left because he refused to continue me on what was working, made some random, knee-jerk diagnosis without hardly knowing my name, was not compassionate, and not helpful. When he saw I was getting visibly upset he had the nerve to say, "Oh wow, you're getting really upset. We should get a nurse in here to take your vitals." Ha. Like I would let anyone in that place actually TOUCH me. I understand this place exists for people who have no other options. But if you DO have other options, and thankfully I do, I would recommend staying far away from any COPE location.

I have had excellent care from COPE, and am very grateful. Speaking for myself, as some in long term recovery (substance abuse and a serious mental illness), they have been great. is not easy but it is doable, and they can help. I go the theGreen Valley location. I strongly recommend them and wish you the best.

If you have mental issues, stay clear of COPE! I would actually give this facility a minus zero. I was being seen at Green Valley Office and was very happy with my video therapist who was dealing with my issues. I was having a problem with finding the right medication as I was having allergic reactions to all that were prescribed (a total of 5). My therapist suggested a DNA test to see what meds would be compatible. Unfortunately, I had a negative reaction to the new meds also, back to square one again. COPE "suits" decided to send my therapist to the Tucson office and that therapist was sent to GV office. I was very comfortable with my therapist and trusted him. I am bipolar 2, mostly dealing with depression but do have manic moments. I had an appt. to see the "new" therapist last week and was unable to keep the appt. due to a bad case of food poisoning, so I needed to reschedule. The "earliest" appt. was not until October 14th. Unacceptable! Have been off any medication for over a month. Was told I could come in as a "walk in" and if there was a cancellation, I would be seen. So I could sit there for hours, hoping to be seen or not. I also called my "Recovery Coach", left a message letting him know my situation and that I was going through a very rough time and needed help. Never received a return phone call. To say I am disgusted is an understatement. My problem is with the way things are scheduled. The receptionist is the one who schedules these appts. My past history is one of working in a doctor's office scheduling patients to be seen. I ALWAYS kept an open slot for emergencies. This is not the case at COPE. I find the receptionist at COPE to be apathetic and unhelpful. Too bad if you are in crisis and need to be seen ASAP. I am terminating my ties with this facility. My suggestion to anyone thinking of going to the Green Valley Office of COPE is to look elsewhere for help.

I have to agree with Sara. I had an appointment for depression set by the crisis line for 8 am. After sitting in the lobby for an hour, I requested to reschedule but was told to wait. After the second hour waiting, I said I have a job to get to and was told to wait again. I left and no one called to reschedule. I won't go back there. The lobby was full of people begging cigarettes and appeared homeless. I can't believe a behavioral health line would send me there in the first place.Laurie is correct that the reception workers are friendly.