Complete Flooring Tucson

We have purchased carpet from Complete Flooring on three separate occasions. The second carpet we purchased we noticed the steps were loose and needed stretched. When they installed the third carpet which was over a year after the carpet was installed we asked the installer to look at it and fix it. He addressed the steps during that installed. In December we called as the steps were wrinkled again and the top landing area and asked if someone could come out and fix it so it doesn't ruin the backing on the carpet. The person at the store said they would send someone out to check it out and it was Roy. This was mid December 2023. He said he would get back to us in a week and said that the carpet was installed 2 1/2yrs ago and they only have a 2 year warranty but he would see what he could do. We followed up several times and they said we are working on it and will get back to you with a proposal?!?Finally after another call in the morning on January 20th (1 month later!) Roy was busy with a customer and called back in the afternoon with a proposal for $600 that included $100 discount to re-stretch the carpet. I can not figure out how carpet would need to be re-stretched multiple times which tells me it was not stretched well enough when it was installed. We have more carpet & flooring to purchase and I am sorry but this is very petty to charge to address what we feel is an installation issue. There are too many flooring companies out there and we will NOT be returning with our business.

The company has great communication from start to finish. Installers have shown up on time, worked very hard but cheerfully in our space, and were quick. We've hired them twice and have no regrets!

We stopped by Complete Flooring several times to view and obtain samples of their Daltile products. Annika and Victoria were both very helpful with finding specific tiles and ordering ones they did not have on hand. Even though the store is small it's well organized and they have a good selection.

We moved to Oro Valley, Arizona from Pennsylvania in 2001. After having carpet for 21 years we decided to upgrade to wooden floors. After many commercials on t.v. and checking reviews on YELP we decided to go with Complete Flooring, Marana, Arizona. We made our initial trip to their showroom and we were greeted by Annika, a design specialist. She pulled many samples for us to look at and between my wife and me, we narrowed it down to two. Taking both samples home we knew right away the one we wanted. The next step was to have Mark, their Estimator come out and measure the area we were getting the wooden floor installed. The next step was they got back to us with the cost, and we scheduled the date with Mike, the scheduling manager. On the day of installing the floor Jose and his helper Marcos arrived and started to take up the tile and the carpet. They were very professional and worked and cleaned up before installing the floor. After two days they completed the job and we were pleased with the finished result. We look forward to working with them in the future. Next time you need flooring I recommend Complete Flooring, the entire team was professional. You will not be disappointed.Barb & Don

09/28-Called and made arrangements for an estimate with Dennis10/01-Dennis arrives and measures and promises an estimate within 24 hours.10/06-Call and again to get an update, promised estimate will be conducted soon10/07-Mark, their employee misspells my name with a Z (he was upset and petty) No updated estimate provided. 10/09-My wife speaks with Roy (owner) we finally get part of our estimate. All is well. 10/12-Call again for the second part of the estimate and again was promised that it would be provided within 24 hours.10/16-Called again and asked to speak with the owner since we had success speaking him but he did not return our phone call. I believe this company is looking for big jobs only. They do not respond to phone calls or emails. Mark is very petty and mispronounces our name purposesly. I will update this review if they fix their mistakes.

Strangely, if they hadn't made a mistake in the original installation, I would have given this company a solid four star rating. However, the way they responded to our concerns added another star. No arguments, no offer to knock off a couple of bucks; just taking responsibility and replacing the carpet. Never once did they try to weasel or cut corners. This is the kind of local business I love.

Very good selection of tiles, better than some other options around. We found what we were looking for after trying several other options. Reasonable pricing with installation. Little extra to remove existing tile. Not that good responding to texts, so call for follow ups.

We hired Complete Flooring to perform carpet removal (400 sq ft), tile tear out (500 sq ft), and installation of Karndean luxury vinyl tile (1000 sq ft) in kitchen, living room, den, and hallways for about $8050.This entire company is top notch. The employees in the showroom are very friendly and informative. They helped us to choose between hardwood, luxury vinyl tile, and other flooring products by thoroughly explaining the differences in cost, quality, and durability. Pricing was fair ($7/sq ft installed). We even took advantage of a labor day promotion for 12-month financing. The floors are being installed this week and we were able to take a peek. They look excellent. Every employee is friendly, accommodating, and very professional. I highly recommend Complete Flooring.

If I could give this place 100/10 I would I had a great experience and the person who helped us was Michael he never left our side and felt genuinely interested about our flooring needs and helped us decide it is very big and he helped carried everything out to the car he was so kind and helpful I highly recommend comming here you will not be disappointed and they had another location with more choices to choose from! They had great value to

Annika was helpful finding the obscure tile we needed to match the other tile in our old home. We had investigated many other tile stores and found Complete Flooring to have the best selection and price. Mike was conscientious in procuring the tile and keeping us up to date on the progress of the delivery and the installation date. Jose and Marcos were knowledgeable and efficient in removing the old flooring, prepping the floor and installing the new tile. They asked how we would like to have the tile laid and made welcomed suggestions. They were also very friendly and courteous throughout the process. We could not ask for a more pleasant experience.