Central Pet Tucson

We've been using Central Pet for about 3 years now and wouldn't recommend anywhere else! Patty is by far the best groomer that I've ever used. Our mastiff loves this place as much as we do! They are clean and always do a fantastic job!

I brought my 5 month old puppy in about 3-4 times. Hoping to socialize her and improve some manners, of course I work with her at home but everything helps. My dog is hyper and excited to see people so the lady taking her in didn't like that and would tell her to calm down. While watching the cameras I noticed that my dog would be calm. She wanted to play with the other dogs but the workers would pull her away. When she would run up on the workers' leg or be near them they would pull away. Not one person would acknowledge her. When I went to pick her up those times I would always get negative feedback about how she did this or didn't do that. I'm really trying that's why I brought her in to help her some. Made me feel awful. I still had some more sessions to use but I'd rather eat the cost than deal with them.

We love taking our dog to central pet for daycare we haven't tried boarding her yet. We've taken her since she was a puppy. It helps get her energy out so she doesn't destroy the house. All the staff is friendly and our dogs loves them. We have the unlimited pass and taking her to daycare has socialized her very well. Everyone says our dog is very well behaved and she has a great temperament.

I can't recommend - think they have lost focus! Too many others proving better service.

Central Pet does NOT deliver on the services they describe on their website. My dog was not fed at the times indicates. Today for example, it's already 3:52pm and he JUST was provided his lunch (which is posted on the website to be at 12pm). It appears though the lunch provided was not his, and they accidentally switched it with his neighbors. So after an hour where my dog didn't eat, they took it away. It's now 6:30pm and he still hasn't been given his dinner (posted on the website as 5pm). Today, my dog has been given four of his five "breaks" to go to the yard. Two of those lasted only 1-2 mins. The fourth one was six minutes long, however upon being returned his run he came in the outside door and ran straight through the inside door which was open. This is the second time in 24 hours they've lost containment of my dog. I asked for add-on services they have not been providing. He was supposed to get "turn down service" and daycare. They switched him out of daycare yesterday and promised two or three 20-30 min 1on1 play sessions instead. None of those have happened. My dog is clearly in distress, yet nobody is doing anything to make him more comfortable (add a privacy screen, close the outdoor run), and you can see employees walk by. This is behavior and concerns I spoke with the employees about and they reassured me they would adjust his environment as needed. I've been trying every method of contacting them today, because my dog is clearly upset and distressed, but they are actually ignoring my contacts. The only thing I know has gone through is on FB Messenger, but they've read and not responded. They say they are closed on Sunday and don't allow pick-up, and will not make an exception, yet my dog is not being treated to even the bare minimum service they say they provide. We avoided their daycare facility, which is separate, due to high volume. Apparently though they bring the daycare dogs to the boarding facility on Saturdays now and so my dog was placed in with 20+ other dogs and got overwhelmed and over excited. The entire experience has been unacceptable, and the fact they refuse to let me pick him up is also unacceptable. Everything I can see from the customer reviews, to online employees reviews on Indeed and Glassdoor, make this apparent the facility has gone downhill. Don't trust they're doing what they say -- the only reason I can confirm they didn't for my dog is I've been able to monitor the camera. Not every owner gets that luxury, and is that really how you want to spend the time away?

My poor dog looked bored and unhappy the entire time. They say their kennels are 7 x 10' but as you can see in the pictures they look much smaller considering my dog is a 64 pound medium size. I never saw him go outside rather he just stuck his head out, I'm not even sure what was out there or if he could even fit. I asked them to leave the food all day as he's a very picky eater and he will not eat on just a morning schedule and I never saw the food go back into his cage after the late morning (9:45ish) take out and there was plenty of food left but never given. And not given back. I picked him up after 3 days with ribs showing. I did notice that they changed his bedding daily and it seemed he was taken care of even though he always looked bored. Of course there was a mishap where somebody didn't tell somebody, when I was supposed to pick my dog up and he was not ready to go, or bathed. However thanks to the wonderful employee Kenya she moved mountains and made things happen in under 20 minutes. For such a young employee to know how to attend to the needs of the pet parents, I applaud Central Pet for hiring. What a fabulous employee and if she is not a manager, she should be. She is the only reason for your 3 star. According to their ads the dogs have access to animal planet. However in the pics, I can't see animal planet being played anywhere where my dog could physically see it. I have no idea if what I paid for actually was done. For instance, extra play visits, treadmill walking, and while I used their suggested chrome and Firefox browsers I got a very low picture and really that's all it was a picture the video just would not play. We're dealing with 2000 technology. Would I let him stay here again probably not. He needs a lot more action and attention. Also don't forget your Seresto collar!! We did not get ours back.

Back in 2014/2015 I took my precious dogs, Penelope and Jack to Central Pet and they loved it. Penelope was more interested in people and Jack played and herded. In December 2022, I adopted a fearful and reactive puppy, Matilda, who I'd all but given up on taking her in public. I work from home and am with her essentially 24/7 so she's very protective of me. When we take walks in the neighborhood, she is barking the entire time. She failed the temperament test for daycare, which did not surprise me. However, I think Talia could see how distressed I was and offered to place her in the socialization class, where I drop her off and the staff work with her to get used to people and dogs. We've been going for about 3 months now and while she's still really fearful of other people, she stops barking after a few minutes instead of barking and growling the entire time someone comes over to the house. I really appreciate the male staff for being so patient with her because she's afraid of men and I don't really have any to introduce her to. She can be naughty in daycare but they are still working with her. I know she loves going so much because when we turn on Grant Road she starts getting excited and squeaking in the car. As soon as we go through the door, she does her full body wiggles, which she reserved for only her favorite people. When I pick her up she's so calm and sleeps until Wednesday or Thursday usually. She's not perfect. She might not ever be perfect, but hopefully she will be more socialized and better behaved because of all the work the staff are putting into her.

I took my two pups there and was so pleased! They were not a bit stressed out when I picked them up. Very nice due to my older guy having anxiety and the other is young and peppy. I had grooming and again very pleased.I am a repeat customer for one, now for both!

this place is crazy! and not in a good way. the oddest part was how it felt like they didn't want us as customers? i'm friendly and easy going and so is my pup - he's thrived at daycares and camps in NYC - this isn't new for us. the staff here acted like they didn't want us there and didn't even greet my dog. it also made us uncomfortable that, while they were upfront about having 60 dogs at a time, they didn't tell us they'd all be in the same teeny tiny room with one staff member. 60 dogs of all different sizes in one small room with that ratio? they are a factory and your dog is just a number. there are much better options in the area.

Good ratesLess than friendly staff or maybe having a bad dayI will try them again and update you