Catalina Pet Hospital

We have three cats - two are fifteen years old (brothers) and the third is seventeen years old. Dr. Maus is a godsend to all three. The cats are remarkably healthy, even with two having kidney disease, thanks to the excellent care they receive at Catalina Pet Hospital. The vet clinic has sourced a third party to do check-up type calls and that service is terrible and misleading. They say it's illegal to have cats who aren't up to date on rabies which is not true. Our three cats are indoor only and while rabies shots are recommended, it is not a requirement in Arizona. I've corrected them and they continue to insist. I've asked to be taken off their call list and they continue to call me. Other than this third party, the office staff and vets are top-notch. They work hard to ensure cats are seen in a timely manner and any issues are addressed. Also, Dr. Maus is very transparent about pricing and options to ensure a trip isn't going to set you back further than you're able to afford.

I emailed this vet, asking for the full cost and any additional services and costs to neuter a cat. I was given a reply to my email with a specific price and nail clipping that would be extra but could be declined.Of course, after my son took a day off from work ( losing money) they thought they could say oh he needs these shots and two separate blood tests, this is not counting they wanted two separate appointments when on the phone it was supposed to be ONE appointment.GO somewhere else anywhere else to save your wallet and your pet!

Dr. Sandate is such a patient and fantastic Veterinarian. The Vet Techs are professional and polite as well. The front desk employees are quick and professional. Every time we go they listen to our concerns and address the issues. We feel very comfortable every time taking our pet to see Dr. Sandate.

Since my character has come into question with Catalina Pet Hospital. Here is a time line of what happened & a new review. They're stating incorrect facts & not taking accountability for their lack of professionalism. They're stating they recommend a new vet because of the combative language I used to their staff and the fear of their safety. I for sure said FU to them, there is no doubt about that but that was the very last thing I said to them & the last call I received when they canceled my appt. after me asking to get her in sooner telling them the reasons why & being told it's not necessary over & over again. 3/8/2021 I called them to let them know what was going on with Boo & seeing if there was any way they could see her & help us out. told them everything the emergency vet clinic told me & even emailed them the documents that was provided  to me by the emergency vet. The person who answered the phone was very nice & said once the doctor reviewed the documents she would call me back. At this point she was scheduled to go in on 3/11/21.3/8/21 3:55pm about 6 hours had gone by, I called them back to make sure they received the documents & was told they did but the doctor has not reviewed the documents.she would call me back later.3/8/21 sometime around 5ish I received a call back,& of course they didn't listen to me when I told them the correct # to call & that has been an issue with them in the past where for some reason they don't save my cell phone # & call the house. In that call I'm being told Dr. Maus does not think it is necessary to bring her in until we get her valleyfever test back and parathyroid panel & we will just keep the 3/11/21 appt. Which was not what the emergency vet recommended, they asked for me to take her somewhere for additional testing. No need to wait for other test. At that time I was like okay. 3/9/21 I sent an email to them requesting Boo's records because she was getting worse & I had no idea what to do if they were not willing to see her sooner. I had not heard anything back.3/9/21 9:13am I called the emergency vet to ask if they received the results back for the tests.  I was told no. I broke down to them stating the vet is stating it's not necessary to get her in sooner & Boo is just getting worse & I told him I didn't know what to do anymore. He stated them waiting was wrong and there was no reason to have to wait just for those test results. Sure those test could tell us some things or they might not but she's getting worse & there is other testing needed to be done. He recommended I find another place to take her or bring her back to them. 3/9/21 1:42pm I called Catalina Pet hospital & was placed on hold & after being on hold I was hung up on.3/9/21 1:44 I called them back, I let them know hey I sent an email about Boo's records could you email me those. First I was told Boo does not have records with us. Then I was like excuse me she's been going there since she was little. Sure we hadn't been for a couple of years & I took her else where but I won't get into those reasons why. I knew I should have never called them in the first place for help. The girl then stated well do you want everything & I said yes. Because I'm trying to take her somewhere that cares & wants to help her because she's getting worse and I don't know what they will need, I just want everything at this point I was not happy but not rude towards her. At this point the girl had a little attitude. She told me well the doctor needs to approve it & once she does we will send it over. I said thank you and hung up on her. Knowing my dog is getting worse day by day & being told it's not necessary to see her blows my mind. A dog that is barely eating or drinking now, can barely walk & now pooping herself is not a necessary reason to see her sooner! 3/10/21 Catalina Pet hospital sent an email with her records.3/10/21 10:21 I received a phone call from Catalina Pet Hospital stating they sent Boos records & the DOCTOR canceled her appointment. At this point I said are you Fucking kidding because I asked for her records & because of that you want to cancel her appointment because I was trying to find someone who wanted to help sooner. That's when I said Fuck You and that was literally the last thing I said to your staff. 3/10/21 I had a vet willing to see her else where.3/12/21 I took boo back to the emergency vet as she got way worse.  3/13/21 my dog was dead.3/14/21 I left a review.3/17/21 Catalina Pet Hospital responded to my review. They stated incorrect info. Stating they canceled my appt& recommend a new vet per the safety of their staff for the combative language I used. Again let's get this straight I said FU on the very last call where you canceled my appt Not before so please stop lying! Please see items attached. My first review & their response. What you should be doing is asking yourself what got someone to the point where they used combative language to your staff.

The staff were good to me and my dog but the admin or however they handle patient relations are very unprofessional and unethical. They just cut off my dog from the clinic without any notification. I found out as I was trying to schedule vaccination for my dog which came as a shock to me. There was some confusion about meds that they NEVER clarified with me, not even any notice. How can they assume the worst without even investigating that too based on some other vet's assumption (I have a behavior therapist for my dog, Dr Moffat from VCA Mesa, who btw NEVER reached out to me with any concerns or clarification either). This is very unprofessional. I am a human doctor and deeply saddened by this experience. I emailed and called multiple times but no one has reached out with any clarification or put in any effort to sort this out. I was just transferring meds to get better deal on GoodRx. I have two vets but still got the meds from only one doctor, I always called in for the change, her staff told me to transfer meds myself and not call them because they were too lazy to do it. But no one bothered to call to get an explanation and cut us off. Now I have to re establish care for my dog, and figure out vaccinations when his license is about to expire and he has anxiety issues too so can't just go to any clinic. I have no issues that they had concerns, I understand that happens but the way they handled it -- I see that they have no concern for their clients and are not at all an advocate for their patients. I was fine with the medical service and staff but this is a bigger deal for me so wanted to share thank you!

In response to a text I received from Catalina Pet Hospital asking how my recent visit was, I responded: I had no recent visit. While it may be beneficial to the owners' pocketbook to have a busy office, the fact that your office is not capable of answering phones in a timely manner is not beneficial to your patrons or your phone staff. And though I may have been influenced to schedule an appointment in part by the your 4.8ish online ratings, I was influenced to cancel by the unavailability of your overstretched phone staff (ownership's fault) your non refundable $65 fee (a bit adversarial) and the availability of very good alternatives in the community. If you are able to grow your business, realize that if you do so at the expense of your staff and continue your coercive policy of keeping potential customers' $65 fees when they choose to cancel days in advance, whatever positives have so far gained you your positive reviews will likely begin to fade away. Good luck!

Love this place. The staff and doctors are so helpful and kind. I have taken my pups here for years and I appreciate the care they have provided :)

Really friendly staff, great service, trustworthy, and reasonably priced. We've seen a couple different docs here, and they were both great.

Going there has been one of the most worst experiences in my life. They are classist and from other reviews and what other people have told me, racist as well. They ended up misdiagnosing my beloved cat. The vet, Dr. Weaver, only spent TWO minutes looking her over when she was having serious issues, and then wanted me to pay for unnecessary imaging based on this incorrect assumption/diagnosis. I returned to the vet I had before COVID, and at that clinic, the vet spent OVER HALF AN HOUR with my cat and I, and we received the correct diagnosis. Last week, I had a highly professional and cordial phone discussion with Catalina Pet Clinic's "interim manager" regarding my improper treatment with the condescending tones and odd discriminatory remarks from staff members, which made me feel like I did not belong there, along with their overall lack of communication, which this manager ADMITS IS an issue there. Well, this manager, reached out to my new "old" vet to compare medical records, which I said was okay, and GUESS WHAT?! She stabbed me in the back and bad-mouthed me to my new vet clinic, and now I can no longer take my cat there!! I am absolutely livid and actually somewhat physically scared of these people... DO NOT GO HERE IF YOU VALUE YOUR FUR BABY's LIFE(S), YOUR PERSONAL SAFETY, OR YOUR REPUTATION.

I honestly love this place. I was so thankful to find such a wonderful vet that was so personable and friendly. It was also a HUGE plus that they accept Care Credit, which is primarily what I use to pay for any pet services, since I have 3 pets. Extremely disappointing to find out that when I really need to get meds for my puppy, I can't pay with my Care Credit card because of a new policy that they will only take it if the charge is over 200$. Not every vet visit is going to be 200$ and it's extremely frustrating when there are plenty of people who use this to help with unexpected expenses. I'm really upset to have to find a new vet to take my pets to because of this.