Cascades of Tucson

Great staff and apartments. Mom is happy and food for the most part satisfies her. More help is needed like everywhere. Sometimes meals take a long time to be served. But the staff..... they are caring and engage in conversation and jokes with the residents. Such a good feeling having your loved one treated like a person and not an obligation. Would recommend to anyone with a senior parent.

Hello, I have just recently moved my mother to the Cascades of Tucson for Assisted living and I am beyond impressed. The staffing is amazing, there are both medication techs and caregivers focusing on the residents as a team. There are licensed LVN's 7 days a week which is not standard in this industry, so these examples of staffing truly sets the cascades apart from other facilities. Additionally the reception team answers the phone at all hours and are kind and extremely professional as well. As a recent retired RN I know what quality care looks like and the Cascades has given my family the piece of mind we need and the care my mother deserves. Keep up the good work and thanks to all who are devoted to taking care of the elderly during these unprecedented times.

My mother has been a Cascades resident for 2 years. My experience has been mostly positive. I read one of the negative reviews and it didn't sound like that person was describing Cascades. Perfection can be found no-where (if that is what you are looking for) but this place has good vibes as far as cleanliness and very nice Caregivers. They, like everywhere else, can get short on staff from time to time and mom has been neglected a few times, but nothing serious. I did expect the cost to reflect the care and have been disappointed from time to time. That's life.Every time mom has fallen (YES, old people fall A LOT), the Caregivers have always contacted me right away, even though mom tells them, "Don't worry my daughter, don't tell her I fell". With mom's recent fall, they called the ambulance because I was out of the country at the time and they took very good care of her. She has "aphasia" and ambulation difficulty secondary to a stroke, and she is near deaf due to measles as a child, so it is important to me that my mother is surrounded by people who are attentive to her condition, who will have patience with these incapacitations and who are genuinely caring and they seem to be. The front desk people are great. The dining room people that I've met while dining with mom have been great (food's good too!). I think you get back what you put out. My 86 y/o mom is sweet, respectful, kind, appreciative, and I think that is what she gets back in return from the Caregivers there. Although assisted living is not the way my mom envisioned living out her elder years, it has been a pretty good place for mom in her present condition AND my mom is relatively content living at Cascades. I struggled with feelings of guilt placing Mom in assisted living, due to our work schedules and being out of the country off and on, but at peace that assisted living is her best choice and we are grateful Mom is in a safe place with people who take pretty good care of her.

My father was here for a year or so. When I moved him out the room stunk of urine. I don't understand how an 88 year old is treated like this!

Be careful before you lay down any money such as a deposit. They offered to move my dad at no charge, for an older person this could be a very difficult time for change. The moving company that they sent was late many times and did not show up until 5pm when I should've been there at 8 AM so by 5 PM my father said no way am I moving this is a sign. I went to try to get my deposit back and they would not return it. Just be careful they are a little shady.

Very nice clean and well kept facility, friendly staff, dining area had good food. Assisted living available as well as non assisted retired

My dad really likes Cascades. The care is great, with timely friendly caring staff. The food, especially the soups, are tasty.

This has to be one of the most difficult decision to make. I was not happy and gave my children a hard time. Still in rehab, recovering from a stroke they found cascades of Tucson the place for me to heal. A therapist myself I am picky and difficult. Looking back I can honestly say that my fourteen month spent at cascades had been an awesome, loving, professional experience. I was able to move back in my condo. But there comes a time, and I will be one that can say: I am looking forward to it!Best regards.BB R

Very bad experience. My mother in law begged to get out of this place. Rigid management and a lot of unfulfilled promises. Management uses deceptive negotiating tactics. Many unsatisfied seniors looking to escape this place. Get a lawyer to review the contract before you commit.

First of all, thank you so much for a response to my review 8 MONTHS LATER - Really???? Second, there should have NEVER been an incident with a server in your dining room that made my dad (a World War II vet, father of 6, and husband for almost 70 years) want to leave your facility as soon as possible. It was NOT a misunderstanding, she was rude and disrespectful to my dad. As far as a family member being contacted afer he fell, NO family member was spoken to after my dad fell in your dining room and split open his head. I was in Prescott (with my cellphone) and received no call. My brother, the other family member on the call list, was in Phoenix (with his cellphone), and received no call. Your facility had both our cell phone numbers. Only a message was left on my brother's answering machine at home. That is not my idea of CONTACTING a family member. So, again, NO family member was contacted. If I had not called trying to get ahold of my father, no one would have known that he was at the hospital. AND he was told in order to get home from the hospital he would need to call a cab!!! This was around 10:00 o'clock at night. Next, the wound my dad had from his hip surgery may have opened after his fall in your dining room but he did not go to the hospital for pneumonia symptoms until at least a week and a half later - he SHOULD HAVE been bathed at least twice by one of your caregivers during this time period. If he actually was bathed, there was NO WAY the caregiver would not have noticed this wound - it was the circumference of a tennis ball. Your late reply and ridiculous excuses just go to show how unprofessional, utterly incompetent, and substandard The Cascades of Tucson are. I'll look forward to your response in another eight months.