Cabinets to go

Cabinets to Go ReviewIf you are thinking of a kitchen upgrade/remodel like cabinets and countertops "DO NOT" go to cabinets to go, I cannot say this loudly enough. In November 2023 we had a water leak that destroyed a bedroom and the kitchen cabinets.We hired a contractor to repair floors and walls. We got quotes from several places for cabinets and countertops, Cabinets to Go was one of those estimates. After considering all the bids we decided to use Cabinets to Go. We were told by management at the local store that if they used our measurements any cabinets that were wrong would be our responsibility, we paid to have their guy come and do the measurements. On February 6 2024 we wrote them a check for almost 18K for cabinets, countertops, sink, faucet and the delivery and install, then the nightmare started.A week later we were told there was a delay and our cabinets were not going to be there for another week, we already had contractors lined up for other work that required the cabinets to be there. The week of arrival I had to call to find out where my cabinets were, I was told by the manager "they are here and I could come pick them up whenever I wanted." I told him that I paid for delivery why would I pick them up? I was told they would get someone to deliver them. 2 days later one really small guy shows up in a truck with the cabinets and expects me to help unload.After the install contractor showed up and assisted with the unload they got to work assembling cabinets, I was excited but that would soon fade. One of the installers came and wanted to show me something, we went in the house and the cabinets that were to go on either side of the kitchen window were to large ( they hung over the side of the window by 3 or 4 inches). So that's a call to the boss and stop work (remember I paid for them to do the measurements) wait for the boss to show up and take more measurements the another 2 weeks for replacement cabinets, no attempt at expediting the process while I have other contractors that we were on the verge of losing for some time.Finally cabinets show up and the upper ones get installed now to the bottom, the Lazy Susan for the corner was wrong (too big) can't open doors. Manager tells me they are not going to be able to install Lazy Susan, my reply was if you can't install what you measured/planned and I paid for to refund my money, come get your cabinets and I will go somewhere else and start over, Manager replied there would be a 25% restocking fee. I about lost my mind. Calls to customer service are not any better, handled by foreigners that can only say "sorry for the inconvenience" and "I feel your frustration" and then call the store manager and get him to call you with some lame excuse. Meanwhile discover the faucet we paid for is not there, call to the store "yeah sorry that was discontinued" we will have to issue a refund and they only mail them once a week from Tennessee. Now we have to go source our own faucet.Another 2 weeks and they come up with a Lazy Susan that will work, finally the cabinets are installed and ready for countertops. That contractor shows up and measures and tells me it will take about a week to get the cut and ready for install. One week later on delivery day I get a call not going to happen they broke them putting on the truck. Another week and another day off work and finally the kitchen is done it is now first part of April 2024.Still waiting for refund for cabinets that were too large and were returned. I can't say enough DO NOT use these people for anything no matter how much less they are than the other guy. You have to constantly stay on top of them, they will not call you and tell you what is going on, no apologies or discount offer for any inconvenience at all nothing once they get your check. Finally got refund check 15 June 2024.The only good to come out of it is now my wife is now happy.

Do not use this company! I ordered cabinets and countertops from them (through my contractor) back in February for a Reno we planned to start at the end on September. We installed the cabinets (minus some doors that they ordered incorrectly) and my contractor called to schedule the countertops measuring to be done by the Cabinets-to-go fabricator. He wouldn't return the call in spite of multiple attempts by my contractor. Finally he told them to cancel the order and we would get the countertop somewhere else. For more than 3 weeks my contractor attempted to speak with a regional manager and someone from the home office but no one would return his call. Finally, I went to the store and told the manager I would not leave until it was settled. I got the run around from a salesman and the manger. Finally after spending almost 3 hours there, I was told that my order had been cancelled in July by the fabricator stating that "customer cancelled because they no longer own the property. " I then demanded to know why we weren't notified and why my money ( appprox $5000)had not been refunded to my contractor. About a week later, he did receive the money but it did not include the sales tax that was paid. They also charged for a "free" sink which he had returned and has a receipt indicating the return. I never received the correct doors because they wouldn't order them stating that we hadn't paid for them yet. Never mind the fact that at the time they owed us $5000. I finally told them to forget the doors. I don't want to deal with them any longer! If you are considering them, run away as fast as you can. They are at best incompetent and at worst criminal in their conduct.

This is my 2nd review, as my sister contracted Cab to Go on 7/13, her kitchen is the size of a bathroom and they still have not completed the work. The cabinets they put in are not what was ordered and they are installed incorrectly. She has not had her kitchen now for 4 mos. No one will call her back, she has gone down there in person 3X and they could not be ruder. The last phone call she had from the "Corporate" office, was a woman calling to say, that they don't have to put up with her calling and emailing. They only have an obligation to fix the issue, but do not have to talk to her. Now, they say, maybe, they will have new cabinets by the end of October, but NO confirmation. They have her $13K and have told her under NO circumstances do they refund, only fix the error. But, again, no one calls to confirm this, she has to call them for updates. RUN RUN RUN, DO NOT use this place, it is the worst experience i have seen in all my 69 yrs, especially how un-professional and rude. They actually called her "a pain in the ass" for calling and emailing to get updates for the work to be completed. We are no in Month #5:(:(